-
November 2022 by Amos S.
I mean, this will be one of my shorter reviews. There's not much to say about Home Depot that will shock of awe anyone; we all know what it is. A place for the Gardner, contractor or even person that just dreams of some DYI projects around the house that you may not ever even start. But if you did start it, Home Depot is where that journey would begin. I was recently here a few times grabbing heavy duty extension cords and power strips so that we can re do our power distribution system for our racing team. After a few years of racing and traveling, our current cables and outlets used in conjunction with our generator were all beat up. It was time for some new stuff. And I was glad to help out the team by acquiring it all. It helps too that I'm the only one that gets military discounts, and Home Depot offers military discount, so it's a win win. I could help out the team, and do so cheaper than if they went to do it alone. Anyways, go get everything you need for that new project, or just go wander the isles and get lost in day dreams of what could be done. Well stocked shelves. Friendly and knowledgeable staff. Decent hours of operation. Military discounts.
-
September 2022 by M4D's F.
Had a really bad experience with this store in specific. Management here is some of the worst, they do not know how to treat people. Wouldn't recommend to shop or work here, go to Lowes or Ace Hardware instead.
-
April 2022 by jessie a.
Today was the last straw. What is it with the workers that you can never find them? Is their a secret door where they chill at? I don't know but tried going during my lunch hour to get some sealer and paint and I might as well have been looking for gold inside a McDonald's bag. I waited for over 20 minutes to get help and the only sales associate was on a lift truck moving stuff around. Besides never being able to find help, their stock is poor to say the least. What a waste of lunch hour. Unless you know what you need and where it's at this is a lost cause. Worst customer service. Only gave it 2 stars cause its closest to my house and have a big plant/flower selection.
-
March 2022 by Sam U.
I was ready to give up on a project and an employee by the name of Oscar helped me figure it out. He went above and beyond and didn't stop until we found the right parts. Great customer service. Excellent attention to detail and made me feel confident again in my project.
-
January 2022 by Zach W.
We purchased a GE dishwasher in October of 2021. Between parts and installation fee, we paid Home Depot over $150 to install the dishwasher. We have been having issues with the door not properly latching ever since they installed it. My wife was charged a $50 diagnostic fee by a GE vendor when we requested a service call to assess the door issue. The GE vendor determined that Home Depot improperly installed the dishwasher and thus GE will not fix without charging additional labor charges and equipment in addition to the $50 diagnostic fee. but Home Depot is refusing to take any ownership of the situation and blatantly refusing their responsibility. Hope the shoddy workmanship and lack of ownership is worth permanently losing a customer, a call to Corporate, and a complaint to the State of Texas' regulatory authorities.
-
November 2021 by P Lynz
Great experience!
-
September 2021 by Kimberly Bradley
Equipment worked well but they charge you insurance without pointing it out upfront and then are condescending when questioned. The attendant said "It was in the information on the tiny payment screen you signed when you picked it up. You should have read it." While that may be a factual statement, Home Depot could be customer service focused and state, "Please read all of the information as we automatically add costs you are responsible for hidden in the fine print." If they were forthright with that information it would cause less frustration.
-
July 2021 by Brandon L.
F****** return line is out the door. Please staff better. The line is so long I was able to do my taxes and do an online pick up at Lowe's.
-
June 2021 by Jose L. Sida
I took in my Ryobi weed eater to have it serviced. Over a month late it still had not been serviced and had not received a call. I had to call myself and still did not receive a call. This was terrible customer service, I would not recommend any repairs to be done from this location.
-
May 2021 by Papa Lynz
Great experience!
-
December 2020 by Vanessa B.
My husband who has been a loyal customers for years will no longer give this location or any Home Depot location his business. We are appalled by the service we received by the ASM at the location. Their should be more customer service training with their employees who work at customer pick up.
-
August 2020 by george telamantes
they offered GREAT customer service! and the tools work awsome! i highly recommend this rental center.
-
August 2020 by Steven Bishop
Great selection rental tools
-
May 2020 by Haydee R.
Management and staff seem oblivious to a looming economic recession by treating customers worse than ever during COVID-19. Don't they realize their jobs are in danger??? Most every time I've gone, I end up walking away and opting for Lowe's or my local nursery instead. Requesting help with an item has always been met with an "if you don't see it there, we don't have it" -- said while they walk away as if saying "why do you pester me with stupid questions, don't you know I'm busy? And yet, things have even gotten even worse!!! I understand they have to comply with regulations, but does common human courtesy have to go out the window? Acting like prison guards will only run customers away.
-
June 2019 by Keith B.
Why is it that every time I have visited this Home Depot location the displayed prices don't jibe with the cash register prices? One gentleman behind me remarked that 'that's just how this place is' or words to that effect. Huh? I refuse to accept mediocrity as the standard. When I asked about the discrepancy, the service-floor representative gave me three different answers after I refuted every one of her nonsensical responses. She even went as far as to blame the pricing mix-up on the vendors who place items for display in the garden shop. No! It is the sole responsibility of management to ensure that things are placed properly, and prices are inputted correctly. Here we are well into the 21st Century, with automation capabilities that would make Issac Newton commit himself to an insane asylum if he woke up today. Yet, this store cannot get its pricing right. My suggestion to management is simple: FIX IT! BTW, when I asked for someone from management, they sent a floor-level employee to handle the situation.
