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“Customer Service was very helpful when my debit card was denied due to the amount - I was not aware of a pre-determined set limit for debit card transactions. She was very nice, professional and took the necessary action to assist me so the transaction could be completed.”
“AAFCU locations are few and far between, so you don't have much choice as to what branch you use unless you don't mind driving across town(s). Given that, I would still choose this one even if there were more available because the employees here have always provided exceptional customer service.Regardless of which branch you use, AAFCU in general offers far better rates than banks of the "too big to fail" variety for just about everything from interest bearing accounts to loans and credit cards. Also, for certain types of accounts, they will refund ATM fees when you withdraw money from another bank.”
“I wanted to take a moment to express my gratitude for the outstanding service I received from Zachary Hernandez at 4101 Cross Timbers Rd, Flower Mound, TX 75028, during my journey to open a new business checking account. Even when my business credit card was declined, he made multiple attempts to work with a reconsideration team on my behalf.I was impressed by the attention to detail and the personalized approach in addressing my specific business needs. Unfortunately, due to my current situation necessitating a business credit card, I have to transition away from Chase. However, I want to emphasize that the level of customer service I experienced with Zach reaffirms its extraordinary nature. Thanks, Zach, for all your efforts and warm care!”
“We have our mortgage with PNC, very helpful local branch, also very kid friendly as well, they helped our little guy do bill exchange, and also gave him a blue piggy bank as well”
“Just brought son to open his first personal checking account with Chase. Chase private client service representative Marco is awesome. He made the entire process so easy and informative. I am glad that son will finally stars paying his own bill from his internship income. Thank you Marco again for the outstanding service provided on a Saturday morning and the education to my son how the credit interest works.”
“Such lovely people. I went in yesterday to get some help for my Mom. They greeted us and treated us, like family. Just an amazing group of people here. Thank you for being awesome!”
“Honestly, I was not looking forward to visiting this bank based on all the poor reviews. HOWEVER, my experience was really good. Like most banks at the moment, they have a scaled-down staff. But I was promptly and courteously greeted when I walked into the bank. And even though my account is based at a Louisiana branch of Regions, they were more than happy to help me with my issue. Tyler Hale (the Branch Manager) was super nice and competent. I would not hesitate to return to this bank, nor would I hesitate to recommend it.”
“We consistently receive high levels of customer service at the branch. Effective with consumer requirements and investment appointments. A well managed location.”
9AM - 5PM
6161 Long Prairie Rd, Flower Mound
Banks
“Amazing team! I was there yesterday and today. Manager is super friendly and helpful. I worked with Alan he work super fast and professional. I will come again to this office. You do an amazing job, guys!”
“Went in to take care of some home owners insurance business and was helped by Sky Clark. She was very friendly and professional and took care of my needs with no problems. Wells Fargo is lucky to have her. Anthony, the bank manager, also made the transaction go smooth and was most helpful. I went in expecting the worst after reading reviews but that was not my experience at all.”
10AM - 4PM
4001 Cross Timbers Rd, Flower Mound
Banks
“Such a better experience than what I just had at Chase. We were walking up and the security guard came out to hold the door for us. We went inside and immediately were greeted by Arturo. I explained we needed to ad my wife to the savings account. He asked us to have a seat and 2 minutes later we are taking care of business. He updated our info and explained why instead of just firing off questions. Great experience.”
“I have been banking here for many years, and always had great, friendly professional service. Even during a pandemic, the employees here could not be more courteous. A+”
10AM - 4PM
825 Cross Timbers Rd, Flower Mound
Banks
“I came here to cash a few checks and get a few things notorized. This visit was fairly quick and uneventful. The teller at the front desk greeted me when I entered the bank and asked how he could help. The cash teller was efficient and friendly. The facility was clean and employees were visible.”
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“We opened a new account here today and had a great experience. Two people greeted us when we first arrived, then BJ Duehr helped us open our account. He was kind and knowledgeable and thorough. He answered all our questions and gave us lots of helpful information. While we're happy to have the "big bank" advantages of Chase, BJ treated us with the personable friendliness of a "small bank" relationship.”