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October 2023 by full_tilt_boogie
Renee, the manager, is very friendly and went out of her way to help me save a little money on my storage unit. Very easy sign-up process, and I don’t even have to go buy a lock because Free Up takes care of providing one with each unit. Overall, a good experience.
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October 2023 by sherry berry
This was my first time getting a storage unit and i want to say Renee was so incredibly helpful and went above and beyond insuring i knew all the details and giving me my best option on which unit and made sure i got the best price! I would definitely recommend this place!!
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October 2023 by Nancy Keeling
The call service is ok. Prefer to talk to Management. The area manager did call and really appreciate her and having everything explained more thoroughly.
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October 2023 by Kimberly Johnson
The manager Renee is extremely friendly and helpful!!! Good communication is always a plus!
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September 2023 by The Art of 3EEEs
Renee was such a beautiful soul! She was helpful, patient and understanding. But not only did she have those characteristics and qualities, she was extremely relatable personable. I’m looking forward to engaging in conversation with her in near future. Once again thank you so much, God Bless you.
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August 2023 by David Pérez Hernando
Wonderful place, great prices and outstanding service. I’ll work again with them
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July 2023 by Sarah Williams
I have tried everything I know to get into my account and pay my storage bill, due today. Nothing has worked and their alleged phone for customer service is never answered.
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February 2023 by Ashley Kemp
By far the worst storage place ever. This is a contactless facility. The gate has been broken since Friday, it is now Thursday. There is no emergency number on the gate to call just a generic number that transfers you to customer service. I have left a message EVERY single day via customer service and personally because I need to access my storage building and I have not had one single call back. STAY FAR AWAY!!
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January 2023 by Jiuda Van Der Stamm
Wanda was very helpful. She got me signed up from out of state and made it go so easy. Very reasonable rates as well… most of all it’s clean and conveniently located. Leo runs a tight ship!
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December 2022 by Fran Rodebaugh
Leo was very helpful. Renting unit was extremely easy!! Price was great as well..
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October 2022 by Lee Turner
Rented a unit for four years and never had any issues. Management is friendly and responsive. Facility is secure.
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September 2022 by Janelle Hood
Very easy process was able to rent unit on- line shortly after I completed my application and paid I received my unit# and gate code and I started moving my stuff in immediately.
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August 2022 by Bradley&Hannah Jones
Absolutely terrible customer service. Good luck reaching anyone over the phone because no one is ever there to answer. I paid them for a lock and still had to provide my own. Just before I moved out, my lock was cut off by another person using the storage, so I decided to pack it all up. After I moved out they’re STILL trying to charge me. Wouldn’t definitely recommend going anywhere else.
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June 2022 by Angie Smith
I am not a very smart person when it comes to being able to do anything on my phone, let alone on a computer. I was having massive problems trying to rent my storage unit that I reserved online. I made about a dozen telephone calls to Renee, who is the manager over this facility, and she was always very gracious and helpful. She walked me through all of the steps and I kept messing it up because I didn’t know what I was doing. She could have easily said for me to follow the steps, but she didn’t. We laughed alot at all of the phone calls and she was very helpful and polite. She’s an excellent people person with alot of patience for customers like me. When I called the 1-800 number to reserve a unit, they reserved one at the wrong facility and she corrected it for me. I just want to say that she is an excellent manager!! Thank you.
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June 2022 by Steve Smith
I just recently got a storage bldg. Thru Free Up. My experience over the phone was a helpful, and pleasant experience. Renea was a very nice, and helpful lady. Thank you.
