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August 2023 by Georgia Baker
Failed to inform me of a recall, previous visit for another recall a part was missed. The parts associate noticed it and had sent me one take care of it.
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June 2023 by Wayne Riley
First and foremost I am pleased and overall happy with my product a 23 F250, I ordered this vehicle and only waited 2 months for delivery. My purchase experience was less than favorable finding I had been charged 2 unsolicited products each 399.00 dollars that were not wanted and completely useless. I was informed that it was Corporate policy and nothing could be done. At that point my option was to not accept delivery of the vehicle or pay the fees. I paid. Oh by the way... when ordering the vehicle I did ask if the price quoted was what I was going to pay, including dealer prep and delivery and was told yes it was. My PMI was very poor, front and rear glass had glue from delivery stickers still on windows. And plastic parts missing that were ordered in and given to me to install the next day. Thank you FORD for a product I anticipate enjoying for years to come, Freestone auto, you have unfortunately lost a current customer's loyalty.
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June 2023 by Laura
I love doing business with Freestone Ford! These guys are professional, they know their stuff, they get you in and out fast and they don't charge you an arm and a leg! I highly recommend their service department.
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June 2023 by Gregg Eddins
Left text and messages about interest in a truck on their website. Had an appt at 8:15 next morning. Got message this a.m. that the advertised truck was wholesale only and would not be available to me. I did tell Keaton "up yours" being kinda irritated about getting cash together to get truck so his nasty rejoinder was to be expected. I know where not to go for a vehicle.
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May 2023 by Sam Pevehouse
April 1st 2022, my experience purchasing a used Jeep Wrangler was great. My sales person Tina was attentive, cordial, and was perfect to work with. At that time I would have rated them at 5 stars. That is now a different story! Fast forward to April 2023, my Jeep is unable to pass inspection due to the windows being tinted too dark. I have not done anything to the windows since my purchase, so it's VERY odd how it could pass inspection at the dealership but not pass a year later in the exact way they sold it to me. I've made MANY attempts (voicemails and contact requests) trying to contact the General Manager Kyle Williams to discuss the issue without any response. I know that it was sold "as is", but they knowingly passed a vehicle in violation. At the very least, they should have removed the tint prior to my purchase to make it legal. The time I've wasted on this issue and money spent to resolve it could have all been avoided. I have since resolved this on my own and filed a formal complaint with the Enforcement Division of Texas DMV. Unfortunately for me, any fines or penalties would go to a state fund. I would have to pursue a sperate civil claim to be compensated. I can only hope the TX DMV will look into this seriously and take action. Buyer Beware!
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April 2023 by Jody Fauley
Bought a vehicle from 180 miles away. Fair pricing from the dealership. Great experience from working with the salesperson on the phone to arriving at dealership, working with finance manager and taking delivery. Great Job.
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April 2023 by Eva Price
Easiest oil change and vehicle check up I’ve ever scheduled. The price was very reasonable. All staff extremely friendly and professional.
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March 2023 by Bill Groce
The staff maintains their professionalism, while also projecting a warm and friendly almost family experience. Like they have known you for years. Great people.
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January 2023 by Kyle Williams
Best buying experience I’ve had in a long time and the prices are phenomenal. Feels like the good old days in the car business!
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January 2023 by fw B
These guys also have the dodge/ram dealer ship as well so I am sure they will find the right vehicle for you
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December 2022 by Jonathan Rantala
Bad business practices including fraud. They will ask for resolution online but not in person. You will bring in a truck to trade in and it will not bring the price down at all. Gave me 20,000 trade in and added 20,000 to the sticker price of the 2019 Toyota Tacoma. They will sell you a truck worth 25,000 and try to sell it to you for 76,435. Please pay attention to your contract. Do not sign anything. Once you sign a contract, they will never let you take your truck back. Even when they are mechanical issues with the truck. I know. I tried to bring the car back the next day. Shady car salesman like Kyle and Greg William and Mike and Cowboy. Victor Quintanilla will help you get a fraudulent loan you can't afford.
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October 2022 by trey parr
Drove 4 hours to pickup a vehicle after being assured the vehicle was ready to go. Go there just to find out that the air conditioner wasnt working. Dealer tried to assure me it was fine and wanted us to sign for the vehicle. I refused to take it and told them to check it out first. Their ac machine was down so I had to wait til monday. Monday no contact was made by the dealer. I reached out and was told they would let me know. Still nothing from dealer on Tuesday. Finally get a response after another email saying they will let me know. Finally get an answer to my email on Wednesday saying the ac has a leak and they are going to sell the vehicle wholesale. I ask if I have an opportunity to buy it at a reduced price and I dont get a response back. I am happy I didnt get pressured into buying a car with an ac problem, but I am disappointed in the lack of communication from this dealer. 4 hours of wasted time and money driving out to this dealership for nothing.
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July 2022 by Linda Linse
I'd give ZERO stars if that were an option! Worst customer service ever! The service "desk" guy was RUDE and very degrading towards women (acted like I was d***** I won't be back!
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July 2022 by John Miramontes
New car sales team is awesome and very professional! I will make the trip down from Dallas anytime to make my next purchase. So much better experience than a big box city dealership!
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May 2022 by Jeffrey Rini
I brought my truck in to get repaired on Monday, and they had it fixed by Tuesday!!
