-
August 2024 by BILL
Very patient and personable staff. Helpful and understanding.
-
August 2024 by Andrea Reyes
Best post office in el paso! I've been to at least 4 in the city and everyone is always so passive aggressive. Has made going to the post office a dreadful experience. But here they apologized for the wait (the line was moving fast) and they didn't make me feel stupid. 10/10 experience.
-
June 2024 by Gabriela Rodriguez
All automated service and boy why is Monday a day where I don't receive mail with
-
May 2024 by T u S o K a
Bad service. Go to UPS instead
-
March 2024 by teresa Villagranaflores
They sent me a box of Borges TX and they said it would arrive in 10 days and it's been a month and it still hasn't arrived.
-
March 2024 by Taui Jaymin
Make sure you get 3 parcel locker keys. Called them today at 9:04am and the employee stated we get 1 key. Yet, on the USPS site it states we are suppose to receive 3 keys. I called OIG and the manager at different locations and the manager stated we should have 3 at the Hercules location. This location has horrible service and I feel bad if they deliver at your location. Very unprofessional and rude. Any problems REPORT THEM TO (USPS OIG FOR MISCONDUCT.) Don't let them bully you around because your mail has personal information and it might turn to identity fraud.
-
January 2024 by Carla Saavedra
I sent a letter and they returned it, I don't know what the problem was, they just returned it meaningless.Very bad service, they stained my letter without meaning.
-
January 2024 by Maria Limon
I’ve NEVER had an issue with packages shipped through the postal service. And the staff are efficient and will sometimes even laugh at my corny jokes. USPS for life! I won’t use any other shipping company.
-
December 2023 by Erin Wallace
Super nice and polite service
-
December 2023 by karen nash
Once I finished dealing with the traffic jam of recordings directing me through the departments of "not my job", I got a human. Not local and not familiar with area, they did send an email via Internet to this location. 5 stars to local post office for reaching out by phone within 10 minutes.
-
December 2023 by Jacob Lange
Just moved here. I have had three packages ordered on Amazon that were shipped through USPS. I only received ONE. Another was “delivered” but is nowhere to be found. The last was just completely lost. It made its way all the way to El Paso and was lost the day it was supposed to be delivered. After waiting a couple days, they completely eliminated the tracking number so I can’t even see where it was. Absolutely horrible.
-
October 2023 by Danny A
I have had good experiences and bad ones here. Most of the time; it is the front desk employees being short, rude, and impatient. But this time was a very good experience. Rather than come and get a signature for a letter that I was expecting, my mailman just left a note in my box telling me to come pick it up, because he was either in a rush or too lazy to get out of the truck. So I went down to this location, and there was an employee who was genuinely happy to help. Had a smile and a good disposition, too! Maybe there is hope?
-
October 2023 by Travis Rice
Always great service here!
-
September 2023 by Dana Coulter
Easy to Find, Clean and Friendly Staff!
-
September 2023 by Eyekay Gutierrez
The mailman that is running the route for the Patriot apartments is a complete incompetent. So many residents here get their packages sent back because he’s LAZY and can’t read apartment numbers. 5 residents with the same issue within the same month is a huge problem.
