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July 2024 by Brian Kelly
I just got off the phone with one of their customer service reps. Excellent excellent service probably one of the best service reps I have ever dealt with in any company and I just wanna put out a thank you to him.
Thank you very much for making the situation enjoyable situation Shaylin It truly was a pleasure talking with you and having you help me out
I also wanna apologize for not being able to do the survey at the end of the call for you. I pushed the button and it wasn’t registering that I made the response. And then it hung up on me But you would’ve gotten 100 out of 10
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June 2024 by Lizette Rodriguez
Not even open when it's supposed to be open.
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May 2024 by Dale Lofgren
The guy Christian that was working there was very friendly he tried his best he could I don't know what country the phone lady was from now I couldn't understand a word she said and she did not resolved my issue
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December 2023 by regina palma
100% Awesome! Lalo the store manager was AMAZING! Seriously went above and beyond for my husband and myself helping us out with last minute gifts for our kids. Man this guy was so patient and kind with us. Truly a blessing for us!
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September 2023 by Roberto Fabela
went in frustrated and confused but the girl working (Naomi i think was her name) was very patient with me and helped me out, even lowered my bill for me. 10/10 customer service
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September 2023 by Romeo R Mejia
Don't buy from Metro, if you do make sure to keep your box and receipts. The "No Hassle Replacement" of the Quickcell tempered glass is anything but that.
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August 2023 by Alex Cosco
The mark and some other girl had terrible customer service but the manager Luis is a good salesman
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July 2023 by modisty justice
the manager lalo was amazing! he did everything he could to help me upgrade my phone and was very patient. i appreciate everything he did for me and will forever be grateful:)
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October 2022 by Alex Carrasco
The mark and some other girl had terrible customer service but the manager Luis is a good salesman
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December 2021 by Branddy B
The young lady who was the customer service representative had a very rude unpleasant undertone, I will not be going back to this location as customer service is EVERYTHING WHEN IT COMES TO BUSINESS. I will go to the montwood location where the employees are pleasant, smiling and happy to assist PAYING customers.
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August 2021 by Mayra Rios
Ask x Cesar
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July 2021 by Stephanie
The girls that work here offer terrible customer service. They barely want to help you and contradict each other all the time. Take your business elsewhere to someone who actually wants to help you. If you want exceptional customer service take your business to metro on montwood and lake omega. Or even just any place besides this one. If I could I’d rate 0 stars. TRASHUPDATE: I emailed the person who responded and still no answer since June 24th. Don’t even waste your time to come here. If that’s the manager, no wonder the agents there suck.
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August 2020 by Fabian Barraza
Excellent customer service. So far the best deal I could find in US with 45 dollars a month. In Mexico for 7 dollars per month you get unlimited calls/messages/Social networks and 3GB for data... all that also works in US/Canada.
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May 2020 by Jennifer Medina
Alex gave me and my family the best customer service ever! She explained everything step by step and answer all of our questions. My family and my self are very happy with our new phones
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February 2020 by David Lujan
Very good for the price!
