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December 2024 by Mya Lewis
I plan to stop banking with them!
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December 2024 by oakwood123
called off work to come get a new card (they wanted to charge over the phone) only to get there and the doors are locked with signs that say “temporarily closed” while employees stare at me from inside and laugh
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December 2024 by Jonathen Desrosiers
Would not let me transfer my own money. Said security concerns. They let me withdraw all my money. How does this make since ?
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December 2024 by Harold Washington
Great lady took care of me
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July 2024 by Robert R
Professional and quick every time.
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July 2024 by Lara Chan
Love having a branch close to us!!! I love NFCU
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May 2024 by Destiny Davis
My wife and I are relatively new members having opened an account within the last year. We went into the Euless branch to get questions answered about making changes to our account and refinancing our car loan through them. The representative we worked with who may or may not be the branch manager was extremely rude and condescending. She didn’t greet us, when I asked a question her answer was condescending, her overall demeanor seemed like she was irritated to be helping us, and she walked away in the middle of me asking a question. Ended up leaving within five minutes and have to go to another branch much further from home because of the rude experience. Overall this experience makes me question whether I want to continue doing business with navy federal. *Edit * After reading additional reviews, it seems several members have had a similar experience with the same representative.
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March 2024 by Steve Gavin
I was in the Navy Federal Credit Union yesterday on March 7th 2024 , I was totally appalled and in shock , the way the teller acted and treated me. I’ve never been insulted and treated like that ever. The young milinial said to me what do you want. Then I told her I want to withdraw some money and I want all 100.00 bills, except for the last part I want 6 tens and two twenty dollar bills. She purposely messed it up and gave me all twenties. The hole time she had a huge scowl on her face and a huge chip on her shoulder. I could feel the hatred a mile away. It was quite obvious that she hated and was a hater. It made me feel hated and very uncomfortable. Then I said that’s not what I asked for I want the correct money distribution I asked for , she said nothing , with a huge chip on her shoulder . Then she went to a money dispenser and got the 100 dollar bills I asked for , then she slammed the money down on the counter and gave me a dirty look. I went straight to the branch manager and related to her on how I was treated. She didn’t do anything about it. So this is how X military VETERANS are supposed to be treated ? If it wasn’t for the Veterans they wouldn’t have a job . Iam totally appalled , never felt the hatred like that ever befor.
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January 2024 by Esperanza Mendez
I visited the Euless location after work to withdraw money, & potentially close one of my accounts. The female that helped me was SO Rude, & Unprofessional! She seemed bothered when I asked her to explain what forms she was asking of me. Then, she told me she would close one of my accounts. I quote, “You can go, you don’t gotta be here for that.” I seriously had to question what bank I walked into!!! I found out today, she did NOT close my account like I asked of her. That’s all I needed to realize this was NO longer a bank to deal with. This is by FAR the worst Navy Federal location! I usually deal with the Arlington branch, never had issues there. I don’t know who is doing the hiring in Euless. But, corporate needs to intervene!!! I’ve been with Navy Federal for years! Today, I moved my accounts to another bank.
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January 2024 by Sue A
Very nice people working there but ... there is no privacy ... everyone in the lobby gets to hear why u r there, ur name,, ur phone number and the amount of your deposits/withdrawals. I do not feel safe with strangers having that info. nor walking out of there with people knowing how much cash I just withdrew.
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January 2024 by Can Lasha
When I say Ariel has the worst attitude ever. Everytime I come here she has an issue. Why on earth would you guys have her represent your brand? She doesn’t like her job. And it shows. I’m highly disappointed and I will most likely take my business elsewhere.
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December 2023 by Alexander Kunz
Had to downgrade my rating because of how difficult Navy Federal makes wire transfers. It is very interesting how closely they want to control my money. A typical wire transfer from any other bank is a 5 minute phone call. With Navy Federal is a 35 to 40 minute process which requires you to visit in person, two forms of ID and approval from two employees. Needless to say we ended up switching to a more modern banking system that’s makes it easy to do business for those that consistently make large purchase’s! I don’t want anyone managing my money that makes it difficult for me to access MY money!
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December 2023 by Candii Rainey
When I say Ariel has the worst attitude ever. Everytime I come here she has an issue. Why on earth would you guys have her represent your brand? She doesn’t like her job. And it shows. I’m highly disappointed and I will most likely take my business elsewhere.
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December 2023 by Kevin Basler
Great service! Treat people the way you want to be treated.
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December 2023 by Troy Johnson
Small, but extremely friendly branch bank. The ATM outside actually works, and everyone there was honestly interested in making sure I was taken care of. It is a longer drive for me, but I absolutely prefer this location to other Nevy Federal Credit Union locations.
