-
October 2024 by jose gonzalez
Really bad service.
-
November 2023 by Alexander Stewart
Great place! Fixed a flat. No issues
-
November 2023 by Sylvia C.
I came Christmas shopping with a vengeance! and left with a gift for just about everyone on my list! I appreciate the layout of this location. I was able to find everything that I was looking for! The only annoyance is that one must load their own items onto the conveyor belt, AND also load up the cart. I'm happy to say that at Costco, there are always two people minimum leading and packing them. Oh, well. Still Recommended! 4/5
-
September 2023 by Patrick D.
Today is mayhem at Sam's Club the place has been virtually invaded. As a result lines are super long. Even for the self-check in option. Healthy choices are limited as compared to Costco. The Cafe offers pizza, pretzels and frankfurters discounted. They have a great nuts section with some unsalted options. So, always a great way to save money when you are on the Westside.
-
August 2023 by Mr. Moto
If you’re planning on making an appointment with the tire center, talk to the physical store not the punjabs over the phone they’ll mess up the appointment. I made an appointment to get my tires rotated and balanced and they said my appointment wasn’t there. Don’t trust the call centers.
-
August 2023 by Jose F.
I bought a battery for my GMC 1500 pickup and had it installed. It took almost three hours to have it installed. A month later my truck wouldn't start or kept failing. I took it to the dealership to have it looked at. They determined that the battery had been installed incorrectly. They said that the positive cable from the under hood fuse block to battery fuse block was loose and caused the terminal to melt a hole on top of battery due to overheating. This caused a hole on battery top. This resulted in excessive voltage drop so the had to replace the positive battery cable, the negative battery cable and battery junction box. I also had to buy a new battery. Total cost was $1,352.80. I took the battery back to Sam's and returned it for a refund. I complained to the manager and told him that the incorrect installation was their fault and was very costly. I told him I felt they needed to do something to make it up and he said he would sent message and to corporate but as of today I have heard nothing. Very disappointed.
-
April 2023 by Melissa M.
I have had so many issues with customer service at Sams. I bought a plant recently that was located at the very front of the store where the sliding doors are and as soon as we walked out the door, we noticed the plant had many brown leaves. So we tried to do an even exchange with the guy that just saw us come into the store and he said we had to go to the counter and do a return. This was the beginning of a huge fiasco where one of the supervisors pointed to the return desk, and didn't care to listen to my request. So we stood in the return line. Once we got in line for the even exchange, we realized that they wanted us to go back to the front of the store to go pick up another plant, bring it up to the counter and have it scanned. I might have to mention that my ankle has been swollen for the past few days due to an injury so it was hard to go do all these back-and-forth directives. When I approach someone leaving the store with my concerns I noticed that the line to get out of the store was now about 20 carts deep. Nobody could tell me the lady's name. This store does not have any customer service at all. There is never anyone at the jewelry counter, and all the employees do is just talk to each other and socialize. Maybe it's a good thing that everything is automated, and they already have the cashiers that let us get our own items and go. If people don't realize that customer service is the only thing that keeps their jobs, then I don't know what they are thinking. I don't think they get the link between keeping your job and good customer service. Keep doing the bare minimum with an attitude.
-
April 2023 by Scarlett Barbee
Had to get air checked on all 4 of my tires as my car had been sitting for awhile after a lengthy absence. Zet stopped what he was doing, checked the pressure and aired up all my tires. He also recommended Martin's for an oil change. My car is now safe to drive again. Thanks
-
November 2022 by Berenice C.
Been shopping at this Sams off Mesa in El Paso for 20 years and it's been great service, great products, great quality every time.
-
August 2022 by T R.
Good selection but the service is terrible. I heard about some plants at the east side Sam's, but was closer to this location so I figured I'd try. It took asking 5 different people before I found out they didn't even have plants, then one extremely slow moving employee blocked two aisles for way too long. When we went to self check out, it took forever to find an employee that could mark us as over 21 so we could buy a bottle of wine.
-
May 2022 by Shakira C.
Do not eat at their Sam's Cafe, All of my family suffered from food poisoning after eating pizza there. They had said they made enough for a busy day but where selling out fast, we purchased pepperoni and cheese pizza.
-
May 2022 by Christine Maxwell Adams
Gas prices were the best in that area!
-
April 2022 by Veronica Ramos Lozoya
Mi tienda favorita, siempre hay de todo, y muy limpio
-
March 2022 by Alicia “Alicia” T
Very helpful staff.
-
December 2021 by Amos S.
Absolutely love Sams. I've reviewed several of them before, so I'm going to keep this one short, lest I become redundant. However, Sams has it all. No, I won't list each and every item, but just know that for YEARS, I've purchased everything I've needed to live, exclusively at Sams lol. From bathroom needs to food, from sweats for the winter to my dogs chow... pills, vitamins, heck, a TV and a couch and on and on. Get it at Sams. And with the way gas prices are, better believe I ONLY get gas at Sams. Might just move in there one day actually. Save some money on rent and utilities.
