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March 2024 by Josue O
Phone never transfers you to am agent, 5 attempts, 5 dropped calls, better go yell at them in person
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December 2023 by ibris aguilar
They delivered my package to the wrong address and are “trying” to retrieve it back. I have not heard any updates from them and it is impossible to speak to someone via email or online. It is also hard to open a service request because you can only do it on a computer.
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November 2023 by Jesse Adame sr
People to quiet not to friendly
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October 2023 by Giovanni Gutierrez
incompetent Manager
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August 2023 by Isaac Ruiz
Phone care is trash
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July 2023 by Larry Primera
Cant find a way to talk to someone about issues with lock and key that needs to be fixed and not bieng able to get my package because of them not doing proper maintenance on boxes. Very disappointed.
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March 2023 by Javier Salas
Post office has always been great in resolving my issues and personnel is the most helpful I have encountered until this day. Thank you all for your hard work and dedication.
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February 2023 by Gloria Ruiz
The old man is so rude needs to retire ASAP
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October 2022 by Dee Lara
Older, tall man is rude!! I went to talk to the young girl next to him who was extremely sweet and helped me, but as i was standing with her, people where coming in and went to his side and if they spoke spanish he would yell “HUH” or “WHAT” he’s just flat out RUDE!
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September 2022 by Rose Rodriguez
This is the worst post office ever, management is horrible, they never handle any issues, they don’t resolve list packages, our mail man is always screwing up. He either steals the packages or delivers them somewhere else. I’ve complained about this so many times and they don’t care and don’t do anything about it. If you for a claim with usps customer service this post office doesn’t ever call you back or give you a solution, there never answer their phones. All my packages have shown delivered but none have been. I’ve lost tons of money on items I’ve never received because of this post office and mail man. I’m not sure what else i can do or how they can get away with doing this. Also our mail boxes are the boxes that need keys to access your mail so there is no way anyone other than the mail man stole my packages.
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August 2022 by Rosa Leon
A postal employee came out to the lobby and asked if anyone needed help and I explained that I was having trouble using one of their shipping boxes and he graciously folded the box taped it for me and I thought that was so nice of him. Thank you so much..
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March 2022 by Karrie Cardenas
Recently moved right up the street still in 79907 zip code. I have informed Delivery so I pretty much know what mail to expect. This particular morning I saw I had numerous pieces of mail from Disability and the IRS. I went to the mail that evening…..nothing. I waited three days and went to the post office to see if they had it or could check to see if it was left behind. The lady behind the counter who is very sweet said she would call the supervisor. The supervisor comes out looking like she can’t be bothered attitude from her whole face. Rolling eyes and everything. She tells me I have to wait 7 full business days before I can report my mail was missing. So I did Online in the seven days. Then I waited 2 WEEKS. I was going to get a money order so I said let me ask about my mail same sweet lady took care of my money order and called the same supervisor she basically said if it’s lost it’s lost YOUR going to have to call the places and tell them to resend a replacement letter. I was like “what” she said it was out of their hands. I said it’s not junk mail omits from Social Security and the I RS she just shrugged and said “ sorry” ??♀️. She is the most unprofessional staff member at that post office NO KIND OF CUSTOMER SERVICE. I wish I knew her name so I could specifically call her out.
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January 2022 by Pablo
Almost sure they stole My $400 worth package, they never call You back or try to resolve the issue.They need to do poligraph test to all the mail workers there.
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January 2022 by Chrstina Brooks
The El Paso post office at 79907 has very rude, and careless staff. Their mailcarrier lost my packages. ..
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July 2021 by Liz Jai Acosta
Had a package on it's way for almost a month now, still saying it's in "Transit" when I'm pretty sure it got lost somewhere along the way. Had the vender send me another package and this was one was said to be "delivered" on Saturday but there was nothing in my mailbox that day or yesterday. This is completely discouraging since I have other things coming in through USPS.
