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May 2024 by Linda Russ
Went for first time to this Lab. The online check in had the incorrect ins. Info. The reception window is closed off with chairs, so no privacy. They checked me in. They call for you from behind a closed door. Some people were confused about where to go, as the staff is so unhelpful.
The phlebotomist told me “next, you will proceed to do a urine specimen.” Then when I asked for the container, she said “it’s right there, I TOLD you”, as if I was a child! Then she told me to “PAY ATTENTION” so I would know where to leave the specimen! Really? Won’t be going back there!
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May 2024 by Makayla Mccloud
I came in today to a drug test for my job. I was told I had 3minutes to do my test and as I was in the bathroom one of the staffs tried to open the door not once but twice while I was in the bathroom. I find that very uncomfortable and highly inappropriate. Trying to open the door then knock after is not acceptable. I understand that there’s other people waiting to do their tests and what not too, but that action did not ma ke me giving a urine sample any easier. That will definitely be my tests for anything with this establishment again.
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May 2024 by Lizzy Contreras
Very bad service, today my mom and I went to do routine laboratories, we gave the lab’s orden together, they called me about 15 minutes of waiting and my mom never, it had been more than 30 minutes and when we asked the person in front desk was told that she was still 15 or 20 minutes more. There was no reason why there was more than half an hour of waiting between her and me. It was very disorganized, at the end she arrived late to work and without having done anything because we could not wait any longer.
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February 2024 by Jaden Govea
Blanca Sanchez probably the rudest person I’ve met.
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February 2024 by Mireya lopez
Thank you Jazmin for being so kind durning our visit today! Your customer service was excellent
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February 2024 by Thomas Mckay
Mostly good inperson..long process by Internet..too Long ?
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February 2024 by Border Education
Efficient, prompt, politeservices
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February 2024 by r v
Great check in experience. Staff was AWESOME!!!!
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September 2023 by Irma Estrada
Excellent staff, very friendly,
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July 2022 by Viridiana Hernandez
This location has always given my family and I the best service. Staff is friendly, fast and efficient! We often do walk-ins right when they open and we are in and out within 15 minutes. Thank you vista del Sol staff!
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December 2021 by Caylee Preston
Had to take my INFANT son here for routine labs today. It took several phlebotomist to draw samples from him, 2 of which were fine and somewhat comforting him during the traumatic experience he endured. But the one older lady who we had the misfortune of her being the one sticking the actual needle in his arm and taking the samples, was absolutely terrible. She was having a hard time finding a good vein on him to draw from and was becoming very clearly frustrated with my son who was screaming for obvious reasons as any infant would who’s having a needle poked and prodded around in them. Not to mention it was his first time having blood drawn. He needed a total of 3 samples but she was only able to collect one successfully. She basically quit out of frustration and held up the second sample to me and said something along the lines of “well hopefully this is enough” because there was only a tiny amount of blood in it. She asked if we just wanted to come back at a later time for the last sample and as we were on our way out the door, didn’t utter a single word. No “I’m sorry” or have a good day, nothing. I truly do not understand why someone like this would choose to work in the healthcare industry when there are a million other career paths you could have chose. Maybe it’s time to consider retiring if you are going to be getting mad at infant children who are coming to you. We will be going to Quest for the last sample that he needs!
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August 2021 by Luisa Herrera
Unprofessional customer service, if you have the opportunity go to a different location. I was the only person in there and they took 20 minutes to tell me they couldn’t help me
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March 2021 by Mark Amaro
Front desk knows absolutely nothing about HIPPA and commit to the violations.The time I was there, front desk staff continually asked patients what type of test they were there for and who was the Doctor, loud enough for the people in the lobby to hear what type of test the patient was there for and what was their insurance, private information people in the lobby shouldn’t need to hear.When I was called, as I walked up to the window, I was asked about my insurance, whether I had insurance and told my lab work was not on file nor in their computer - all within earshot of the people in the lobby. After a second look, my lab work was indeed found.Front desk staff is not courteous nor friendly.Phlebotomist, on the other hand, was friendly, warm and no pain with needle stick getting my blood work.If you go to this site, expect for people in the lobby to know why you’re there what type of insurance you have.
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November 2020 by Sylvia Rueda
Fast and professional at Zaragoza and Vista del sol .Nice staff members.
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August 2020 by - Jase
Went in for a preemployment screen. The personnel are professional, clean, and fast. I was in and out in about 5 minutes. MUCH smoother and nicer people than "their competitors."
