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January 2024 by Daniel Rodriguez
Marianna was an excellent sales representative. However, don't feed into the lies. Solar panels under perform in the summer, and no, I don't have anything that uses a lot of electricity. I regret getting into this contact
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November 2023 by Gabriel D
Be careful if you all get a salesman/rep named Raymundo.The company is great as I had Sunpro before hand .
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August 2023 by Jennifer Bonalumi
I just want to express how furious I am with ADT Solar who used to be Sunpro. First off, the installation took over a year in total. First, they told me I only needed so many panels for what I wanted. Well, they were wrong and not only did I have to get more panels, I had to double it from the original ones put on. Before I went with ADT, I looked around and ADT sounded the best for the price. This isn't the case. ADT is one of the more expensive companies to go with. Another company was quoting me on the amount I probably needed and would have been cheaper. So now I am stuck owing more money than if I went with someone else. Then there was the problem with the amount of time it took to get the system working. In the deal of getting more panels with them. They said they would pay for my electricity for a year, now they said no, we are just going to give you so much money, oh by the way, it's probably going to take a year to get it. As it stands, I am on month seven of waiting for the money. They also said I would get at least enough led light bulbs to use in each room of my house. They told me to look and see what bulbs were needed and let them know. When it came time to tell them what bulbs I use, they said, oh no we just send you the led light bulbs. So recently, I got the bulbs and half of them are those bigger than normal bulbs that I can't use. I attempted to get ones I could use, and ADT told me basically no they weren't going to give me the bulbs. I asked to speak to a supervisor and customer service said her supervisor would not talk to me. I asked who is higher up and she wouldn't disclose that information. At this point, I just want them to come takes their panels away but apparently, according to ADT, the panels have been installed and there is no returning them. At this point, I question the quality of the panels also. They said I would get so much solar and how it would supply for the day. Well, they lied about that too. Please share this and let others know how bad ADT solar is.
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August 2023 by Jennifer B.
I just want to express how furious I am with ADT Solar who used to be Sunpro. First off, the installation took over a year in total. First, they told me I only needed so many panels for what I wanted. Well, they were wrong and not only did I have to get more panels, I had to double it from the original ones put on. Before I went with ADT, I looked around and ADT sounded the best for the price. This isn't the case. ADT is one of the more expensive companies to go with. Another company was quoting me on the amount I probably needed and would have been cheaper. So now I am stuck owing more money than if I went with someone else. Then there was the problem with the amount of time it took to get the system working. In the deal of getting more panels with them. They said they would pay for my electricity for a year, now they said no, we are just going to give you so much money, oh by the way, it's probably going to take a year to get it. As it stands, I am on month seven of waiting for the money. They also said I would get at least enough led light bulbs to use in each room of my house. They told me to look and see what bulbs were needed and let them know. When it came time to tell them what bulbs I use, they said, oh no we just send you the led light bulbs. So recently, I got the bulbs and half of them are those bigger than normal bulbs that I can't use. I attempted to get ones I could use, and ADT told me basically no they weren't going to give me the bulbs. I asked to speak to a supervisor and customer service said her supervisor would not talk to me. I asked who is higher up and she wouldn't disclose that information. At this point, I just want them to come takes their panels away but apparently, according to ADT, the panels have been installed and there is no returning them. At this point, I question the quality of the panels also. They said I would get so much solar and how it would supply for the day. Well, they lied about that too. Please share this and let others know how bad ADT solar is.
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July 2023 by James Nunn
We had our roof replaced (BuildPro) and solar panels installed (SunPro) and were happy until they were taken over by ADT Solar. Now, ADT Solar refuses to repair the roof that is leaking. It has been a month since the rain storm and the roof began to leak and they still have not called back to schedule repairs. I have called their 1-800 number five times and have yet to get a call back. Extremely disappointed in their lack of concern and horrible customer service.
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March 2023 by Sandra Kraus
Ivonne Garcia our sales rep was great! She made sure we took advantage of all offers available to us. We signed contracts 1/28/2023 and today our panels are being installed. So far so good.
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June 2022 by Noel Meza
AVOID THIS COMPANY AT ALL COSTS!! Lengthy review but worth it to save anyone the hassle of dealing with this company!!! So back in 2018 I got solar panels installed by Sunpro. At that time my roof was already aging as well so I figured I might as well get my roof done with their sister company to avoid having to have the solar panels installed, uninstalled and reinstalled again. And that’s when the problems started. I was informed about the reroofing process which was to include a modified bitament system and redoing and sealing parapet caps. From 2018 till now we have had nothing but issues to the point where the first new roof had to be completely replaced with another new one due to poor workmanship. To this day we continue to have multiple leaks even with the new roof that had supposedly been fixed or repaired. Our parapet caps continue to crack and are never repaired correctly.. We keep gettin the run around from customer service making us wait days even weeks and sometimes no response at all to come fix the issues. The time they have come out all they do is a quick fix which doesn’t last which I feel is a way to jus shut us up. This company and their contractors are garbage. SO PLEASE DO YOURSELVES A FAVOR AND AVOID DOING BUSINESS WITH SUNPRO/BUILDPRO AT ALL COSTS. AVOID THE STRESS AND HEADACHE AND LACK OF PEACE OF MIND KNOWING YOUR HOUSE IS PROTECTED AGAINST THE ELEMENTS!!!
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June 2022 by JAMES BORDEN
We have nothing but the best words for this company and especially the representative, Sergio Campos. When we were first contacted Sergio was clear and informative over the phone. He was eager to help us regardless of another solar company that denied to help us. They come to your house and go over everthing in detail. It was amazing how simple the process was directly from our own living room. You were able to ask every question you could and he never rushed us. It has only been three weeks and our solar panels and electric station is already in. The team that was sent to do the work completed it in one day! We are just waiting for the final electric to be ran and the electric meters connected. We didn't have to lift a finger! They do ALL the work both physical and getting all required permits. We love Sunpro Solar!
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April 2022 by Shannon Cordova
Representative Lucia was amazing. Every step was timely and the work done was very professional. I would and have recommended Sunpro to my relatives and friends.
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March 2022 by Jose Villalva
Today I had my yearly energy audit done. Sergio came over and introduced himself letting me know that I have a new account manager. I’m very happy with Sunpro and with my representative Christopher Nazarrio. Thank you so much for everything. I highly recommend Sunpro solar
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March 2022 by Aaron Epperson
Luisa Z. Was my sales rep and she was amazing! The install was super fast and well done. Also their communication was amazing. Couldn’t have asked for a better company!
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February 2022 by M C.
Great service! Great company! Highly recommend! They back their product and go above and beyond. A year after our install still getting calls from the company to ensure everything is working great! Company noticed something regarding the output and called us to fix it right away.
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February 2022 by KAREN SILVA
The process started with Sergio Campos and went very well. Sergio explained in detail. The rest of the crews were prompt and started the peocess right away. The company is aggressive and quick in setting things up. We have been pleased with the service.
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February 2022 by Max Amaro
I’m very happy with Sunpro solar. Sergio campos was my rep. I high recommend Sergio campos to be your rep. If your looking for a solar company Sunpro is the best company they have the best warranty’s and price. Thank you Sergio with Sunpro solar and Sunpro for all your help
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January 2022 by Reginald Jackson
Lucia Moore was awesome. She explained everything perfectly and made sure we had no questions. She also followed up with us. The company needs better communication on their end however. If you want to be clear be sure to ask for Lucia. She made the process smooth and easy.
