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February 2024 by Haylie McAlpine
I honestly think OReillys needs to train their employees more. Every single time, no matter which location we go to, their employees don't really have a clue what they're talking about. They'll sell you parts that aren't even for your particular vehicle, they don't really have any idea of automobiles and they're completely relying on computers to tell them what they need to know. Let's get back to the basics and actually learn what our jobs require.
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January 2024 by Jana Sandefer
Always friendly and helpful to a girl trying to fix her own stuff.
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December 2023 by Fred Brager
I am a truck driver. I need a fuel filter. Orlieys was the parts store willing to bring to me. The loves and the TA have no shop. I am impressed by those folks.
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December 2023 by Brett Duke
Chase makes this place great to deal with. Their pricing is very competitive and if there are any issues, he makes it right.
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November 2023 by lavaisa smith
Incredible service, Juan and Chase even came out in the RAIN to help me!!
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November 2023 by Rick Kelly
Great place, Chase is an asset to Fairfield store. Very friendly and professional.
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November 2023 by Vicki Gafford
Some what friendly
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September 2023 by Jesse McKee
Had a misfire on our road trip and this location popped up. They scanned my code and found the problem. They had the part, lent me the tools, and with the help of an awesome stranger, we were able to fix it in the parking lot. Such a faithful business models they provide.
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July 2023 by GCM
So, I had one of those days where just about every event made you want to just * sigh *Then, when my husband's truck provided a code, I was not surprised. Useless, yet not surprised.I didn't want to drive it one inch. However, across the street was the Fairfield, Texas O'Reilly's. Curtis came out with a code reader the same time I finally reached a family member who was a mechanic. They spoke a second of car talk and at the SAME time drew the same conclusion. You can't make this stuff up. My husband, also a former mechanic, agreed with them. He was out of town at the time. My point is, Curtis, my hero that day, through O'Reilly's willingness to serve and his own level of expertise, saved me from buying a new engine!! Go Curtis, Go O'Reilly's and GO Chase! Chase for staffing such men of integrity and patience and knowledge. We are grateful. Very Grateful
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May 2023 by Phil Urso
5 minutes was all it took for Chase to leave a great impression. All I needed was new wipers and fluid, but he and his team went far above and beyond helping me, being friendly, and welcoming me. I’ll remember this short experience forever. Great store.
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May 2023 by MRS THEDFORD
Stopped here while traveling between Dallas and Houston because of a broken windshield on a rainy day. Employees were very kind and helpful. I asked for assistance with placement of the windshield wipers on my vehicle and the young man kindly obliged. I was in and out in about 7 minutes. I'm surely grateful because I had just left a gas station and purchased two wiper blades that were "universal" and had spent almost an hour sitting in my car trying to fit these "conventional or universal" wipers on my car, until I drove a mile away after giving up and ran into O'Reillys by accident. Thankful for that, though! In and out with zero issues from O'Reillys.
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April 2023 by Cesar A
This was hands down one of the best experiences I have had not only at O’Reilleys, but at any auto parts store. From the knowledge of the employees to the assistance they offered, I could have not chosen a better store for my truck to break down near. I would like to especially shoutout Esteban Muñoz. This employee went beyond the extra mile to help me in an extremely difficult time. You simply couldn’t have asked for a better employee. He sets the standard for the type of employee you would want to work here, because he wasn’t solely focused on making a sale, but rather on ensuring the safety and satisfaction of his customers. There is clearly a great manager behind this team that needs to be acknowledged, because I can tell that this type of drive is fueled by a humble foundation. To describe all the ways he helped would be too much to read, but trust and believe that he left a bright spot on a sour situation. This was more than a transaction, this was an experience, and a great one at that. Thank you again to Esteban and the whole team here, you are truly appreciated.
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March 2023 by Jesse Perez
Had car trouble heading to Houston and stopped in to get parts. It was 8am an I didn’t have all the stuff I needed to make repairs but the Manager and staff let me use what I needed and were very helpful
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March 2023 by Kathy Ware
Great service, willingness to help thank you Brian
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March 2023 by Vanessia Owens
I was pleased with the service. I purchased a battery for my vehicle, and the store clerk was nice enough to install it for me. Thank You!
