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June 2024 by Sarah Suarez
Ppl are everything came in great condition and they were very polite women I recommend these guys
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May 2024 by Greg Lura
Iam currently waiting on ver 17 days for my things. No eta, i’ve tried calling and emailing and texting Desiree the sales person no response. It’s time to call the Better Business Bureau and maybe start a class action lawsuit is the only way to get these people shut down if they don’t do what they promise. If the owners . If there is a member of a leadership team, if you guys even have one, you might want to reach out!!! When they came to pick up my things in Seattle Washington, the main guy was meeting the other two guys so I’m guessing they sub everything out.
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April 2024 by Winta Yonathan
STAY FAR AWAY FROM THIS COMPANY! THEY ARE A COMPLETE SCAM!
The salesperson assured me they were not a broker and the owner later admitted to me that they do hire brokers do conduct their sales.
My items ready to be moved exactly matched the quoted itinerary - and yet they still tried to double my original quote.
Their dispatch employee even admitted to me that their system “auto assigns size” and assumes everything “stacks directly on top of each other”.
They arrived after the communicated window and failed to pick up the items as agreed apon in the contract (they said they had to come the next day). Even after all this they refused to refund me my deposit.
This “company” systemically manipulates their processes to rip you off.
NEVER EVER USE ROYAL MOVING!!!
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December 2023 by Yvonne Custer
The worst customer service I’ve ever experienced; and I’m a 53 year old female. This company performed half the job when the “leader of the group of four” attempted to extort an additional $1,000 from me while my belongings were on the truck still. I was told the truck would not be unloaded until I agreed to the additional charges (which I was told would be refunded to me)…suspect as hell. I had to call the cops in order to get them to agree to the contracted amount. Seriously this company is horrible!!!! I wish I could give it zero stars but as it is I can only give it the promise of a lawsuit; and I always said I’d never be that person. Stay FAR away
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November 2023 by Adriana Franco
Absolutely horrible company. Pick up dates were messed up, zero communication between company and drivers, zero communication once they receive your deposit, lies told when they say they accommodate to new dates or times, new moving company was “contracted” to attempt to move my items after I was assured that this would not happen and this is what set their company different from other moving companies which turned out to be completely untrue. When speaking to the company I was told that I could cancel and would get my deposit back. Then was told to call this number for my deposit which a RUDE manager answered and said I would NOT get my deposit. I’ve been disputing my almost $1000 deposit with them but haven’t had luck since they delete previous contracts given or rather they “expire.” Very suspicious activity and a lot of ways to cover their tracks as a moving company. Sleazy way to run a company and taking advantage of people in stressful situations.Do not fall for the “kind and caring” reps that help book and take your deposit because they have horrendous workers running management and customer support. You don’t speak with booking reps if you encounter an issue with your move.Glad I didn’t move forward with moving my items with them and will be reporting to the BBB.
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October 2023 by Conchita Frausto
This is the best company I have ever had they helped me move. Professional all the way and very helpful with the payment. I would recommend this company to everyone I know. Thank you Justin for your help with everything. God keep ya'll safe.
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September 2023 by K S
Bottom line? Over half of my furniture and appliances arrived damaged or missing parts, some of it a total loss. There were no reported accidents, vandalism, or acts of God in transit, so I can only assume Royal Moving & Storage either simply couldn't be bothered to take care of my stuff, or they have very low standards for care. Probably both.I'll offer criticisms of their business, but first, just look at the numbers. They have very little financial incentive to do the job right. Their base liability is 60 cents on the pound per damaged item. That means for a 100 pound item, you'd get compensated $60 (assuming the claims outfit finds the damage is significant and was their fault). So, even if it's ten items in question, compensation amounts to a small percentage on a move they've charged thousands for--and they have their own insurance so they're not paying out of pocket. But for you, that $60 is quite probably not going to touch the total replacemnent cost of your item. That doesnt even include the time and cost of finding a suitable replacement, costs of shipping and handling and installation, the hassle of doing without the piece while it's being replaced, and so on. Now consider that many items will have a higher replacement cost/weight ratio (your designer name table may be worth hundreds but weigh only 40 pounds, so you'll get $24).Could be that's industry standard. And yes, you can pay RM&S more to insure the items at a higher level. Maybe you have home owner's or renter's insurance that covers stuff damaged in transit (many policies don't). Does any of that buy you peace of mind knowing they have a relatively poor track record (as of this writing, < 3.5 stars on Google reviews)? Chances are, unless you don't mind losing your stuff, you'll want to think twice about moving with these guys. Why gamble when you want security?An actual example: I paid extra $$$ to have my television wrapped according to their