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August 2024 by Stephanie Williams
They wouldn't package my items for free even though ups has a contract with asurion allowing customers to have free packaging. I requested a manager but they said one isn't there and when asked to contact the manager they said they can but that's if they answer. I asked them are they not a part of the UPS franchise and she said they are but they make their own rules and get to pick and choose what they want. So I asked them again and the employee said no that they aren't a part of the franchise lol. Said I said yall just operate under the UPS name and she said yes. Smh ok. I'll just go to another location where it is ran by a manager and not by employees who don't know if they are or aren't a part of a franchise.
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July 2024 by Maria Toquinto
I sent a package. Service was good. The package was a bit too heavy for me and one of the male staff members helped me get it in the office. Only reason why I gave a 4 star is because even though I gave my last name 2x to the cashier girl and spelled it out, they still misspelled it.
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April 2024 by farid nazari14
Brought my stuff and they packed and shipped. Easy in and out. Helpful personnels.
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March 2024 by Danny Graham
The so called 2 day expedited delivery takes more than 48 hours. They also don't give a specific timeframe; just says by "end of day". Their definition of end of day can be as late as 7 pm. It's currently 5:05 pm & I still haven't gotten my parcel. Definitely will not purchase expedited delivery again as it's not even worth the $13.50 fee. Lastly, there's no answer when I called them to inquire on the status of my parcel. It just has a recording that goes straight to voice-mail. UPS is an unacceptable POS!!!
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February 2024 by Karrie Cardenas
Lost another package. The lady supposedly helped me was actually laughing because she did not want to look for my package. If I was legally able to I wish I could have slapped her that’s how condescending she was. I hope she reads this!! There two guys that worked there before and they were awesome all these new people they have need to go especially the older lady. I wish I knew her name I’m going to learn it. Had to open a claim. It’s one thing to loose a persons package but to deal with a lady who laughed in my face is another. When I know my package says being shipped by UPS I cringe!! Cause I already know what I could be in for!!*Lilly is rude!!! The guys that work here are so pleasant but Lilly and most of the females are so unpleasant. They need some customerskills training. ESPECIALLY Lilly!!
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January 2024 by Elias Sifuentes
Helpeeeeeeeeee
On Wednesday the 13th they sent me 2 boxes. According to Friday the 15th I would receive them
With this day it is the fourth day and they just don't deliver to me.
Maybe the shipment comes in turtle ? ?
I speak to find out about the shipping and they only tell me that today it is delivered from 9am to 9pm, that's what they say, but they don't deliver anything.
How inept, how irresponsible ?.
I went to the UPS office in Zaragoza and they still have the luxury of bothering people?
Terrible service ?
I'm going to sue them
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January 2024 by Rose M
Since these new owners took over, it is definitely not at all like the other people who ran the store.The guy in charge there, the first time I went in there (which was around August), and turned in my brand new Spectrum Routers, he only shipped back one instead of 2; I found out because he gave me a receipt showing only one return and later Spectrum claimed that they only received one.Today I went there to make 3 simple 8.5 × 11 copies. They told me I couldn't use the machine to make them myself. That I had to let them make them for meAfter several attempts of the girl to turn out the 3 copies, 1 larger, but I had told her to cut it at the 8.5 × 11 limit - line, they still wanted to charge me almost 2 dollars.After I insisted that they should charge me no more than the 75¢ since that's what it would have costed me if they had let me use the copy machine myself, then they still managed to charge me tax on the .75¢. I asked "why" if the machine would have only charged me the 25¢ per copy (3); and no tax; the main guy said, "We ALWAYS charge tax on copies".I said, "You mean when people were allowed to use the copy machine, you still charged them tax on each quarter they spent making the copy"? He did affirm that.[Personally, I think this guy is not letting people use the machine so that he can copy them himself and be able to charge a tax which he probably does not turn report.]Also, I hope he hasn't been stealing too many routers which get turned in thereI could be wrong, and I apologize if I am but...sometimes you just have that 'gut' feeling.
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December 2023 by LyZiAh
Awesome customer service, super recommend this UPS store.
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December 2023 by Nidia Esparza
I definitely do not recommend it… terrible service. ?
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December 2023 by Isabel Salgado
If I could give zero stars I would! I wanted a package sent to me so obviously a new outgoing package would have to have been made. They told my sister that she would need to print out the label herself. Uh no! I’ve worked for an ups store and when you create a new outgoing package, the label prints out along with it. These people just didn’t want to do their job. Get a new one if that’s the case
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December 2023 by Anallys Lira
Very convenient, good service! I’ve sent out packages through here a couple times, my experience was well!
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October 2023 by TEXAN PRO DRIVING SCHOOL
Bernadette the best associate I met today , she deserves 10 stars , I wish here best .
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September 2023 by Louita Potgieter
Box destroyed
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September 2023 by Frank Diego
Rude customer service.
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September 2023 by ruben rivera
Cant deliver express packages. Already 2 days late
