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May 2022 by Daniel Strickland
I needed a check from my insurance company endorsed so I could get my roof replaced. I do not use this bank they just bought my mortgage from my original bank. Called this bank the day before and asked if they would be able to do it, they assure me they could do it. The lady said just make sure my wife and I both signed the back and I would need my ID. I drove all the way up there today just to be told that the manager is the only one that can do that and they are out indefinitely and also my wife would need to be present because they needed both our IDs. I basically wasted over 2 hours and a 120 mile round trip! That is not okay when gas is almost 4 dollars a gallon! I ended up have to drive all the way to Terrell to get it done.
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April 2022 by Melissa Taylor
Is it true that the Fairfield branch is closing? If so do our accounts transfer to another branch or do we have to come in close them and go to Mexia or another branch?
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January 2022 by Carol Hunt
We called before making a 2 hour drive and was told we would be able to cash a check (she was very detailed about what we needed to do). We get there and apparently we weren’t able to do it. We were told we can wait for the manager who was on the phone (but she wasn’t on the phone at all). The lady went into a very detailed description of everything we needed to do in case a problem came up and it still nothing came of it. What a waste of time and gas and of course no one there cared.
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February 2021 by Clark Fryer
Bank hours are horrible. If you have a job, choose another bank, or at least another location.
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July 2020 by steve blair
Only Wells Fargo within 50 miles!
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January 2020 by San Dra
I went with Shari Stallone and this lady was very nice at the beginning and then suddenly she became rude and she didn’t want to at least take the time to make an appointment with me because I missed some things and when we had everything ready we had to cancel. She then told me in a very rude way give me back my paperwork like I was going to steal her paperwork and that upset me so much. This lady needs to be fired or trained how to be patient and professional. I will never go back there it was a very stressful and horrible experience. She didn’t even apologize.
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November 2019 by Shari Stallones
It's the best bank in town!
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October 2019 by Sandra Haddad
I went with Shari Stallone and this lady was very nice at the beginning and then suddenly she became rude and she didn't want to at least take the time to make an appointment with me because I missed some things and when we had everything ready we had to cancel. She then told me in a very rude way give me back my paperwork like I was going to steal her paperwork and that upset me so much. This lady needs to be fired or trained how to be patient and professional. I will never go back there it was a very stressful and horrible experience. She didn't even apologize.
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July 2019 by Tammie Clark
Agent was harsh, very unprofessional ,was going to deposit a check into afriends account and called the bank to ask some questions because we have an account with a different bank.Very Disappointed.
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May 2019 by Kinako Ishiyama
Very courteous and helpful in telling me what I need to do.
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March 2019 by laura newell
Worst bank ever, hours are not for working people, when we opened account they didn't link them and now they have stopped payment on an auto draft, unbelievable!!!!!!!
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January 2019 by Barbara Henley
Banking hours are terrible some of us work 5 days a week. Had to use another bank 1 that's open on Saturday at least a half day
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August 2017 by Samantha Wheeler
Teller did what was expected, nothing wow about he customer service. Banker definitely was not going above and beyond and was "passing the buck" what happened to problem solving? Communication? As a former employee and now former customer, I know what the expectations are, and they were not met.
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August 2017 by Jacqueline Mares
Great Customer service! There is always a warm and welcoming environment.
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June 2017 by Johnathan Doerr
If you process large deposits, DON'T COME HERE! Service is slow!