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November 2023 by Mario Rocha
They treated me very well.
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October 2023 by Mario L.
So my wife and I had been talking about replacing our 2018 Nissan Rogue Sport as it's a 2018 and had over 70k miles. I had been checking the Bronco Sports and some other vehicles but I read up on this one and liked it so we called the dealer late Thursday and went over Friday to check it out. Actually, we were looking at a used 2023 Bronco Sport with just a Lil over 2k miles that was nice but our salesman said I could get a new one with no miles for about the same price so we drove around the lot and settled on this one because of the color. Test drove it and signed on the dotted line. Our salesman, Irvinn Ceja, was knowledgeable, friendly, and a pleasure to deal with. I highly recommend him and the crew down at Shamaley Ford. I'm a satisfied customer.
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August 2023 by JoJo C.
Bought a used car with Hugo and I don't recommend this place he was not helpful and I felt rushed. Place feels like a scam
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June 2023 by Ernie H.
Worst service & customer service EVER! Never go back to this kind of environment were they call you back & interrogate you to make it seem that you're the guilty party. I really thought for a while that I was on the phone with the FBI on how consistent the lady that called was trying to to turn things around on me. Just horrible service on behalf of the service department and on their representative for her poor communication skills.
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June 2023 by Gary Cena
Parts Department was Super helpful and would recommend them to Everyone.
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February 2023 by Pineapple Ranch
Always a great experience at the service center because Chuy knows how to take care of customers. And I've been a customer for over 15 years.
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February 2023 by Rudy Valdez
Called service department, placed on hold foe 30 minutes. I just hanged up.
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February 2023 by Jose Chavez
Representatives put you on hold and never come back to the line. I actually wonder if they are trying to sell parts ?
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February 2023 by Martha Hernandez
I had defective airbags in my car so they told me to call Shamaley Ford, I spoke to a young man named Steven and he fixed my car that same day, I was very happy with the service I received there!!
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January 2023 by Doug W.
I normally don't go to dealerships for service. I had to take the truck in for a minor recall thing. I was pleasantly surprised at how well they took care if me. Alex handled it with ease. The service was to take most of the day so they offered a shuttle to take me home. When the truck was ready, they sent the shuttle back to pick me up. It was the least amount of hassle I've had at any dealership's service department.
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August 2022 by Joe B.
Been here 3 times for a recall on the roof rack. Each time they setup an appointment and every single time they don't have the part needed. Why have an appointment setup weeks in advance and not have the part? This last time they had it for the whole day before I had to call and then the guy Eduardo says oh, I was just informed we didn't have the parts. 8 hours had past and they barely realized they didn't have what was needed to fix this. I had to call just to get this information, not them. Terrible customer service. How do they expect you to get around for 2 days without a vehicle and not even fix the issue. 3 times, and still not fixed!!!
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July 2022 by Alicia Y.
Took car in 3 times, spent over 6,000 dollars and car is even worse. DO NOT COME HERE!! My 2017 Ford Explorer broke down so I took it. I asked them to do whatever was needed including a full tune up, timing chain replacement and lots more. It came out to over 5,000 dollars which I expected. However, a few days later the check engine light came on again and same issues. I took it back and they charged me another 1,000 even though they said the work would be under warranty. I paid the 1000 and a few days later the check engine light came on again and issues seemed to be getting worse. I took it in for a 3rd time and now they are saying the entire engine needs to be replaced. For another 6,000. Bottom line is they are either incompetent or are greedy and rip people off. Please learn from my mistakes and find another dealership or mechanic to service your car.
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June 2022 by Chris M.
I would like to extend my thanks to the staff at Shamaley Ford. I am extremely pleased with my new vehicle. Ford put a lot of time into refining the 2022 F150 Lariat. My Sales Rep and the Customer Relations Manager have made me a believer that there is a select few companies in the area that can wooo the client. I went to several dealerships and found myself feeling like customer service was dead.... At other dealerships I was told I would have to pay a premium over MSRP. No negotiation and not even offered a cup of coffee/ water. At Shamaley Ford, I got the truck I wanted at a great price. Every staff member I encountered did their best to have me leave a happy camper.
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March 2022 by Robert N.
Very dishonest. I brought my 2019 Mustang GT premium for a door lock issue and oil change. First of all, expect to be without your car for several days. Extremely difficult to get ahold of my service advisor. My service advisor told me that my rear tire needed to be replaced but that they would have to order the tire. Trusting them, I said go ahead and order. Assumed tire would arrive in few days. After 4 days, I just went and picked up my car. Took my car somewhere else, said my tire can be fixed and they patched up my tire in 30 minutes, no charge. Saved me 400 bucks. And btw., my door lock issue still unresolved. Very dissatisfied. Be careful what they tell you.
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February 2022 by Demetrius G.
Please do not take your vehicle there for service! I had front end suspension noise and they charged me $1500.00 to fix it. How about I get my car back with same noise. They tell me to bring it back to tell me I need to pay another $300.00. There comment: " Will not determine drivability concerns through visual inspection". How dumb is that? When I paid the $1500.00 dollars you stated you did a drive test and everything was good. Never heard again from the first service guy. "Listen do not take your car there for service". If I could give a 0 I would.
