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October 2023 by Mary Galbraith
I am an interior designer with a custom home builder in Dallas and I have had nothing but positive experiences with Carpet exchange, especially Danny Garcia. He is incredibly responsive, kind, and helpful, and he regularly goes above and beyond for us on all our projects big or small! They also offer some of the most competitive prices of any carpet provider I have worked with in DFW. Can’t say enough positive things about them! I regularly recommend them to friends and clients alike due to the exemplary service I have always received.
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October 2023 by Ian Y
Great people! Had a lovely experience with Cliff, would recommend
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September 2023 by John Davis Dryden
Amazing selection and staff. Ask for Danny, he is great!
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August 2023 by Jeremy Estabrook
I have to say my experience at carpet exchange was a breeze. I came in about a week ago looking for carpet for one of my rental properties. I can’t lie, when I first walked in I was a little overwhelmed by all of the choices they have displayed. Thankfully, Saudia was there to help. Saudia was friendly and very knowledgeable about their products. She took the time to figure out exactly what I was looking for and made the whole process very easy and affordable. The turn around time was quick and the install went smoothly. I even got a follow up call to make sure I was satisfied with the install and to go over the warranty. I will definitely be using carpet exchange for my rentals going forward.
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August 2023 by Mark Lewis
Great selection of flooring products, and the prices are "right." Be sure to ask for Cliff!
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August 2023 by Sheryl Frierson
My rating is really half a star. The installation was poorly done. We had to insist that the installation manager come inspect but once he was here he agreed about the poor quality of the installation. We were told it would be taken care of but then they sent the same installer back with no one to help him! It doesn’t matter if the carpet quality is good, if the installation looks raggedy. I am tired of having my furniture displaced for over a week now. I will be happy to update this review once the problem is resolved to my satisfaction.
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June 2023 by Chris Willhite
I recently bought carpet from Carpet Exchange for the 2nd time in 10 years. I had a great experience in terms of the sales process, selection of materials as well as the installation.I would very highly recommend Carpet Exchange based on multiple buying experiences. Ask for Cliff Cumbie (former owner) as he is great.
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March 2023 by Lia F.
Great service and good people with a super selection of carpets and rug They are able to serge together interesting shapes of rugs together. We need a ‘L’ and this is the only shop that can do it.
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October 2022 by Jonathan Knoll
If you need new carpet installed fast, this is the place to call. They are affordable, professional, and our new carpets look great. I would give more stars if I could.
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August 2022 by Jan Milligan
I can't say enough about my wonderful experience at Carpet Exchange and expecially all the help Danny provided me! I was shopping for carpet for my son's college apartment. Danny was incredibly helpful - finding me great solutions at an affordable price! THANK YOU DANNY! Will definitely be my go-to place for carpet!
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July 2022 by Shirah Martinez
Carpet Exchange is a wonderful place to go to find beautiful carpet options! We were looking for a remnant so we went to the back of the warehouse and met Danny! Wow what great customer service! He helped us find a beautiful carpet and even when we chose the wrong size (no fault of his own) he worked with us to remedy the situation. He was personable and answered all of our questions, made recommendations and overall gave us a great customer service experience! We will come back because of him!!! Highly recommend speaking with Danny!
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June 2022 by Arezou Maghami
Awesome selection of carpet flooring. Kami helped me throughout the process and he is the best! Thank you guys for your help!
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June 2022 by Shannon Foster V.
We bought our wood flooring here three years ago, within a month we noticed it was staining immediately upon dropping or spilling. We used all recommended products for the hallmark brand. I reached out with videos, texts, photos. The owmer finally came and tried a "fix" which completely darkened and stained further the entire kitchen and hallway. He said the manufacturer swore it would restore like new. The owner promised to replace the flooring. He became ill and my issue was licked to new owners. We spent approximately $48,0000 and still have. Not had the issue resolved. In my opinion they are all liars and led us on for three years now. There gas been no integrity shown by anyone yet only empty promises.
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March 2022 by Kate H.
This place is great! Instantly greeted by several people who work there. Very bright and well laid out showroom that easily flows from one product to another. The staff was attentive and brought me right to what I was looking for. I received a quote for what I wanted in a few hours from leaving the store, and my order was done and relay for pick-up in a week! The quality of my rug exceeded my expectations and I could not be happier. Their selection is great, and they have lots of different options to get your creative juices flowing! They are knowledgeable and helped suggest possibilities I wasn't thinking of. I would 10/10 recommend them for any of my flooring needs from tile, wood, carpet, rugs, etc. Love them!
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June 2021 by Maggie W
I can't say enough great things about the service I received. We just finished building our new home and Kami/Carpet Exchange/Installers were by far the best contractors we worked with. Their prices were better than big box store for same product. The installers were perfectionists and cleaned up after themselves prior to leaving. We stained an area the day of move in and they were quick to respond and had a crew out to patch the area within days. They were again reasonably priced for the patch, easy to work with, and focussed on getting the patch to match perfectly. What more could you ask for?!?! I will be a lifetime customer and recommend them to family and friends. Thanks Kami and Carpet Exchange!
