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September 2024 by Eduardo
I bought my truck there three years ago. And a detail perhaps not very important to them happened. The truck was supposed to be new and at the time it was delivered to me the gas tank was 1/4 full.
I told the seller and he told me on another occasion to come to service and we will fill it for you.
It never happened, I never claimed more... but as I understand it, a new vehicle leaves the agency with a full tank.
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September 2024 by matiaspr21
Outstanding service and great customer service from all the employees at Rudolph Mazda, It was my pleasure today to take my car into Rudolph Mazda for servicing. Everything went smoothly and wait time was less than I expected. I would highly recommend this Service Facility for its cleanliness, efficiency, and expertise, the Service Manager is an asset to both El Paso and Rudolph Mazda.
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September 2024 by Angie Ortiz
Great service
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September 2024 by Greg Wilson
Fantastic service provided with efficiency and a smile! Matt, Willie and the Mazda team took great care of me!
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September 2024 by Justin
The stay are EXTREMELY helpful and courteous. Kayleigh at the front desk kept me updated about my vehicle and Willie Ray walked me through everything that the mechanics were working on with my vehicle
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September 2024 by Monica Fuentes
Great customer service from Lorena Castillo
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September 2024 by Eric Rex
Was a great experience buying a car at Rudolph Mazda. Had already been to several local dealers and one 6 hours away looking for a smaller SUV from either Toyota, Honda or a Mazda.
Lisa Rivkin was very helpful with our purchase. She did not make us feel uncomfortable and made the buying experience pleasant. She continued to answer our questions even after the sale when it came to some features on the car we couldn’t find. We will definitely recommend her and this Mazda dealer to our family and friends.
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September 2024 by Ronald Casimer
Fine job, fast service. Tires had 38 lbs instead of the recommended 29.
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September 2024 by Jos Viramontes
Oil change went super smoothly. Changed my wipers too. Thanks Kaitlyn (spelling?)
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September 2024 by Rosqui
Overall experience went well. Jorge Franco, the salesman is friendly, attentive to customer’s needs. Listens to details. He did not hesitate to show me and my husband all options in models within the Mazda cars. We had done our homework and knew we would be taking a car soon, it was just a matter of which. We would’ve had an Amazing purchase experience if Finance would’ve met us closer to a comfortable number; no budge. We walked out with a 2025 CX-70 for the elegant look both inside and out. Zoom! Zoom!!
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September 2024 by Christopher Lopez
What a great and easy experience At Rudolph Mazada. Salesman Andrew Gracia and Sales Manager Juan Garcia made this process easy with their great knowledge, professionalism and commitment to find the best deal. Salesman Andrew Garcia communicated often with updates and options, including the best deal for the vehicle of choice. Thanks to both of them I was able to drive away with a very nice Mazada CX-50. Their efforts and dedication to the deal was one of the best processes in the car buying experience ever.
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August 2024 by Adrian Quezada
Lorena was helpful to understand my vehicles warranty vs the manufacturer warranty. Very knowledgeable
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August 2024 by James Kennedy
Service manager came up and introduced himself. That has never happened before.
Impressive!
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August 2024 by Kiki Sandoval
No complimentary car wash despite it being stated on the requested services. They continue to contact my old phone number, despite me saying it's been updated multiple times. I'm just glad I called myself or I would have never known my car was ready to be picked up.
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August 2024 by lluvia bordier
Exceptional Service and Quality Work!
"I recently took my car to Rudolph service for a damaged wheel and tire, and I was blown away by the level of service I received. From the moment I walked in, I was greeted by friendly and knowledgeable staff who took the time to listen to my concerns and answer all my questions.
The team was transparent throughout the entire process, providing me with a detailed explanation of the work that needed to be done and offering fair, competitive pricing. They even showed me the damaged parts they replaced, which gave me confidence in their honesty.
What really impressed me was the attention to detail and the quality of their work. My car runs ans good as new, and they went the extra mile by checking things I didn’t even mention. The shop was clean and well-organized, and I appreciated the comfortable waiting area with free drinks.
I also noticed they were very respectful of my time, completing the work faster than expected without cutting any corners. They followed up with me with text during the process and a few days later to ensure I was satisfied, which really showed they care about their customers.
I highly recommend Rudolph body shop and service department to anyone looking for a trustworthy, professional, and customer-focused auto service. I won’t be taking my car anywhere else!"
