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September 2023 by Marie Young Wilson
If I could give no stars I would, I probably won’t be using this Post office again. I live on Baxter trail in Fate but would rather drive to the Rockwall post office. Yesterday Sept 1, 2023 I went to the post office in Fate to mail a package. I had the prepaid label but I needed an envelope or box to put the item in. First of all there was several people in front of me as I stand in line. It was about 3:40pm. I heard and watch the African American postal service clerk, chatted with and greeted everyone that came up to her. As I walked up to her I said hello she didn’t respond but just looked at me, like how can I help you without saying it. I proceeded to ask her for an envelope or a box to put my package in. She proceeded to say we don’t provide envelopes so I said to her I was hoping to pay for it not get it for free. She then pointed behind me I went and picked a big envelope, put the package inside and put the prepaid label on top and she took it from me and put it on the back counter then proceeded to say, “we don’t provide tape”, so I said to her I can tape it myself if it’s too much trouble. She handed me back the package and I ask if I could borrow her tape to attach the shipping label, she looked at me and said, “No”. So I looked at her, she said I can tape it but I can’t give you the tape. I said to her I have never had this issue with the post office downtown Rockwall, she said with her attitude, “well that’s downtown”. I didn’t realize that the US postal service has different rules for different locations. I felt so embarrassed that this girl was treating me this way over using a piece of tape. I was going to just buy a whole roll of tape just for the principle but other people were waiting behind me and it was close to closing. I can now see why in a couple of years the postal service will be absolete and they might be all out of a job. She was very unhelpful and full of attitude for no reason. For me I don’t have to use USPS. I often use UPS anyway and whether or not this review goes anywhere I know the Fate post office won’t be getting my business again. She must think everyone is the same. Not me, Not this one.
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September 2023 by Ron Nin
Very nice
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August 2023 by Julia Bryan
This post office is a nightmare. They are never open and the drop box is broken. Yesterday I went in to drop my packages off for my online business and the inside drop box was full. The door to the counter was locked and the employee was standing at the counter. I wave to get her attention to see if I could set 3 packages (already labeled with postage!) just inside the door until someone could empty the drop box. She puts up the closed sign and says she’s on her lunch break. I get it everyone needs to take breaks but the tone she used was very rude. Instead of her just being able to pull the bin back or unlocking the door for me to leave my packages (taking maybe 10 seconds out of her day) she was very unhelpful. My packages already had postage and simply needed to be left there. If there’s only going to be one postal worker at this location I would imagine it needs to be someone a bit more flexible.
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April 2023 by Brandy Bryant
They have gone from almost useless to completely so! Their hours are terrible! No one who works for a living can possibly get there when they’re open. And they don’t bother to post their lousy hours outside where you can read them from the lot. You have to get out of your car and walk inside to find out they’re closed. Stopped by yesterday to use the drop box outside, which is currently broken! So the only way in which they have ever been useful is not currently an option. Thus, completely useless.
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April 2023 by Mark
Nice service!
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January 2023 by dawn ryan-mtchell
We love MS Connie she so super nice and friendly. May God bless her and her family. ?❤️
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July 2022 by Elizabeth Lopez
The customers Service is good but for some reason the lost the packages and letters
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July 2022 by Derek Telyvan
Will never do business with this company again
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May 2022 by Andrew Hann
After requesting an inquiry into why my online car parts order is a week overdue after being routed willy-nilly around the local area and has apparently now been marked “Return to Sender” by the local Post Office Branch, I was contacted by the local supervisor this morning and notified that putting a name and valid address (address confirmed by USPS Customer Service yesterday when I launched the inquiry) is…“…not how it works.”
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March 2022 by Ronda Kay
I have had too many of my checks mailed from this location not get to the destination. What’s the deal at this post office???? Why are 80% of what I mail from this location lost in the mail????? Please advise thanks
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January 2022 by Brent Jacoby
Friendly, quick, and efficient. Visit almost daily to ship several items and by far my favorite post office to work with.
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December 2021 by Heather
Almost always it’s a great experience at the fate post office. However I had guaranteed delivery and they told me they couldn’t refund the money until it was delivered. I’m not super upset about this but I went to another post office to make sure and they emailed the distribution plant for me. My issue was the person that was there today told me it left the distribution center and I told her it says “arrived” not “departed”. Anyways it’s apparently protocol to email the distribution center if it’s priority expressed guaranteed and if I had not gone to the other post office then this wouldn’t of gotten done.
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March 2021 by Sr Gatten
Most efficient post office I have ever been in. I don't live in Fate but the service is worth the drive.
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February 2021 by Hiya Miya
Almost always it’s a great experience at the fate post office. However I had guaranteed delivery and they told me they couldn’t refund the money until it was delivered. I’m not super upset about this but I went to another post office to make sure and they emailed the distribution plant for me. My issue was the person that was there today told me it left the distribution center and I told her it says “arrived” not “departed”. Anyways it’s apparently protocol to email the distribution center if it’s priority expressed guaranteed and if I had not gone to the other post office then this wouldn’t of gotten done.
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October 2020 by Regine Collier
Every since I’ve started my business in July, I come here to ship my packages and they be on it efficiently. In n out everytime . I love it here . Thank you
