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January 2024 by Manuel Villa jr
Worst napa ever it took the store manager christina like 20 minutes to help me out I was the only customer there, I was completely ignored. Rude and unprofessional management you might want to invest in someone that has customer skills. Never going back
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November 2023 by Gorton Baldwin
Perfect as always ?there only been 2 times in the past 20 plus years. That Napa didn't have the parts. That was do both cars were so new. It was a dealer only parts. Other that every Napa I have been has always been helpful. Thanks Napa keep up the good work.
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September 2023 by Brenda C. Harris
First time in this store and as an elderly lady I have to depend on the information given and I had the opportunity to speak with Chad and he was so very helpful. He helped me with my purchase and I left with all the confidence that this will be my store of choice for the future.
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September 2023 by Robert Brown Jr. (Raiderscreed)
Tell you on the app they have a.product and go all the way there and didn't have it or were trying to get me to buy more than I needed.I left with nothing for the extra distance out of the way.
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September 2023 by Jeremy Osbourn-henry
Guy behind counter bald . Dim look. Went in needed plastic cabin fan for Suzuki. He ordered it from warehouse. We talked about the sticker shock for plastic fan cage. He orders it cus we need it today. We come back after they call and say they have it. They ordered the motor not the cage then claim we screwed up not them . What dirty business practices
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September 2023 by Foster Davis
Got the right Thermostat , gasket, and coolant right for my 84 Elcamino the first time and didn't let me forget the new clamps.
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August 2023 by Patty Tucker
Knowledgeable and helpful people!
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July 2023 by Jonathan Spelmon
Got in and got out
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July 2023 by Ahmed Marouf
Great service.
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July 2023 by Anthony “B.” Tran
Very helpful staff
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July 2023 by Adrian H. Guzman Melendez
Good services
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July 2023 by Magdalena Franco
Excellent atention
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July 2023 by Billv
Helpful and professional
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May 2023 by Konchiz Ramirez
There’s still good people in this world we had originally bought two batteries for my husband truck in Oklahoma he works everywhere around the United States so he drives all the time his batteries were going bad and they’re still covered under warranty. We didn’t have the receipt so I called the original place where I purchased it and they were nice enough to email me a receipt he drove to a place that they didn’t have the batteries and they send them somewhere else. I called Robert at this location and he was nice enough to let me know that they do have the batteries in stock, and he would be expecting my husband with the batteries, just a little things that make someone’s life easier thank you Robert. ??
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April 2023 by Aman Shaikh
First time in a NAPA store. I needed a specific item I saw they have online, otherwise I’ve always gone to O’Reilly’s or Autozone - both of which I’ve always had great service. One time my truck broke down in the middle of nowhere and three O’Reilly’s employees got me the alternator I needed and each called people they know to come install it. AN ALTERNATOR was installed right away in middle of nowhere Texas in 120 degrees and I was on my way. Will never forget them. Or Autozone’s friendly service time and time again. Always extremely knowledgeable about products and helpful there. Also go the whole nine yards and install items, or at least help you figure out how to do it yourself or find the right product for you to take to a shop.Now, NAPA, here’s my experience. I walk in 25 min before closing and the one guy working is ready to leave already. He’s on his phone, doesn’t acknowledge me or anything. I have to get his attention and he’s still looking at his phone sitting down. I have to force the guy to type in his computer my vehicle info to look up a part, and he still doesn’t type, and instead says to go buy it online. Im like ya it’s online but I’m here now, I need it now. I want to use my AAA discount. He’s like no, I don’t do that, go online - so rude, acting like I’m really bothering him at the time. Alright, so I guess NAPA isn’t a store to visit. OR, this man should be fired because he really is a bad face to the company. Will not return to any NAPA Auto Parts tbh, or go on their website. Watch who you support, my friends.I just saw their other reviews and many people have complained about the same situation. Guy sitting on a stool on his phone. And all the owner replies is “give me a call give me a shout at my number” and continues on his day? Review posted 6 months ago saying the same thing? Guy is still sitting on his phone? All this time? Getting paid? Terrible ownership. Close this store and leave the space for the hard working business owners that actually care to provide positivity and value to their community. Euless could use something better in that location.
