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February 2024 by Doug S.
Had a coupon for 15% off over 100.00. Cool ! I was never asked if I needed help so I asked a girl at the register about a hat size. Told me I don't know I'll have to ask the other lady there. The other lady ( manager I guess) never acknowledged me, no I'll be with you in a minute. Nothing ! I waited longer than I should have only because of the coupon. After ten minutes I left. I won't be back. This was my first and last dealing with Boot Barn. Nice store but HORRIBLE customer service.
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January 2024 by kendrik hanisko
They were helpful and knowledgeable about boots
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December 2023 by Lynn Hough
I Love your commercial with Luke Grimes. I stop what I'm doing ,to see him. Good looking Cowboy!
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December 2023 by Isamar Vergara
Horrible customer service !! Rude !! Definitely not going back !!
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August 2023 by Rick N
Folks here are always nice and helpful. Lots of variety of merchandise. Usually have a sale that's worth it.Again... Great service and good selection if shirts! Thanks Hailey!
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July 2023 by Robert Bruce
No big and tall selection. Asked the lady at the front desk if yall sold big and tall and was told no. I put my boots and wranglers back on the shelf. Now I'm on my way to the competition.
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June 2023 by Neil McGonigle
What a spot! I was in Dallas for a week and wanted to pick up some authentic western wear. This was the place to go for boots and hats and jeans and shirts and more. Friendly staff. Huge selection. Reasonable prices. If you're from out of town and want some genuine Western gear (not tourist gear) then this is the place you need to go. The next day a bunch of old dolls from Philly stopped me at Buc-ee's to take a photo with me. They had mistaken an Irish guy for a genuine Texan cowboy. Dreams do come true. ????
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June 2023 by Katrina Castilla
Great store to shop for anything! It’s so organized and set up so that you can go right to what you need. Cavendars is always a mess and there’s no rhyme or reason to the way the store is set up! Boot Barn has great prices and the best stuff on clearance, not junk! Love this store!
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April 2023 by Byron Byron
3 or 4 associate, all gathered on their butts chit chatting. Store was slow. Nobody can be bothered to offer help finding a pair I was looking for. Sad thing is I've had terrible customer service at the Boot Barn in Frisco too. Boot Barn is just a lousy shopping experience. What happened to customer service? That's ok. Shepler's seems to like revenue better and had no trouble taking my money.
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February 2023 by Bruce Tadlock
Great staff, great selection. They truly took care of me from me entering the store until I got checked out with my purchase.
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January 2023 by DR V
This is such a cool place with a lot of selections of name brands of boots and Western wear! Would highly recommend!???
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January 2023 by Heather W.
Customer service is horrible. Not a single sales associate on the floor and when you try to get someone's attention they ignore you. I understand being busy but a "I'll be with you in a few minutes" is better than looking someone in the eye and then turning around. Do better.
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January 2023 by Elva Ceccenas
I am a costumer for life at this boot barn the costumer service here from a young lady named Celeste was over the top exceptional. Very kind and caring and helped me get my husband his boots for his Christmas gift. I recommend this location also very clean and organized the whole team is amazing!!
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January 2023 by tracy morton
They don't have anyone to help with the boot sizing. If it's your first pair, you would think someone would be available to help size and ask questions. I left.
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January 2023 by John Pyatt
Lots a friendly helpful folks working there, found lots of quality clothes and boots. Spent more than I wanted only because we found things we didn't know we needed!
