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“My only negative is so much is crammed into the store, but the staff l engaged with at the Dollar General on Franklin in Waco went OUT OF THEIR WAY to help me find what l came into the store to buy...even to the point of finding a cart for me to carry what l bought. Their attitudes were more than helpful, pleasent and courteous.I had no idea this was Dollar General...or at least at this location bc l had been to another location where l got the feeling l was almost an imposition. Here, they try harder...just as Avis car rental said they did years ago. I didn't feel like 'just' a customer!”
“I come in this Dollar General almost everyday for something. The staff is so friendly. Especially Ashley! She is always helpful when im looking for something. If they don't have it she helps me find something close to it!”
“I'm giving the store itself 5 stars but 3 star for one of their employees is rude. My cart was full, I was rudely told I was not allowed to take the cart out to my car.”
“Awesome clerks and superb selection of items. A different kind of store similar to a small mom and pop convenience store with a small selection of fresh produce and frozen/refrigerated items as well.”
“Great I like the location in west, Texas.. I didn't know family dollar and dollar tree are in same company know.. wounder in the end witch name there going too keep.. like sprint and T-Mobile coming together I miss sprint was my first contract phone now I'm on T-Mobile”
“All the staff are quick friendly and efficient. Good prices and merchandise. Hopefully Corporate will change the dynamics of your doors as My grandmother hurt her hand exiting the store as she had to push a heavy door with her cane and bag in her hand. She is not of the strength and stature to do both at the same time. Motion sensor Auto entry would be nice for the high volume of customers this store and it's lovely cashier's support. But the exit door needs airport sliding action, as a sweeping motion inward or outwardly would cause potential harm to small children and pedestrian traffic to anyone approaching from the left side of the walkway. Just my 2 cents as your store continues to be productive and successful.”
“First visit since the most recent remodeling. Outside cart returns were much needed. More of a grocery store like feel, which is a plus. Makes finding what you're looking for better and checkout has improved as well. The self-checkout register only accepts card only, but subject to change at a later update. Overall, I'll continue to return. Keep up the good customer service. Thank you.”
“The new store manager Haylee is just the sweetest & kindest young lady. She has turned that store in Lacy Lakeview around!!! She & her staff have stopped the shoplifters!!!!It's about time that Dollar General started taking back!!! The store is in a "drug-infested" area of Lacy Lakeview.Way to go Haylee & all of your staff!!! ?”
“Ashly your customer service is always soo exceptional and contagious. Your doing a fantastic job maintaining the store and customer flow. Keep up the great work!”
“My favorite place to pick up last minute needs for the house. Everyone here is very friendly and greeted as you walk in. Highly recommend this store and this location”
“There is one girl up there she makes my experience so wonderful the moment I walk through those doors Mrs raven at the the dg on la salle always seems to greet customers and has great customer service thank you raven keep up the great work .”
“It's fairly inexpensive yet very convenient. They always have lots of good deals on common foods and snacks as well as seasonal treats and items for all your holiday needs.”
“The store was real clean every time I go in there the stores clean not, never really busy. Employees could at least pretend to like to drop a little bit though. Never had a problem otherwise”
“Busy; cashier welcoming & efficient. Also she did not talk about family, self woes, and negativity, like one of the store personnel. Such a nice change from the grumpiness often displayed by management.”
“One time, I went to this Family Dollar and there were two men threatening to shoot two other men with a gun right outside. The cops were called and the men fled. But to be fair, this Family Dollar does have everything anyone will need and for good deals.”
9AM - 10PM
718 N New Rd, Waco
Dollar Stores
“They always have something that catches my eye, I love finding stuff to add to my collections, Tony always makes me laugh everytime I come in, thought I'd show him some love.”
8AM - 10PM
508 Oak St, West
Dollar Stores
“It's a good little store, but sometimes the employees talk way to slow and long when others may be in a hurry. They did get one lady back who is nice and fast and a young guy who works there is great! Speedy service is a plus, keeping the long stories about other things for after working hours is great too! :)”
“When my car broke down in the parking lot manager Tonya helped me out she has the store looking good again my first time in 5 years I've been in the store previous management let the store go now it's stocked and clean”
“The gentlemen helping us today had the best attitude. friendly and efficient. i don't know how name but i appreciate meeting good people. older gentleman with black glasses. thank you!!”
8AM - 10PM
3621 N 19th St, Waco
Dollar Stores
“So awesome! Went in looking for an item, turns out they didn’t have it BUT the manager called someone to order some for me! Can’t find customer service like that anymore! Super awesome!”
“Can I please get a number for the person that manages this store? There was an incident with two women customers yelling and threating the manager I believe is name is Jose. At 3:03pm. I just want you to be aware the manager was very professional the whole time.”
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“They changed everything around in the store and I'm handicapped and it makes it very difficult to have to walk around and look for things! Also they have two or three registers and they only ever have one open in the lines are too long! I hate going to the Dollar Store. I must apologize to the Dollar General in Elm Mott. I thought I was reviewing the Dollar General in Lacy Lakeview on 77 and Craven. That store is a complete and total mess! So when you read this just realized I made a mistake in the locations of the stores and I hope this clear things up”