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August 2024 by Jessica Valles
Went to buy parts for my mini and the person in charge was Very rude, unwillig to help. Never coming back
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July 2024 by Artisan Noteworthy
Staff are great and REALLY helpful! They went out of their way to help me and get my car back ASAP!
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January 2024 by Nancy Farrell
Tried to schedule service appointment online line, no confirmation received. Called left voice mail, no return call, sent email, no response. 2 weeks later still no word. can't reach a person. you suck
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January 2024 by richy lopez
Came to buy some parts for a Mini cooper i talked to Mario at the parts department. I really dont know how you can have people like this working here. He has the worst attitude for customers. Even talk to some sales persons here that told me the same thing. NEVER coming here to buy parts again!! just go somewhere else or buy them online people.!!
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November 2023 by Bryce Gabriel
I’ve called over 15 times since 4:50pm to get a status on my mini. They said they would call to update me on when I could pick it up and would let me know in time for me to make the 4 hour drive to go pick it up and now I will be without a car for over a week due to their laziness, and inability to return a simple phone call.
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September 2023 by Anibal channel
There’s only one thing I can say customer service is a nightmare and not even that I called them and they put me on hold for 20 minutes and nobody gets back to me. Terrible terrible place. I wish you never broke down on your mini like I do, and it’s a nightmare to fix it with these people I take it to an auto shop.
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September 2023 by Cigars Ambrosio
Great service and the faculty is amazing
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September 2023 by Angel Martinez
TERRIBLE SERVICE, I ASKED FOR SOME PARTS TO KEEP MY ORIGINAL MINI AND THEY SENT ME THE ONE OF ANOTHER MODEL EVEN THOUGH I GAVE THEM THE PART NUMBER AND MODEL AND SERIAL NUMBER OF MY MINI. I ASKED FOR THE EXCHANGE AND THEY TOLD ME THAT I HAD TO GO PERSONALLY AND THAT IT WAS NOT THE ONE WHO ATTENDED ME AND THEY COULD NOT ATTEND ME!!!
THAT'S WHY I SAY IT IS A TERRIBLE SERVICE!!!
2 WASTED DAYS!!!
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September 2023 by Laraine Schollmann
Judy hung up on me. We were discussing service on my 2018 Minicooper Countryman w on going issues. Was shocked when she hung up abruptly. I have Assurant insurance. She didnt seem interested. interestedned I had Assurant extended warranty
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August 2023 by Hilda Castillo
This is the worst possible place to get your mini serviced. I recently took my mini they cracked my windshield and not even management wanted to do anything about it. The mileage is different from when I left it there to when I picked it up. I wanted to buy a new mini but just because of the bad service I think I should trade it in with some other company. I asked to see the cameras and they claim to have no cameras. Miniusa if you see this message they are giving you a bad representation for your company. I only put one star because it will not let me post but I would give 0 stars .
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April 2023 by Aaron Caldera
This place has the worst customer service. People who work here are unwilling to help and treat you like if they are doing you a favor.
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November 2022 by Anibal chanel
There’s only one thing I can say customer service is a nightmare and not even that I called them and they put me on hold for 20 minutes and nobody gets back to me. Terrible terrible place. I wish you never broke down on your mini like I do, and it’s a nightmare to fix it with these people I take it to an auto shop.
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September 2022 by Burney Drawe
They spilled brake fluid on my wife's cars finish denied doing it, refused to fix it, and were extremely rude and verbally abusive. Worst bunch of people it's ever been my displeasure to deal with. Horrible people.Service: Brake service & repair
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September 2022 by Alexis Delgado (Aiadrik)
The people inside are pretty nice and helpful. And Judith is amazing, thank you for all the explaining.
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September 2022 by Stephen Molina
Never had any issues. You are treated with the utmost respect and are greeted with professionalism. More dealers should strive to be this way.
