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August 2024 by Marty Jorge
Takes very long to get called but friendly staff and very polite. They answer all your questions. And explain the process keep up the good work just improve on the wait time and you get 5 stars
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August 2024 by Josiah Sims
So recently my car was towed to this storage facility after a small wreck on the side mind you no damage to my vehicle frame from the wreck. Only the outside which is easily fixable obviously won’t be cheap long story short I go to pick up my vehicle the next day and the guy was like oh you have a water leak going on!. I wouldn’t suggest driving it!. So I walk up to find a giant puddle of oil (which wouldn’t be possible unless they damaged the oil pan themself with the size of that hole that amount of oil would’ve spilled out completely at the wreck site not at the tow storage) where you guys caused further damage to my car !… their are scrapes on the bottom of my car as if they dropped my car off the tow truck or as if they dropped it on something mind you none of my tires are flat so how else would my oil pan get damaged like that what I’m getting at is they caused further damage to my vehicle and I will prove this I promise you! You will not get away with this especially after making me tow my vehicle to my house after you damaged my car! I don’t care if it takes 1-3yrs I intend to make sure that you guys are held accountable! I have sued the county government before so what makes you think I won’t sue you!?
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August 2024 by CARLOS LUEVANO
They give you a very bad service never helpful and it's very far away from most resident of El Paso county and they take for ever just to tell you you need something else like people don't have a busy day
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July 2024 by PLA NET
Awesome
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July 2024 by Luis Castro
Bunch of liars… called to see what exactly I needed to get the vehicle out that was stolen from me. Bring every paperwork they asked and refused to give me the vehicle
Bunch of liars that make it hard for you to get your property and later keep the vehicle and sell it to auction to make more profit..thieves
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July 2024 by james fernandez
This place is horrible they need to have their license removed I showed up with both the title and insurance and they still refuse to allow me to get anything out of my vehicle or to pull the vehicle out they try to hold on to the vehicles in order to sell them at auction.
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May 2024 by Aviance Martinez-Jiron
Very sweet lady In the front. She’s pregnant and was not grumpy and worked very quickly to get my car! Thank you!
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May 2024 by Antonio Garcia
They give you a super hard time to get your car back, even if you need something that isn’t in your car such as your keys that have nothing to do with the car they’ll hold them hostage.
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May 2024 by Vanessa Rincon
Is it really up to these people to tell you they are concerned about the condition of your vehicle therefore you can’t take it without a tow truck?
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May 2024 by donna madrid
I went to pick up my car from the impound yesterday, i didnt know what I was doing or what to expect, thank goodness a very helpful employee named Samantha M was working, the she was patient when I couldn't find the proper paperwork She went above and beyond her duties and helped make a bad situation a lot better. Thank you Samantha you are a blessing.
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May 2024 by Gary Cena
Very Expensive!! But I guess they know what your car or truck means to everyone! Wish they had pro-rated rates or senior or military discounts!!!
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April 2024 by Ally Jasmine
The ladies are rude miserable bit***, all they do is laugh behind a glass and waste peoples time & give you the run around, cold, heartless people that work here, its disgusting to treat people like they are nothing.
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April 2024 by joshua beltran
Honestly I was nervous upon reading all the reviews on here when I was on my way to get my car out of the lot. But I made sure to call before to make sure the information that I needed I had on me. Also I went ahead and checked the website to see if my car wasn't on hold before going over. I saw that it was there using the vin number ( which is one of the things you need before going in or your license plate number. ) I saw everything was a go so I went over and made sure that my car registration wasn't at my house and was in my car where I thought I left it. When I went in I signed in and was asked for the last 6 numbers of my vin number or last 4 numbers of my license plate. I put them in and immediately o was asked to go look for my registration where I said it was. An employee walked me over to my car and I got my registration with a matching name to my driver's license as proof of ownership. We walked back into the office and it was cross referenced. About 3 minutes later I was asked for payment as soon as I paid I was taken back to test my car was in good condition. And they let me drive it out the lot and home. Key situation is getting all of the stuff you need before you head over to avoid any situation of being held back. Also check the website to see if you're not on hold still.
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April 2024 by Jocelyn Ortiz
Worst Service Ever! Went in to get my car and “Sandra” was very rude. She REFUSED to give me my car due to missing my second last name on my car insurance because apparently my id had my second last name. Well not only that. She even laughed in my face telling me “lets see if i give you your car tomorrow “ and i told “you have to once i get my insurance fixed” and she said “if i want to” honestly they SHOULD NOT HAVE THESE KIND OF PEOPLE WORKING WITH THIS KIND OF ATTITUDE. There is PLENTY OF PEOPLE wanting jobs and this lady is not for it! I would like to get in contact with someone higher than her.
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February 2024 by Chuy raza
Rude lady terrible service