standards so it would be covered in case of loss. Even then, this TV was damaged, a total loss. Maybe I'll get $30. An added cruelty, they managed to ruin the wall hanging mount.Now, for criticisms. As other reviewers have said, the initial estimate means nothing. On moving day, when it was far too late to change plans, the price jumped 50%. How? The cost of the move is a function of the volume of all your goods once they're on the truck (NOT their weight!). Because these movers are paid by the hour, they have no incentive to take the time to pack that truck as you might, like a Tetris puzzle made of finest china. My mover told me my stuff was bulkier than estimated, so I decided to leave several larger pieces out. It didn't change the bottom line. I asked him to consider packing things more tightly. He said not to worry, the space on the truck is reserved based on the estimate, and we had room. How did we have room, within the estimate, but the cost shot up 50%?(Cue the business rep who offers the red herring that the cost of a move also depends on how many stairs they have to climb, the distance of the move, etc. It's irrelevant: all such factors are known costs when the estimate is made.).The truck they used to pick my stuff up? A Penske rental, NOT a company vehicle. You think they'll treat a rental with anywhere near the care and pride they'd show a company-owned vehicle? Nah, it's sketch.The moving guys themselves? RM&S insists they screen all of their movers (background checks & drug tests) and train them. That makes for great brochures, and it may be true of a certain cadre of their movers, but it's not 100% accurate. Their movers are free to bring in whomever they want for assistance. As near as I can tell they rely on a loose network of associates, virtually unknown to HQ. One guy was simply paid out of pocket. Another mover lamented that many of his crew had no clue how to protect themselves by lifting properly, avoiding falling objects rather than trying catch them, et
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September 2023 by Ken Siedler
Bottom line? Over half of my furniture and appliances arrived damaged or missing parts, some of it a total loss. There were no reported accidents, vandalism, or acts of God in transit, so I can only assume Royal Moving & Storage either simply couldn't be bothered to take care of my stuff, or they have very low standards for care. Probably both.I'll offer criticisms of their business, but first, just look at the numbers. They have very little financial incentive to do the job right. Their base liability is 60 cents on the pound per damaged item. That means for a 100 pound item, you'd get compensated $60 (assuming the claims outfit finds the damage is significant and was their fault). So, even if it's ten items in question, compensation amounts to a small percentage on a move they've charged thousands for--and they have their own insurance so they're not paying out of pocket. But for you, that $60 is quite probably not going to touch the total replacemnent cost of your item. That doesnt even include the time and cost of finding a suitable replacement, costs of shipping and handling and installation, the hassle of doing without the piece while it's being replaced, and so on. Now consider that many items will have a higher replacement cost/weight ratio (your designer name table may be worth hundreds but weigh only 40 pounds, so you'll get $24).Could be that's industry standard. And yes, you can pay RM&S more to insure the items at a higher level. Maybe you have home owner's or renter's insurance that covers stuff damaged in transit (many policies don't). Does any of that buy you peace of mind knowing they have a relatively poor track record (as of this writing, < 3.5 stars on Google reviews)? Chances are, unless you don't mind losing your stuff, you'll want to think twice about moving with these guys. Why gamble when you want security?An actual example: I paid extra $$$ to have my television wrapped according to their standards so it would be covered in case of loss. Even then, this TV was damaged, a total loss. Maybe I'll get $30. An added cruelty, they managed to ruin the wall hanging mount.Now, for criticisms. As other reviewers have said, the initial estimate means nothing. On moving day, when it was far too late to change plans, the price jumped 50%. How? The cost of the move is a function of the volume of all your goods once they're on the truck (NOT their weight!). Because these movers are paid by the hour, they have no incentive to take the time to pack that truck as you might, like a Tetris puzzle made of finest china. My mover told me my stuff was bulkier than estimated, so I decided to leave several larger pieces out. It didn't change the bottom line. I asked him to consider packing things more tightly. He said not to worry, the space on the truck is reserved based on the estimate, and we had room. How did we have room, within the estimate, but the cost shot up 50%?(Cue the business rep who offers the red herring that the cost of a move also depends on how many stairs they have to climb, the distance of the move, etc. It's irrelevant: all such factors are known costs when the estimate is made.).The truck they used to pick my stuff up? A Penske rental, NOT a company vehicle. You think they'll treat a rental with anywhere near the care and pride they'd show a company-owned vehicle? Nah, it's sketch.The moving guys themselves? RM&S insists they screen all of their movers (background checks & drug tests) and train them. That makes for great brochures, and it may be true of a certain cadre of their movers, but it's not 100% accurate. Their movers are free to bring in whomever they want for assistance. As near as I can tell they rely on a loose network of associates, virtually unknown to HQ. One guy was simply paid out of pocket. Another mover lamented that many of his crew had no clue how to protect themselves by lifting properly, avoiding falling objects rather than trying catch them, et
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September 2023 by Kenneth S.
