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August 2024 by Danielle Jaramillo
This place is ridiculous. You guys cannot keep any employees if you tried. I came this afternoon to 10. There was nobody in front over 35 minutes people waiting upfront. I come back this evening. Same thing they don’t know how to turn on the tanning bed. horrible you guys should just shut down already. You’ve already cut your hours. You might as well just close down. Customer service the way you guys run everything horrible!!!! Tran your employees already
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August 2024 by Blue
Been coming here for years as a secondary gym . I been riding my bikes to this location for 3 + years with no issues. Always put my trek bike inside the location with no issues . Today I was approached by completely new staff ive never seen or dealt with telling me I can't bring my bike in. The manager Philip advised me someone could trip over my bike when it's in a corner where no one can even come close to it . It was handled like crap kicking out customers who been here for years and will probably be here years after you lose your staff. Shame on planet fitness for making a big deal over a bike and someone simply trying to stay healthy
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August 2024 by Chris Ramirez
Great ambiance. Super friendly staff. Much equipment to choose from.
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August 2024 by Jennifer Johnson
In town because of work and decided to stop by today.
The staff was absolutely fantastic, the gym is nicely organized, and very clean.
I absolutely loved the black card lounge.
Totally would’ve given five stars except on the weekends they are only open from 7 AM to 7 PM.
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August 2024 by Vannya Yescas
Many broken machines.
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August 2024 by aaron martinez
Lame that they changed to 24/5. I’d much rather have paid 5 bucks more. The way they switched up makes me not even want to go there anymore. I might consider somewhere else.
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August 2024 by Ruben Ramos
Pendale was the last 24/7 Planet Fitness in El Paso as or a week ago from today (08/02/2024). I show up today and it’s closed. It went 24/7 to 24/5 with zero notice. On a Friday, closed at 9:00 PM. It’s not even 24/5, as they claim to be more like 24/4, because of it was 24/5 Fridays would close at midnight too.
With their outrageous yearly fees they can’t even keep the gym open until at least midnight Friday, Saturday, and Sunday?
The owner keeps replying to other negative reviews “we understand the convenience of a 24 hour…” yeah if you really understood, your offer solutions, not creating more problems for your customers.
PF going downhill fast.
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August 2024 by Lourdes Cisneros Chavez
I have my membership since 14 years ago I change my location to Pendale because they supposedly been open 24 and I went Saturday morning and it was closed...
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August 2024 by Rene Velez
Cancelling my membership, my account information was up to date but still accrued late fees. I updated my account and 60 days later accrued more late fees. I agreed on automatic withdrawals 3x's and I can't get an explaination for this discrepancy. I'm super busy and checking my membership every 30 days is just sm inconvenience, I'm enrolled in another gym that can hopfully check and balance membership better.
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July 2024 by Javi Quintero
No more 24/7 gyms. Super inconvenient I’m switching
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July 2024 by Abril R
They changed the hours it’s no longer 24 hours 7 days a week
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July 2024 by E Brown
Valeria is an awesome trainer. She’s up to date with the latest exercise techniques and makes her classes challenging and fun. The new manager has hired new staff and the cleaning lady has transformed the women’s restroom and shower area into a very clean environment.
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July 2024 by Jacqueline Osuna
i have been working out for 10+ years and tried different gyms. this is by far the worst one.
there hasn’t been soap in the women’s restroom in 16 days. Yes, i am counting. the water fountain is just water from the faucet and it’s HOT! it’s undrinkable. imagine 100 degree weather, sweating and drinking soup water. also, everyday i have to walk around til i find a paper towel because half of them are empty. and out of 10 people MAYBEEE 1 will clean their machines after. i guess people think their sweaty behinds don’t stink. it’s disgusting! and you can’t even go wash your hands cause THERES NO SOAP!
every single day i come in there’s a new broken machine. for instance today, there is a total of 6 broken machines, 4 of them leg machines. oh and lastly, the most shocking thing that’s ever happened lol my husband and i were using the squat rack and 2 ladies came in, placed a ladder IN FRONT OF US and started cleaning the mirrors. the ladder was so close to the bench we were sitting that we had to wait for them to stop so we could use the machine because we literally couldn’t fit. they both saw us standing there waiting for them and they did not stop. i wish i had a taken a picture, it was ridiculous.
the people in the front are usually very polite, ill give them that, but the gym itself is a joke. i can’t wait for crunch to open so we can cancel our memberships.
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July 2024 by atf4673
They changed the hours it’s no longer 24 hours 7 days a week very inconvenient if I can’t find another location nearby that’s 24 hours I may cancel my membership
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July 2024 by Rahim “Blaze” Medina
Always enjoy my days here
