Department Stores in Farmers Branch, TX

“I had a long string of issues with Big Lots starting in Grapevine to a horrible experience with the store manager at Irvine. But, Esteban went above and beyond to ensure that I had a positive experience and stopped the buck with him. I am so grateful. Huge appreciation and thanks to Esteban!”

“You can only find things to eat there, they don't sell everything, it's more food than anything else and it's small, I liked it because I don't have to walk around the entire store.”

“Never in my life would I have thought I'd be reviewing a Walmart, but after the shocking experience I just encountered, I feel the need to testify. Just this morning I stopped at the Walmart Farmers Branch location at the corner of Josey and Valley View Lane for a few things I needed. This place is usually always very easy to shop in, and the few interactions I've had with the employees there were always positive, as they are always friendly and willing to help. Well today, I was blown away! I used the self-checkout like I always do, and when I scanned a bottle of the Equate brand of Dayquil, the usual age verification popped up, prompting a clerk to override the request. I am way older than the 19 years of age required to make this purchase. A friendly middle-aged man came by, smiled and greeted me, typed in his credentials, then walked away. For some reason, the machine did not want me to buy the item, so I flagged the nice man down and told him what was happening. He tried several times to get the item to go through, and even called a very nice Hispanic woman, who tried assisting but she could not make it work either. The nice man turned to me and told me he is comping the product as I had to wait all that time. I WAS FLOORED!! Exceptional customer service is a rarity in this day and age, let alone mostly non-existent in a Walmart. This made my day!! Thank you Walmart, and thanks to the manager who went above and beyond!”