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April 2022 by Anita C.
I do not always use Brookshire's for my shopping, however, I just live down the road from them and do go there about once every two or three weeks. So I can compare them to other groceries, and I find Brookshire's to be as well-stocked as any grocery near them. In fact I was at another grocery yesterday and I am going to Brookshires today because they usually have a better stock of several items that I want and the other larger groceries in our area did not have on their shelves. So to those of you that are complaining, go find another grocery and shut up, it's not like you don't have a choice! For a smaller grocery, I find them to be VERY, Very good. They always carry out your groceries, which most stores do not do, and the manager is always around to make sure that everything is running smooth.
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February 2022 by Gregory S.
I've certainly not experienced what some are stating on here. Although some items may not always be in stock, I have always received excellent customer service. And the employees I have encountered appear happy.
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January 2022 by Joe S.
Went to pick up a prescription it was way higher than normal. I asked why it was so high and was told I had not met my deductible for the new year. Got home and took the shot. Today I got a letter from my insurance company saying it was not covered. The pharmacy lead me to believe it was covered and that I had just not met my deductible. If I had known it was not covered I could have refused it until I could get it straightened out with the insurance company and my Doctor. How deceiving can you be.
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July 2021 by Penny P.
Just started shopping here. It's full of oppressed workers being forced to cover their mouths and nose. Kids working in 99+ temperatures. Shame on you all. 1/2 the stores can't get workers and you force yours to ignore science. Will not be back until they stop torturing employees. Appalling in Texas heat!!!
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February 2020 by Larry B.
Well managed store! Mr Dunn, the store manager responds to requests for products. In the past month he has brought back BACKERS potato chips and is looking into adding Vella Delicious RED wine for us. We expect as much from a grocery store that charges full service prices. This Brookshire's keeps their shelves stocked and always has at least 2 registers manned. Mr. Dunn, the store manager is always on the floor doing something to make things run smoothly. I have seen him man a broom when cleanup was needed. He is an asset. The other star in this store is BILLY. Billy has been in the grocery business for a very long time. He is the first go-to when trying to find an item. If it isn't in stock he tracks down Mr. Dunn to get it resolved. Billy always has a smile and time to help you. Brookshires is going back to USA sources for their products. Their store brand long asparagus is delicious, unlike the from Peru stuff under the Green Giant and LeSeur brands, which are bitter. A lot of the produce in this store is of USA origin. You cannot control quality when you outsource offshore! You pay more at this store than some of it's competitors. The excellent customer service balances the cost. Feel much better about this store since I last reviewed it in 2017. Kudos for Mr. Dunn and Billy for making our shopping experience better.
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January 2020 by Luka F.
We are here about twice a week and have had no issues with people being rude or not getting help when we need it. Staff is kind and respectful and move as quick as possible to get us checked out. Prices are fine, wish they would have more items on sale, but prices are not crazy. I have not used the pharmacy so I have no clue how that staff performs. They also have reasonable if not one of the lowest gas prices in the area, so its a nice benefit when you are picking up food and I also get it cheaper with my shopping-points.
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December 2019 by Chris S.
Pharmacy in this location is a 1 star because of the pharmacist that was on staff date of 12-20-19 at around 5:45. As I verified at the counter that they did take the good rx benefits. The pharmacist went ahead and completed my prescription (which I waited for about an hour for) with her knowing I was there waiting, just for her to tell me they would not be honoring the good rx price because the profit margins this year because of good rx have been extremely low. She denied to give me the medication for that price and told me if I wanted the prescription that I would have to pay full price for it.
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November 2019 by Mark M.
Unbelievably slow. I live here in Anna with a family of five. I taken many scripts to Brookshire's pharmacy and I have never had timely service. They say they'll call in an hour and don't ..... don't call at all. I sat in a chair, outside the window for 49 minutes to get a flu shot. I was the only customer present. I left without the shot and they called me at home. It's just pathetic.
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October 2019 by Arborwise M.
They are great here! You're always greeted as you enter they even take your groceries to your car as you exit.
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August 2019 by Lisa J.
I will never shop at this store again. A girl followed us around as if we were stealing. Every thing we looked at she was two feet away pretending to stock stuff. It was our first time to this store since we just moved to Texas. I got so upset I confronted her. To top it off the cashier was rude to my husband and threw money at the counter instead of handing it to him. I don't care if I have to drive a extra 20 plus minutes to a different store. I will never return to this establishment.
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February 2019 by Tim B.
Always great service, with great employees, willing to go above and beyond. From the greetings when you walk in, up to the cashiers offering to push the basket out to the car, it's always s great experience when we visit our Brookshires, in Farmersville.
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August 2018 by Marie S.
Friendly service - most of the time. Younger employees are a little less helpful. Items are always in stock and you can find great deals here if you look for them
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May 2018 by Sherri S.
Had a problem with something I purchased and Miss Bea at customer service took such good care of me. The store director Mr Dunn is such a kind man. Everyone is friendly and their customer service is awesome
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May 2018 by Phat H.
We love this grocery store! They are always nice and old fashioned help load your groceries! I wish ripoff walzmart gets shut down. I feel sorry for Princeton, TX
