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August 2024 by Ryan Cramer
Do not waste your time or money here. Sales was great, but service is abysmal. Management is no help, I’ve had the same issues since I bought the vehicle and has yet to be fixed.
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August 2024 by sandy M
Drove two hours to buy car even called a fourth of the way there saying I was running late and they said car still there. I arrive and they said they sold it wholesale and waiting for truck to pick it up as well as several others. Over priced and non-negotiable
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July 2024 by bronz jackson
Truck has been here for 5months and is still not fixed we have to drive to the place just to get any information they will give you a week and when that week comes you don't hear anything from them .started out as a recall on a part
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June 2024 by Dana Lowery
We purchased a used Ford Expedition yesterday and I am telling you, this was BY FAR the best car buying experience we have ever had.
I called to get more information about the vehicle before making the drive and I was connected to our salesman, Keaton. From the very first phone conversation he was very polite, helpful, and straight forward. He was so easy to work with. We were quickly able to reach a very fair agreement with no haggling and none of the typical car sales “games” that get played at a lot of dealerships.
Then we met with Kyle in the finance department and, again, very honest, straight forward and quick. We paid cash, but there were no surprise add-ons or fees as some reviewers have previously stated. Everything was how it was discussed with Keaton.
We will definitely be using Freedom and Keaton in the future. So far we love our new car and it was overall an excellent experience!
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May 2024 by Js G
i had been shopping for three weeks for a challenger , i had gone to a company CM IN AUSTIN i had a car shipped in that looked beautiful in the picks , got there to look at it and it was covered with hail dents ,and was told that this was acceptable by there standards , i saw a car at a honda dealer in leander and after being hounded for three days to show them my finances and to put down a 500 dollar non refundable deposite, i found out they didnt even have the car! ,then i found mike and sammy at fairfield dodge and these guys were wonderful ,they took my trade at a high value and they had the car i wanted and made it simple to purchase , so simple i drove 3 hrs to get it . i can not say enough great things about this dealership . it was worth the drive .when you get tired of the slimy used car salesmen in the city ! definatly drive out and see these good old boys , you will be very happy you did , i know i am
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March 2024 by Aaron King
I just bought a Charger from this dealership and I would highly recommend them. I came from out of town to get the car so I needed to know the price upfront. Sales rep Keaton was very straight forward and easy to work with to understand the out the door price - and the price was really good right off the bat, didn't have to haggle a lot. James, the finance manager, also got a bunch of info from us upfront so we didn't have to spend a long time in the dealership. There were no high pressure sales tactics, no online prices that turn out to be fake because there are $4000 in dealer add-ons you can't remove, and no cars posted online that "just sold but they have another more expensive car" I talked to over a dozen dealerships and only 2 were this easy to work with. The other one didn't have the car we wanted.. so we ended up going all the way to Freedom for for the right car at the right price with sales folks that were easy to work with. Highly recommended!
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March 2024 by Michael Richardson
Great dealership experience, super friendly staff , overall an awesome place!
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March 2024 by breanna harrison
I absolutely love the service department at this dealership. Gavin and Sarah are great with their customers. Service is quick! The techs are great!
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March 2024 by Kyle Williams
Service was fast friendly and efficient!!
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March 2024 by Crystal Hutchins
Bought a new beautiful ram back in August. Very friendly sales. I think his name is Bradley. I like him. They did add $2000 to my price since I paid cash. I should have walked out right then. Then I got pulled over because they didnt put the right paper tag on my truck. Then the right paper tags expired before I had to call and see if my permanent ones were in yet. They were there apparently for almost a month and I never got a phone call. Now January my truck needs repair and can’t be driven. Service will not offer a loaner and I was told “maybe my sales guy can get me one if they choose to”. Oh and that it could be two weeks before I get my truck back. Or I can drive my shaking and unsafe truck another 30 minutes away to a “bigger” dealership.
“Bigger” dealership pushed us off and says call Chrysler and they can help. Chrysler says they won’t do anything either and to file on my auto insurance for a rental.
I will definitely rethink before buying from any of these people again.
Update: An hour later a lady was so happy to call me and let me know she followed up with her GM and they won’t be able to help me since they do not have a loaner program.
Update: I went to a dodge dealership in Corsicana and it was a factory defect that they were able to fix and I’m picking up my truck the next day. I also found out that freedom spelled my name wrong and made it extremely difficult to even find my warranty information so I guess attention to detail is yet another thing they lack.
I definitely will not be returning to this dealership and have already sent someone to the purchase at the new one.
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March 2024 by de Di
Service is really poor. Terrible communication from the service department. I was warned about them. Take your vehicle elsewhere, for service. Extremely slow! Even the GM lies.
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March 2024 by Carla Casey
Great service good people!
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March 2024 by Alma Lopez
I waited about 3 months for my license plates to arrive horrible costumer service ever l will never do business with them again
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October 2023 by Travis Ware
We are the happy owners of a new Ram 3500 longhorn. The truck is as represented online. Keaton was our salesman and he was wonderful. James handled our paperwork and he was fast and efficient. We highly recommend Freestone. It is worth the drive!
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September 2023 by Mr. Evans
Steer clear of this place...poor customer service.
