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January 2024 by Dolan H.
Poor service. Left my name and phone number. They were going to get info on two pool cues and call me. Cues were out of stock. Benn 6 months and no call.
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December 2023 by Catt A.
From purchasing to installation today, every step was awesome. Nicole was very helpful with our purchase. Thor and Hopper were polite, respectful and did a great job with setting everything up. Will 100% buy from them again.
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November 2023 by Ken H.
Great place for billiards and they have the best iced coffee in DFW. Very quick and friendly service.
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November 2023 by Monica A.
Terrible experience. I spoke with Andrew about a specific item - he said it was at his Farmer's Branch location. I immediately went to the store to buy it and it had been sold at least the day before. He had no idea what was in stock and completely wasted my time!!! I think the item was a "lost-leader" and had NEVER been available. Two-thumbs down!
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November 2023 by Tim Snook
Trey and Thor installed our 7’ Cumberland and they did so with aplomb. Fast, friendly and clean service was the order of the day and they rocked it. Love this place!
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October 2023 by Tane T
Had my table wrapped, balanced, and Centered. Flawless job by Trey and Michael. Very knowledgeable and professional.
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October 2023 by Rich Kimmel
We have done business with Universal Billiards for the past 12 years. Their service is always timely and professional. I recently had them move my 22 foot long shuffleboard table for a construction project, then had them move it back. The were awesome. A special shoutout to Giraffe and Thor who helped today.
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September 2023 by Kevin V.
Trey and Michael were exceptional in their services for disassembling and reassembling my pool table, along with replacing the felt.
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September 2023 by Cynthia B.
I had never purchased a pool table, pinball machine or a slot machine but I have to say that Universal 8 Billiards made it easy. Nicole patiently walked me through all of the options and in the end I have a wonderful selection of fun in my game room. She helped me find everything I need and more! Also, kudos to Trey and Greg for their professional installation. They had to work around some obstacles but they set everything up with smiles on their faces and gave detailed explanations about operating the new equipment. I would highly recommend Universal 8 Billiards. They professionally specialize in fun!
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August 2023 by Irene M.
This review is long overdue. Thor and Hopper delivered our pool table. It was so much more involved to get it set up properly. They were polite and professional as was everyone we worked with in the showroom. Highly recommend this place for the quality and service.
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August 2023 by Melody Coker
Great Teamwork. Seamless purchase and delivery process. Thanks to Andrew for his help during the sales process. Brian kept us informed regarding delivery times. Shout out to Trey and Michael for bringing this in and doing a great job with the set up. Very friendly and professional service all around. Great job ?
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August 2023 by Toni Stephens
Thanks so much to Thor & Hopper for a great installation of my pool table! They were so helpful, friendly, and fast, and even helped move my clunky old ping pong table that I couldn't move myself so the pool table could be there. Great job - and - I highly recommend Universal Billiards! I bought the table at the Plano store, and Andrew was super awesome as well! :)
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August 2023 by Shaun Stucker
Reached out to Nicole Paschall to inquire about game options available that would match my budget. She was quick to respond and very helpful recommending, locating, and finalizing selections. Very friendly and helpful throughout the whole process. Had units delivered and installed today by Hopper and Giraffe. Great guys, very friendly, helpful, and hard working. (Lots of stairs to go up and down) They did a great job getting everything set up, cleaned, and went over operation and care for the items. Great experience! I will definitely be in touch if and when I am ready to add another piece to my game room! Thank you team!
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August 2023 by Alex Vela
If you need table repairs in DFW, Universal Billiards are the folks for the job. At Rodeo Bar, we have an antique wooden table which can be difficult to maintain. Greg & Patrick did an excellent job resurfacing and leveling our table. It looks brand new!
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May 2023 by Corey T.
I purchased a pool table here May 2020 and the table is still in great condition and great shape! Money well spent and the service team who put the table together here did a great job! Delivered the table to East TX and did the job very quick! If I ever buy another table I be right back to this location.