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September 2023 by rogelio “chunk” alvarez
I am forced to use them through life fitness but to be quite honest I am a tech myself and know much more than their “techs” I only call in service orders when I’m either too busy or it’s something out of my knowledge I reached out to life fitness on a simple replacement on a flywheel for a bike their “tech” came in and completely destroyed the ICG bike and took apart the entire bike and left it like that I ended up fixing it myself which costed a whole day and 3 weeks of waiting for parts i also reached out to life fitness on an out of warranty unit that I couldn’t figure out they sent the same “tech” back in April who looked at the unit and left that was back in April I mentioned this to life fitness earlier this week where they stated the the company would be in contact with me within 24 hours they have yet to call me and quite honestly I’ll just take care of the unit myself . They used to be really reliable and trustworthy when their old technician Julio was with them but ever since they parted ways this company is just out to overcharge and not fix the issues also there manager that’s in charge of the service calls is very passive aggressive and rude ….stay away from them your better off trying to figure out the issues yourself
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September 2023 by Kevin Nearents
A "technician" came to my house to troubleshoot my studio cycle, didn't use any tools, just turned it on and off and assumed what part should be replaced without proper testing and diagnosis. It was the wrong part. He then came back and assumed it was a different part without testing or diagnosis. They are not technicians, just guesstimaters at best. Ended up spending a bunch of money on a part I didn't need.
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August 2023 by Danica Kacho
Replaced the walking belt on my Nordic track treadmill, better than when it was brand new 5 years ago. Technicians were quick, curtious, knowledgeable and professional
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June 2023 by T Marabe
Did a quick repair on my treadmill ??
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March 2023 by Ines Arizona
This company rescheduled me 5 times, when they finally came to my house they never ordered the part. Either ignorant or passive aggressive. I do not recommend.
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November 2022 by G GNich
Problem: Resistance stuck on basic recumbent bike.Service rep said it needed a resistance motor. He didn't use a meter or remove wheel covers to test the motor and spent approx. 10 min. sitting on floor by bike filling out a form. Charged $140 and said we would get an estimate via email. $400 is what we received. I researched that the OEM motor is $95, $45 on Amazon. Highway robbery.
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October 2022 by MeowMixxTV
Repaired my treadmill quickly and had it working that day.
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October 2022 by Javier Hernandez
Great place, very profesional, personel will help you ASAP
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October 2022 by Julio Cesar Chavez
Very good service on my treadmills
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March 2020 by Anthony Faricellia
Found a great used tricep utility bench here for a great price. I was helped by Gloria Guillen. It was a hard find and couldn’t believe they actually had it! Thank you!
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May 2018 by David Anthony
Called for information, guy said they were too busy. I asked to write down a call back number. The guy said he didn't have pen and hung up on me. Planet fitness is cheaper and have manners. Don't go to Westside Fitness
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January 2015 by Samantha Guerra
Love this gym!
