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November 2023 by Cristina Quinones
Very very unreliable. For the longest time, the fence/security system to get in was broken. So they had the side fence with zero security system in place letting whoever in. I have had a horrible experience the entire time I’ve had this rental, today I went to go retrieve some thing from my storage unit and they had me locked out. I am about three days late on a payment for my storage unit and they already charged a late fee and locked me out of my belongings. Even if I make a payment; they won’t unlock anything until the next business day. They are also super inflexible, I was locked out once because they made a mistake and meant to lock someone else out- and they kept saying I was late on a payment but I wasn’t; I’m usually ahead by a month and that month I had paid ahead- they finally looked into it after 3 days and apologized and unlocked my unit.During the time they had ZERO security I was told I couldn’t have two locks on my unit- which sucked because anyone could come in and get into the temperature controlled area without a code or card key. I can’t wait to move my things from here! They’re terrible and the new management is terrible. Anywhere but here! The decent places are always rented out
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October 2023 by Joseph Vega
Excellent service and great staff love the storage .
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August 2023 by Max Taylor
Very friendly and helpful staff
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June 2023 by Megan Garner
The steep grade to get in will damage your vehicle, there is not room to maneuver vehicles within the gates. One of the 2 gates was broken, making the lot virtually inaccessible. It’s a nightmare.Look elsewhere. We were lucky to find another location that fit our needs since this one was so terrible. (I have no experience with staff at this location since we opted to relocate upon seeing the location in person).
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June 2023 by Leisa Holley
We had a good experience here today and the person was very kind
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March 2023 by Cherry Backus
The representative who helped me was extremely helpful, I wish I could remember his name to get him the proper recognition from his supervisors
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December 2022 by JohnWesley Smith
Outstanding service. Very helpful and attentive. Best service I've received since being in El Paso. Highly recommend
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October 2022 by Gabe F
Horrible customer service, Mireya is extremely rude and irrational
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September 2022 by Juan H.
I tried to rent a truck but every time i called it went to the 1-800 number and when asked to speak to the manager no one would get back to me
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September 2022 by K.V
Reserved a large storage room online because it was first month free. Got to the storage and had to pay for the month. Allegedly they don’t offer that promotion.
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August 2022 by Che'le Williams
Professional, friendly staff. Very accommodating!
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August 2022 by Terri Nowell
Great people to rent from. Friendly and clean.
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April 2022 by Letty Hernandez
Great place for getting anything for moving.prices are affordable.the most nicest people with great customer skills.easy,fast,convenient?
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March 2022 by Seydou Coulibaly
A little bit expensive than the other storages in El Paso but have a wonderful climate control storages
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December 2021 by Herman tin tan Valdez
Very clean... And affordable prices...
