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September 2023 by Bianca Sabata
Good service
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July 2023 by Luis Fernandez
Nice sales people. Really know there stuff and took care of me quickly.
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February 2023 by Nico R. Mc Chuco Town TX
Never had a bad experience. Great and firm customer service.
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July 2022 by Aurora Vargas
Worst customer service ever. If I could rate it 0 stars I would. I paid in advance for the month of June, this was in May. I called and the manager told me that it was not showing in the system. The $50.00 I paid with cash was showing and they gave me the receipt until several days later. I was told that the $56.00 I had paid in advance were not found anywhere in their system, and their was no receipt for that payment which the bank did charge me for. They tried to charge me a payment for June of $50.00 extra, but fortunately was able to recover a day before. Overall, their store is the worst in El Paso.
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July 2022 by Cesar Rodriguez
Worst customer service ever.. the employees said they couldn't help me solve a claim. I paid my full amount for the service and they didn't process my payment. The employee Id name is Paulina.. don't go to this metro Pcs- they will steal your money and can't even help you.. If I could give em a rating of zero stars I would give them a negative 10000000000000 stars..
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November 2019 by Manuel Blank
They think installing a tempered screen wrong and crooked is a "favor" for the customer even when not asked; saying I should be grateful because I "probably" got the screen for "free" with the "free" bundle when I actually bought the screen for $25 and recieved no receipt for. Went to another location and got it installed and received apology. MetroPcs is great except this location. GO TO ANOTHER METROPCS if getting items or makesure they do it right the first time. Told him the tempered screen also was not receiving touch properly at times to which he said he tested it for 1 minute and it worked fine when it does NOT when used for more than just simple commands (gaming). Rude attendant with pubes for a beard is the one you want to avoid.
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April 2019 by Ricardo Trevizo
Wow johana talk about knowing how to take care of your customers. Your service is fast & extremly frendly. Thank you...
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March 2019 by Rocio Martinez
Paulina was extremely helpful and knew what she was doing.
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March 2019 by Edwardo Ramirez
Love it
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May 2018 by Paulina Beltran
Amazing service!!!
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November 2017 by George Ramsey
Was in store just this morning and the lady I believe Joanna was very helpful and specially very very patient with me! Left Verizon to come to metro because of her customer service!! 100 percent recommend this location and the reps
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November 2017 by Oliver Gonzalez
Great customer service at this store I recommend you all go and visit the store they have a lot of great deals.
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November 2017 by Gabriel Ramirez
Had a great experience with gentleman answered all my questions and gave me a great deal was very satisfied I do recommend you all go and get your phone there.
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November 2017 by Hector Longoria
They close at 8 but the doors are loooked and its not even 8 pm. The girl was still there but wouldnt open the door.so why does ut say open till 8 and the open sign is still on.
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February 2017 by Alex Fowler
The service sucks.. They did not helped me out after a bought a phone and it stopped working after a week. A lot of unprofessionalism. It simply sucks.. Ooh and you can try calling them and they will never pickup the phone.
