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November 2023 by Virgie Presnell
This store was highly recommended by family members and I got a good deal. They did forget to reset the tire sensors, so my tires kept reading at different pressures during every trip. They told me my tires needed replacing because my alignment was off but didn't tell me they performed the service there. It was fortunate that I overheard a service advisor tell another customer about the alignment when I went in the 2nd time. I also needed an oil change to head to AZ and wasn't told they also do oil changes until I was being handed my keys to leave. Their customer service could be improved some. I was told some AZ tire stores will honor my warranty but couldn't get a list when I asked for it.
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November 2023 by Sarah Padilla
Great service as soon as I walked in the door to when I left with my truck. Had good team work and all helped me with everything I needed. Definitely going there again.
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November 2023 by Michael Hasenbalg
This is a busy place and therefore waiting is sometimes unavoidable. I needed 2 tires on one axle and asked for a recommendation for a tire for wet conditions, better than the ones I’m currently on because my driving environment has changed. Let’s see if the Firestones will prove them right.Service is always friendly and accommodating to my needs, that’s why I’m coming back here time and again.
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November 2023 by Adrian Juarez
I went to Martin Tire on Lee Trevino to see if I needed new tires before I out of town trip. Brian helped me and went out of his way to explain the cracking on the tires is normal. Even showed me pictures of good and bad tires. I got 2 leaks in my tires fixed and I was good to go. Awesome job by Brian and the guys in the back who worked on my leaks
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November 2023 by Debbie Z
Right away, they took good care of my tire problems. Since I had bought my tires there several years ago they rotated my tires, did a spin balance on all my tires, fixed a flat and inspected my car. All at NO charge! I was very happy.Excellent service!
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October 2023 by Jean-Carlo Beltran
The assistant manager Gabriel did his best to make sure that I knew what exactly what was wrong with my car, what I needed, and what my options were. Amazing customer service and always kept me updated on the repairs. Would 100% come back again!
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October 2023 by LZam
Satisfied 1st-time customerI went in for an oil change and received amazing customer service from Lance. And my vehicle was ready sooner than promised. I was pleasantly surprised when I was told the tire rotation was included. Thanks!
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September 2023 by StevoJSalas1970 S.
I brought my car in because I was having some issues with my steering wheel shaking when my car was traveling over 60 mph I was overdue for an alignment and wanted to have the experts take a look at the work that was done was very good however, it was very frustrating dealing with the sales person at the counter. Initially, he had said that they would do a complete analysis said he would let me know every step of the way the status. That was not done, he called me an hour after I dropped off the vehicle and said that they coils not find the lug nut key so I told him where to look in the car and I didn't hear back from him until almost 5:30 PM, I had dropped the car off at 1pm , I was irritated because the sales guy didn't keep me posted as he said he would , Iam the one who picked up the phone to get status , I called snd he said they could not do the work, because they never found the key , my complaint here is why did 3 and 1/2 hours go by before he contacted me to let me know ?? so the expectation that my car was getting worked on was completely wrong when I asked him about what the mechanic had found , he said he could not answer any questions, and stated because he is not a mechanic I think the customer support was very poor on his part , he could've picked up the phone and called me after they could not locate the key but my car literally sat there for 3 1/2 hours not being worked on and it was a total waste of time. I did find the lug nut key and took it to them the very next day , when he contacted me letting me know, the vehicle was ready I asked him what was found and he kept reverting back to the statement of "I'm not a mechanic "I cannot answer that question and thought the communication level from this sales person, Jose was very poor, and it was frustrating dealing with him when the car was finally ready I picked up the car and spoke to the mechanic who worked on the car and he was very helpful. He answered a lot of my questions and concerns and we even took it for a test drive and I was very pleased with the work, but dealing with the sales guy was very frustrating.and if I had to choose it all over again, I would definitely deal with the mechanic rather than get the runaround and get excuses from the counter sales guy, in a business, you are supposed to be a team and communicate effectively between the staff members and that was not done , I do not blame the mechanic everybody else there was wonderful and I ended up purchasing new tires and I'm happy that I'm going to deal with Martin Tire Lee again, but very displeased with the experience on the salespersons part.
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September 2023 by Dawn Wilson
They are the very best. They are very professional and user friendly. They definitely keep my mind at peace when I go there. They go over and beyond to make sure your needs are taken care of. Highly recommend them.
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September 2023 by Stefanie Enriquez
I just wanted to Thank the manager Gabe for the great customer service he and his technicians provided me. He also provided me with some recommendations on future service for my vehicle. As a woman who is no expert, this information is greatly appreciated to keep my car running in the best condition.
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August 2023 by Leona Jewett
I picked up a nail in one of the tires, causing a slow leak, and although it wasn’t the tire I had previously purchased from Martin, the repair was a courtesy! The staff was friendly, courteous, and quick. While waiting, I checked Yelp reviews- Martin Tire earned all those positive reviews! Here’s one more. Thank you!
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August 2023 by Virginia Ryno
Customer Service sure has changed. The gentleman who worked with me was very thoughtful and explained the product we bought, answered all my questions. The second gentleman I spoke to was equally informed and helpful. It did take a little time, but that was because they have a good amount of customers. Loved that you can get coffee and pop corn for the long wait. I would recommend this business to anyone who needs tires for their vehicles. Martin tires has been my families place to go for new tires and check-ups when driving long distance. Thank you all for great service.
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August 2023 by James
Came in to replace my spare tire (to match my other tires that I recently went up in size from stock) and they were able to immediately help me. They had great customer service with lots of options and were able to get me the right tire and size for my intent for a very reasonable price. I was able to come in and though I was quoted 1 hr at most to wait, but they were able to knock it out and get me back on the road in 20 minutes. Highly reccomend for all your tire needs!
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August 2023 by Sabrina Elguea
Gabriel, at Martin Tire Lee Trevino is an exceptional employee. He swiftly had my car up and running in no time. Gabriel was an approachable employee who displays thoughtfulness and care for you and your vehicle. Highly recommend Gabriel’s service and Martin Tire to anyone seeking vehicle care. 10/10 ?
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July 2023 by Lisa Sanchez
Amazing costumer service. Many auto body shops are weeks from getting an appointment in. The gentleman who assisted me on the phone named Bryan quickly made a work order to drop off my vehicle for a diagnostic same day. Once I dropped off my vehicle the gentlemen in the front including the service manager kindly explained the process making no promises but trying to get to it asap. The next afternoon my vehicle was ready being that nothing serious was wrong, a stabilizer link needed to be tightened which was causing a loud noise from underneath the car. A special shout out to Gabriel who helped me out tremendously. He communicated with me explained everything in detail , I truly appreciate the help and courtesy from the staff. Would definitely recommend.
