Trek El Paso offers excellent customer service and quality work for all cycling needs. Many reviews highlight the quick and efficient service, with repairs completed ahead of schedule and done to a high standard. The staff, particularly noted for their patience and helpfulness, take the time to answer questions and provide clear explanations without rushing. Customers appreciate the wide variety of products available in the well-stocked store, which includes options even for less expensive bikes. Newcomers to the area have found valuable local cycling knowledge and honest service, such as notifying customers when unnecessary repairs could be avoided. Overall, Trek El Paso is highly recommended for anyone needing bicycle assistance or looking to purchase a new bike.
Our customer service rep was very helpful and created an overall positive experience.
May 2024
Took a wheel to have a spoke replaced and to be trued. Service was quick -- ahead of schedule and the quality of the work was very good. Tech was very helpful with some other questions I had.
May 2024
Great customer service. Joe was very helpful and knowledgeable getting my scooter going.
