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January 2024 by homer j
This bank is a joke they have all these lanes at drive thru only 2 opened. And they have very little parking. Inside is the same long waiting this is every day at this Lee Trevino location. Sorry but it's very bad here.??????????
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October 2023 by H J
They take forever at the motorbank looks like is only one teller works there.
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September 2023 by Jorge D.
Helpful information. Sometimes things go wrong, but they’re improving
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September 2023 by Gina K I.
This bank has got to be the worst bank in all of El Paso. I went through the drive-through to cash a check that I received. The lady in the drive-through told me she would not cash my check because I was not a member of this bank and I needed to go inside. After being inside for over 30 minutes waiting for the cashier (Sabrina Levack) to cash my check, she came back out to tell me that they will not cash the check, even though it is written from an account from Wells Fargo. So I then went across the street to Chase Bank where I do business and they probably cash the check with no problems at all. Avoid this terrible bank!!
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September 2023 by Thomas Purinton
Overall wells Fargo is horrible. This branch is understaffed and the ones that do work there don't seems to know what that are doing.
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August 2023 by ELIZABETH GONZALEZ
Horrible customer service, it's very disorganized. People are cutting in front of each other. The wait line is over an hour. Most of the representatives don't know what they're doing. From the looks of it and reading the reviews nobody really cares and no one's really doing anything about the service. They're definitely seems to be a common theme. Bad customer service, long lines and no one really knows what they're doing.
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July 2023 by betterdaystoday
Went to this location about a week ago and was turned away cause I didn't have an appt. Wasn't offered a wait time or nothing. Make an appt for other branch on george dieter for today. Still not seen. Wells Fargo bad for business
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May 2023 by Tracie Purinton
Wells Fargo representative from this location says they done have our business paperwork and want us to bring it in. We have had a business account with Wells Fargo for over 6 years – how do you now say you do not have our paperwork. The fees on our checking account have become very high, we have to pay a fee to deposit cash. Have used Wells Fargo for 20 years but think it is now time to move one. American Express offers a 0-fee checking.
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May 2023 by MIGUEL ANGEL GONZALEZ
Don't come here unless you want to spend an hour in line.
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April 2023 by KDB Rodriguez
Outstanding customer service. We were promptly seen, fixed address issues, got the last three statements, and ordered new checks. The bank teller was patient, helpful, and very understanding.
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March 2023 by Daniel Renteria
Went in tried to open up an account and EVERY single banker did not want to help. They just sent me home they are too busy for walk INS..... F that
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January 2023 by Monse V.
I have been in line on a Saturday - go here at 9am. Two people up front - no ID - can verify and holding up everyone. Why go to a bank if you don't bank there? And it seems that no one takes charge. Where is the Manager for the weekends at the end of month? It really does seem everyone is and has settled for not being smart enough to think through the process or be proactive. Smh. Bad Business
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January 2023 by Elisa J.
There was only one teller, the line was long, no manager in sight.
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September 2022 by Jazz Forever
Bad service. Don't come to this place. They only have one person attending the cash register and the delay is 1 hour for any transaction to be made
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July 2022 by Leo Torres
Today I went to make my a deposit and Diana is the person that helped me. I did my deposit in the drive thru and I usually get a greeting and a thank you at the end but today I sent the cylinder and got it back and not even a word was said to me. I don’t know if Diana was in a bad mood in which if that is the case it is not my problem. I make deposits at that bank every day and I don’t expect a lot but a hi and a bye would be nice. Terrible service by Diana