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August 2024 by jennah
cecilia was very kind helpful helped me find my dream ring
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August 2024 by Janeth Kidwell
Every time I walk into the Jared jewelry store I am greeted with friendly staff members. I always feel very welcomed. I do have a favorite staff member that I go to for either to get my jewelry cleaned or to purchase a new item, she is super friendly and her customer service is wonderful. Claudia is very knowledgeable about the jewelry, also love that she helps me pick out the most beautiful pieces. I would most definitely recommend anyone to go to Jared. I especially love the SHY Creations collection. It’s easier for my husband to pick out jewelry for me from that collection with Claudia’s help. Thank you for the wonderful treatment you give us every time we shop at Jared.
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August 2024 by Cristi Barrera
I recently had a wonderful experience with Jared thanks to their exceptional representative. After ordering an engagement ring online that didn’t meet my expectations, I visited their store for assistance. The representative Cecilia was incredibly helpful and attentive, taking the time to understand my preferences and showing me various options. Her expertise and patience made all the difference, and I ended up finding the most beautiful engagement ring that perfectly matched my vision. I walked out of the store completely satisfied and confident in my purchase. This level of customer service is truly commendable, and I highly recommend Jared to anyone seeking a personalized and pleasant shopping experience.
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August 2024 by Shannon Clark
Reese and Ceci were so kind & so helpful. We will definitely be coming back!
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August 2024 by Kathryn Schmidt
We recently moved to the area and previously I had gotten my rings from Jared in Las Vegas. Numerous times at the old store I had been dismissed and never felt like I got what I wanted. A few weeks ago I visited this location and explained my situation and I wasn’t even questioned once and my ring was going to get fixed! I can’t remember her name, but the lady that helped us was so kind and understanding. She really restored my faith in Jared as I was about ready to write them off! Thank you so much to this incredible team I now have a wedding ring I truly can say I love!
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August 2024 by Albert Martinez
Customer service at its finest! Thank you, Tanya (Luxury bridal manager) for the amazing customer service and for your great attitude. You made me feel valued and appreciated! I will continue to shop at Jared from now on. Super happy!
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July 2024 by Manuel Hernandez
I have been shopping at this location for over 6 years and I’ve always been treated excellently. I have always met with a salesperson/expert that goes above and beyond. Highly recommend
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July 2024 by Brittany Najar
Ceci was absolutely incredible!! She helped us get our dream rings after a terrible experience elsewhere. I am so glad, we got to meet Ceci and she was the one to help us! We will always come do business with her and we couldn’t be any happier!
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July 2024 by Carlos Martinez
Frank Delgado never disappoints. He has great customer service and appreciation with every piece of jewelry. Thank you!
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July 2024 by Daniel Vicente
I can't express my gratitude and excitement enough for the outstanding support I received from Cecilia! I ordered a specific Vera Wang Sapphire and Diamond ring from the Jared website as a Ten Year anniversary gift for my wife. Just a week before the anniversary, I was dismayed to find out the order was canceled due to no inventory. In a panic, I visited Cecilia's location and explained my situation. She immediately understood the urgency and importance, and with incredible dedication, she contacted multiple Jared locations nationwide to find the exact ring I wanted. Not only did she find it, but she also got it expedited, resized, and explained the benefits of the extended warranty to protect the gift. Thanks to Cecilia, my anniversary surprise was saved! I highly recommend visiting the Jared at the Farahs in El Paso, TX. Make sure to ask for Cecilia!
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July 2024 by Roger razo
Reese was great. I work in sales and she treated me the same way I would treat my costumers.
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June 2024 by Amanda Baker
This is the closest store to where I live, its a 1.5hr drive. 11, almost 12 years ago my husband and I purchased my wedding bands at a Virginia location and had my engagement ring, two bands all soldered together. Fast forward to Sep 2023. I take my ring in for cleaning, inspection, & getting the white gold re-done as over 11 yrs it was looking yellow. They take pics of it & say to give them a week or two to have it done. I get a call after a few days & I’m told my center engagement stone looked damaged & “was it like that already?” I’m sorry, you took pics before it was in your possession, what do you mean was it like that? So we're trying to blame me. They tell me they can’t fix it, its beyond repair & they’ll replace the diamond. Like its no big deal that they’re having to get rid of 11 yrs of sentimental value. I remember my husband calculating down to the penny how he could make payments on it and how much gas he needed to get to and from work to get me the ring he wanted to get me. But don’t worry, “we’ll replace it”. I express my frustrations to the Asst Mgr, who tells me “as a woman I understand the sentimental value”…ok so the same thing has happened to you? Not likely.
All this is going on & I also left them a 3ct anniversary ring my husband gave me in 2022 because every so often it kept having diamonds fall out. This was one of those occasions, they were replacing a diamond. I get it back, within 24hrs another diamond fell out.
I no longer wanted to deal with the Asst Mgr & asked for the GM. He discussed my options. I decided to take the value of my 3 ring wedding band set AND the anniversary ring & essentially upgrade to a new wedding set. So mind you, no one is doing me any favors, I’m just asking for the value of all 4 rings & buying something else. I find a loose natural diamond, a setting/& band for that, & an enhancer ring. I spent another $8k on top of the value of my previous rings, totaling a $20k ring. I get it back, the Asst Mgr says "see, everything happens for a reason"...seriously? So I drive the 1.5hr home just to find part of the ring is bent, & it has scratches EVERYWHERE, it also was discolored in some spots. I go back a couple days later, driving another 1.5hrs. The GM “is no longer with them” so I have to deal with the Asst Mgr. She speaks w/ the jewelry people in the back that handle all the settings & everything & he says to me “white gold is soft so its going to scratch”. I’m sorry, it was scratched the day you gave it to me, I had it for 2 days, it should still look brand new. He stated he’d “do his best” to clean it up & fix the bend.
I finally get it back & because of all this drama I opted to live with the fact that a month or so later I noticed the center diamond isn’t even centered in the enhancer. I have no trust at all in the El Paso store. Fast forward to May 2024, I’m in Las Vegas visiting family & take it to the Jared there. They noticed the second I handed it to them that it wasn’t centered, & not only that, it wasn’t even in the right setting for a stone that size!! It should’ve been in a hidden halo or basket setting. They tell me a basked setting will fix it being off-centered. Had I known I would be forced to get a basket setting I would’ve chosen a hidden halo with diamonds on it or something. So now I’m stuck w/ a white gold bar that essentially cuts through all sides of my diamond. AND, it did NOT fix it being off-centered. So now I have this ugly basket around my diamond & a diamond that still isn’t centered…& no Jared I trust to fix it. Completely unacceptable when you screwed up in the first place & then can’t even get the replacement right. 20K dollars for something that hasn’t been done right. I have never been to a Jared that’s given me problems like El Paso. Even the one in Vegas I went to for several years so I figured they wouldn’t let me down, but they did as well. I have no idea how to even go about getti
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June 2024 by Jorge HuertA
Very great experience shopping for a little something for my wife.
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May 2024 by Roland Herrera
Ceci helped me with every step of the process! Thank you! ?
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May 2024 by Kathleen Hill
Incredible staff, I have always been impressed and feel special as a customer! I trust them with all my heart! Thank you