Bottom line? Do yourself a favor and sell your stuff rather than trust any of it to this fly by night company. Over half of my furniture and appliances arrived damaged or missing parts, some of it a total loss. There were no reported accidents, vandalism, or acts of God in transit, so I can only assume Royal Moving & Storage either simply couldn't be bothered to take care of my stuff, or they have abysmally low standards for care. Probably both.I'll offer criticisms of their business, but first, just look at the numbers. They have very little financial incentive to do the job right. Their base liability is 60 cents on the pound per damaged item. That means for a 100 pound item, you'd get compensated $60 (assuming the claims outfit finds the damage is significant and was their fault). So, even if it's ten items in question, compensation is a pittance compared to what they've charged thousands for--and they have their own insurance so they're not paying out of pocket. And for you, that $60 is quite probably not going to touch the total replacemnent cost of your item. That doesnt even include the time and cost of finding a suitable replacement, costs of shipping and handling and installation, the hassle of doing without the piece while it's being replaced, and so on. Now consider that many items will have a higher replacement cost/weight ratio (your designer name table may be worth hundreds but weigh only 40 pounds, so you'll get $24).Could be that's industry standard. And yes, you can pay RM&S more to insure the items at a higher level. Maybe you have home owner's or renter's insurance that covers stuff damaged in transit (many policies don't). Does any of that buy you peace of mind knowing they have a poor track record, and not just on Yelp--as of this writing, under 3.5 stars on Google reviews? Why gamble when you want security? Payment is like their green light to go apeshit.Here's an actual example: I paid an extra couple of hundred $$$ to have my television wrapped according to their standards so it would be covered in case of loss. That was cash out of hand, at the point of pickup. Even then, this TV was damaged, a total loss. Maybe I'll get $30. An added cruelty, they managed to ruin the expensive (and fortunately heavy) wall hanging mount. This TV had also served as my computer monitor, so I'm not yet able to say if my computer came through unscathed.Now, for criticisms. As other reviewers have said, the advertised price and the initial estimate are BS. Classic bait 'n switch. Come moving day, when it was far too late for me to change plans, the price jumped 4 digits, a whoping 50%. Their rationale? The cost of the move is a function of the volume of all your goods once they're on the truck (NOT the weight!). Unsurprisingly, my mover told me my stuff was bulkier than estimated. I reluctantly decided to leave several pieces out, but oddly, the bottom line was unchanged. I asked him to consider packing things more tightly. He said they had been and not to worry, the space on the truck is reserved based on the estimate, and we had room. How did we have room, within the estimate, but the cost shot up 50%?! Pure hogwash. And lest it be forgotten, these movers are paid by the hour--wouldn't they have every incentive to take the time to pack that truck as you might, like a puzzle made of finest china? Not if the main office treats them like dogshit. Who knows. (Cue the business rep who offers the red herring that the cost of a move also depends on how many stairs they have to climb, the distance of the move, etc. It's irrelevant: all such factors are known costs when the estimate is made.).The moving guys themselves? RM&S insists they screen all of their movers (background checks & drug tests) and train them. That makes for great brochures, and it may be true of a certain cadre of their movers, but it's not 100% accurate. Their movers are free to bring in whomever they want for assistance. As near as I can t
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August 2023 by pop&lock
Service was good and and helpful. Will use this company again in the future. Scott did a great job
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August 2023 by Jesse Hipolito
Good moving company.They are very helpful and very careful with your furniture.l recommend them to anybody.Thank you
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August 2023 by Jesse H.
There a great moving company.They do and excellent job.There very fast and helpful and very careful with your furniture.Thank you for your services.
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April 2023 by Marcellina R.
do not use this conpany. the giy brian poses as a fellow service member but uses military as a con. i got qouted a price of 2200.00 dollars. they give you a inventory list of what you can have then they con you. i had to pay a total of 3200.00. they said a week on deliveries its been 21 days. they collect payment before they even start the job then leave the job unfinished they will tell you theyll assemble everything they took apart but once my things got delivered the company said they dont put up televisions. my 1500 dollar oled television is broken. they even stole my wifes shoes. this company is in vegas and gives discounted cannibus cards for reviews. anyone that gave a review in there favor are liars. if you pay close attention you wont see other people thumb upping the business. beware!!!!!!!!! the fake owner will say there sorry but no compensation. literally the worst experience ever!!! this is a 100% honest. this ia a current review. i got my things today
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September 2022 by Colin Harris
Do not use this company. The office are sweet to talk to, yet the drivers and communication on arrival is so rancid - they left us high and dry 15 minutes before pick up and they already were a day late. They made it my fiancés problem after we paid for a flight out. I am appalled at the blase attitude.
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April 2022 by Elizabeth R.
The only way this company's service could have been worse was if the moving truck caught fire and flipped three times into a ditch. Every single item was broken, smashed, and otherwise mishandled. Oh, but the good thing is that they compensate 60 cents per pound of damaged items, if you have receipts for each item and before and after pictures. Which, who has that for furniture they've owned for years?? Even if we had all the b******* they wanted, it wouldn't even make a dent in what needs to be replaced. Every staff member of this company has been extremely rude in light of the extensive damages. Truly an awful company, awful business practices, and we've essentially been scammed out of $3,000.
