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February 2024 by Oscar G.
Horizon location has amazing staff. Gym size is right for the amount of people. But damn equipment is not maintained. It's been weeks and in some cases even months that they have had equipment not working or needing maintenance. People using the leg extension getting rash by rubbing on the torn pad. They have a treadmill that's been out of service for a long time. Just an fyi when coming here.
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July 2023 by Carolina Gonzalez
Not full at all , has every machine you need to work out!
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June 2023 by Anahi Nevarez
Definitely one of the better gyms in El Paso. It’s always so clean and the staff is so nice and helpful!
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May 2023 by Alejandra
This place deserves a one star only...I had a membership for 3 months with no contract, no papers were signed, no paperwork whatsoever (which I thought that was very odd) I kept getting charged extra every month. This place is very unorganized and very unprofessional. Do better.
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April 2023 by Valeria D.
This place deserves a one star only...we had a membership for 3 months with no contract, no papers were signed, no paperwork whatsoever (which I thought that was very odd) I kept getting extra charges every month. This place is very unorganized and very unprofessional. Do better.
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October 2022 by Karla Hernandez
It's not crowded, that's a plus for me. ?
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September 2022 by Victor Vazquez
Great gym! I highly recommend it.Has it all...Both for beginners and experts!
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September 2022 by J B
Reported to BBBI cancelled my membership. They continued to debit my bank account. I let it go for one month thinking it was because I emailed my cancellation request after a cut off date. My account continued to get debited membership dues. I called more than a dozen times and left messages to no avail.I filed a claim through the Better Business Bureau, BBB. I sent a copy of my cancellation request to the BBB, included in the email was company’s email address, time and date.The BBB has tried to contact this gym. Letters were sent and phone calls have been ignored by this company to the BBB. ThE BAR FITNESS has yet to answer any of my calls and emails to cancel my membership along with BBB’s letters and emails.It seems this gym has a history of doing this devious tactic of not cancelling memberships for customers. Other people have reported in their review of Bar Fitness that they don’t like to cancel people’s membership so they can continue collecting membership dues.I cancelled my membership because the gym was subpar. It is a small gym. There is hardly any room between equipment. Kids work out at night with hardly any clothes on. The place is disgusting and unsanitary.
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August 2022 by Rosie Quintanilla
I really like this gym! I’ve gone really early between 6 and 7 am. There’s a guy that shows up with his dog! The first time I saw guy with his dog, the dog was quiet. Second time, I walked in and i smelled a foul odor then realized OHH that where the foul smell was coming from. It did smell like stinky wet dog! Then, fig kept barking and barking and barking! Very disruptive when one tries to dedicate some time to oneselve! Not a peaceful environment early in the morning. Is the dog owner the business owner? I wonder? By the way this is no service dog!
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August 2022 by Joe Vargas
Clean, Professional, ?????joevargaspersonaltrainer@TICK TOCK
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July 2022 by Null-17 ARC (Jaatt)
Adequate for most individuals who wish to knockout a thorough routine. A shortage of certain weight plates and hygienic supplies have always been a ongoing problem. The biggest issue is the hate music blasting from the overheads. Normally personal earbuds could drown it out but the volume the garbage is played at defeats that purpose. If this business wishes/condones that type of oppressive message played for its members than at least play something with a structured beat to it.
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April 2022 by M F
Really glad I read the reviews and wont be wasting my time in checking out the gym in person. Also looks as if they have rubber dumbbells.
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April 2022 by Judith G.
Horrible customer service. I waited 20 minutes to be assisted. Then when it was my time they did not have keys as the gentleman with glasses was calling I went outside to grab my CC (I mentioned this to him) it took me less than a minute. As I walked inside he was helping another person and skipped me completely. I have them a star because I have to.
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February 2022 by Jacob Ontiveros
Was at this gym for 1 year almost, it’s not very good for the prices they charge and they charge you for a fee any chance they get, did not have a good experience, very small gym for prices they charge would not recommend.
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October 2021 by Isaac Sandoval
I signed up for a month to month service and I called to cancel and was told to come in and they would refund me charges for the two months I was out of town. Called to speak to the owner when I was given her number by an employee and told to call. She told me she didn’t have time to talk to me and not be calling her cellphone extremely rude and unprofessional.
