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September 2024 by Gumaro Valenzuela
Terrible customer service. Body work on the car was good, however my vehicle required additional suspension repairs which they did not perform correctly, I've been having alignment issues ever since and they refused to do anything about it. Also some shady practices on their part since I requested a copy of the alignment report from when they supposedly fixed all issues and I never received it.
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September 2024 by Lizette Lopez
This place has got to be the worst in customer service. Hector has no communication skills and doesn’t return any of my calls. They had to work on my vehicle twice because the first time they didn’t get it right then when they returned my car back it had a big scratch on it! They took a picture of it and hector is yet to return my calls for them to replace the scratched part they didn’t repair. Don’t ever do business with them.
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September 2024 by Ernest Martinez
Took almost 2 months for some hail damage on my BMW,terrible place. They won't answer your calls,they lie to you give you excuse after excuse as to why your car's not done yet! They charged 13k for work that I asked different people and was told they were charged a fraction of that! Just an awful place. Do yourself a favor and go somewhere else!??????????????????
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September 2024 by Elder Lorin Croft
Great work! Very excellent attention to detail. Betty is most excellent to work with. Very friendly and helpful.
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May 2024 by Olivia Saavedra
Horrible service. Wish I had never taken my car.
I took it to get repairs for a hit on the door. They scratched up my door panel. The plastic is bad. The door stopped opening and closing from the handle—they attempted to fix it twice again only to say that the wear and tear was the problem (never had happened before). They broke the rod that holds the hood open and said nothing.
I wish I could leave less stars tbh.
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March 2024 by Thomas Hernandez
Great personal, the only gripe is that it took 2 weeks to get it fixed, even though they had the parts to it. But all in all they left the bodycar in excellent condition.
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March 2024 by Andrew Fleck
Avoid these INCOMPETENT jerks. I had two terrible experiences at Rudolph Body and Paint and I hope you will learn from my experience: go somewhere else. The first time I went here, they didn't install a part that wouldn't normally be seen - under the car - and when I learned it hadn't been installed, I was told - "Who's going to see that?" The second time I foolishly chose to bring my car here for a fix, the repair was shoddy and my car was never the same again. I ended up selling the car because the workmanship of the repairs done at Rudolph Body and Paint was so substandard. So, the first reason to stay away: they do bad work.
But on TOP of that, their customer service is TERRIBLE. Personally, I hope you never get stuck working with Daniel or Jasmine. Daniel never, ever calls you back or follows up in ways that he says he will. His voicemail has a funny bit that reveals his guilty conscience: "I promise to call you back in two business hours." What that means is that Daniel KNOWS that he is terrible about calling you back. In both of my times at this shop, Daniel never, ever called me back. And so I was stuck talking to Jasmine. I'm guessing among other things Jasmine must hate working with Daniel since she has to deal with the customers that Daniel always ignores. As a result, she's rude and snippy and just all around unpleasant to speak with.
My two experiences at Rudolph Paint and Body were so bad that I have sworn off Rudolph entirely (in fact I needed a new car recently and decided against a Volkswagen, Mazda, Honda, or Chevrolet because I never want to set foot on a Rudolph property ever again and wouldn't want to have a brand that would tempt me to go back for service). Dan and Jazmine are damaging the Rudolph name and the Rudolph group is damaging the brand name of Honda (I'd do to El Paso Honda), Volkswagen (I'd go to Hoy), Mazda (go to Viva), and Chevrolet (go to Mission). If you're listening Volkswagen - these guys kept me from buying another VW.
If you value your sanity or your pocketbook, you'll take your car repairs ANYwhere else.
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November 2023 by Vianey Serrano
If I could rate this Body Shop I would rate it 0....I took my son's vehicle to get it fixed for a minor accident me thinking they have HONEST & PROFESSIONAL employees doing the job at the body shop. I guess I was wrong I can honestly say that #1 car was delayed over 1 month to be ready #2 car was given to us with scratches the vehicle didn't have at the time we dropped it off at the Body Shop #3 WORST CUSTOMER SERVICE from the Front Desk to the person in charge of the Body Shop. I recommend you do your study before taking your vehicle to this Body Shop.
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October 2023 by Adrian Padilla's
Friendly and knowledgeable staff. Work was clean.
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September 2023 by Deborah Teske
I brought my car in because I closed my garage door before my car was fully in the garage. My license plate bracket was ripped off. It would no longer stay in. Hector looked at my car and said that he would look at it and see what he could do. I only had an appointment for an estimate. He fixed my bracket in about 20 minutes and he did that free of charge. He also put my license plate back on the bracket. It looks like it did when I bought it. THANK YOU HECTOR FOR THE GREAT JOB!!!! I will certainly recommend you. I will also be back for any repairs. Thanks again!
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June 2023 by Lisa Hernandez
We have used this place a few times and they always take a very long time. Jasmine is extremely unprofessional and doesn’t not do her job well at all. We have never been happy working with her. We come here because this is where our insurance sends us. She fails to notify clients of updates on their vehicle.Services: Painting
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April 2023 by D F.
Quick service on the repairs to my truck. Very friendly service from Hector, Betty and Rosie. From the start. Very happy with the work and my truck looks great! Highly recommend!
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March 2023 by Rick Rodriguez
They got the job done my truck looks good
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February 2023 by Robert Lopez
My sisters' car was hit last year, and she had taken it to Rudolph Body & Paint for repairs through her insurance. She was without a vehicle for over a month, and they stated they replaced all damaged parts and had the alignment redone. Well, three weeks ago, her rear tires, which are nearly new, were unserviceable. She took it back to Rudolph Body & Paint and spoke to Hector, which was in charge of her repairs after the accident. All he stated was, "I will look into it." For the past two weeks, my sister called trying to get answers on her vehicle in which they had, and they would give her a run-around and no actual answers on the progress of her car. My sister contacted the insurance company, which started to investigate, and came to find out the repairs never happened, and there are no historical records stating the repairs were done on her vehicle after the accident. They have promised a vehicle for her to utilize while they have her car; well, it's been four days now, and still no rental. This is unacceptable and unprofessional. Not only does my sister ride in that vehicle, but my five-year-old nephew does as well. The leadership of that company should look into this and the standards they hold themselves to
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February 2023 by Isaac Zuniga
This place is hit or miss. Their schedule to get your vehicle in to inspect damage can take a month or two. Working with the office staff can be pleasant or not. The lady who works with Farmers insurance claims ain’t cut for the customer service industry. Rude, arrogant, and nasty to speak to. As if your doing her and Rudolph a favor and you should know all the answers. After that initial meeting I choose to take my vehicle to Caliber. Appointment the day after calling and they fixed the vehicle in 4 days. The lady who works with Geico claims was completely different and a great person. Shame.With my first claim with GEICO they left the old bumper fasteners on instead of replacing. Took forever ti get the new ones. Regardless it should have been done correctly the first time.Don’t give them your business or time.
