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October 2024 by Rodolfo Parra Jr.
Lorenzo is amazing, the issue is the merchandise. Fairly new to pipe smoking and I bought 4 tobacco pipes from them only to later learn through research that they are cheap and potentially contain harmful chemicals. # I bought are plastic with a metal bowl and the Shire pipe I purchased I later found out was made of cheap wood. They but cheap Amazon pipes and resell them at a higher price. They also sell their pipe tobacco at a much higher price than what you can get online.
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September 2024 by Ethan Ponce
This is coming from a formal employee if your thinking of working here rethink your choice the co-workers here are great love awesome people the over all work environment is very easy going HOWEVER the GM (general manager) Gary is almost unbelievably impossible to work with he will make issues that weren’t even serious into extremely serious I feel sorry for my co-workers that have to deal with this man all my coworkers know exactly how to handle everything properly but this man just hass to have everything his way he doesn’t explain issues properly, he doesn’t have patience his employees, he’s very disrespectful, and he won’t let you explain your side of things he even gets upset over things you aren’t qualified or capable of doing like being a electrical technician lmao this guy, over all it’s unfortunate I will miss my coworkers and the relationships I built with customers before applying if advise speak to the workers not the gm before applying if you don’t mind disrespect and a manager who can’t manage a simple store properly this place is for you
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May 2024 by jon hurley
Great service and good selection
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March 2024 by Jeremy B.
I stumbled upon this spot while searching for El Carrillo Pledge cigars and they helped me find a new one to enjoy. I'm now in love with smoking the Island Jim. It's very smooth and lasts about 40 minutes. Very knowledgeable and helpful staff. They'll definitely point you in the right direction.
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October 2023 by John Judd
As soon as you walk in you are greeted by the sales associate as if you're old friends. Hit with delightful scents and smells of the massive variety of high quality cigars. I could walk the location for an hour and still not fully capture an idea of what I want because all of the selections are that good. You're left grabbing one of these one of those and so on. Always leaving with more than you anticipated but extremely satisfied.
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September 2023 by Taui Jaymin
Called 3 times first time they picked up and hung up, second time no answer, and third time completey sent to voicemail. Will be doing business elsewhere.I decided to walk into the store and the fool was smoking and ignoring people's phone calls. Such a shame and horrible level of service.
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July 2023 by Viktor Martinez
I love this place. The lady who attended me was super nice and this was the only place that carried my favorite tobacco!
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May 2023 by Samantha Ciaramitaro
Friendly staff I can trust know the product well! Excellent service and quality products.
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November 2022 by shane sapp
Great selection. Great prices and you can smoke in the shop.
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January 2022 by Paul Stephan
The person working there wasn't really trying to help me. I had asked for about 15 little cigars but only gave me 6.
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January 2022 by Rey J.
I've visited twice, the sales person is always pleasant and willing to help. However, I've noticed they don't keep the proper humidity on their product. Most of the cigars are dry. It's a quick convenient stop when you're an out of towner.
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November 2021 by Justin Hernandez
Great selection
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November 2021 by Wouldntyou Liketoknow
Amazing customer service
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November 2021 by Shane W.
I'm here at the location near the airport and it's 10:45am. It's closed. Both Yelp and the maps application show 10am for both locations for opening. I called both locations.Nada. This is disappointing. I'll try again later.
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September 2021 by Braxton R.
Great selection and great prices! Staff was super friendly and helpful. Will definitely come back anytime I'm in El Paso
