-
July 2021 by Isabel Miramontes
Ordered a stole and tassel two months ago. they said they would call when order arrived, but still waiting. We have been calling and leaving messages, but no one is responding. Graduation is this week. Ridiculous!
-
June 2021 by Rachel Aguilar Garcia
Very disappointed. Ordered grad invites, and I know with COVID everything is up in the air. school invites were all printed when grad date changed. Definitely not their fault. But what they did fail to do is not let us know that the date in the invite was incorrect due to the circumstances and much less give us the inserts that were supposed to be given to us with the correct information. We didn’t find out until all invites were mailed out and we had confused family members as to when the ceremony actually is. When I called Jostens to see if they were even aware of the incorrect info, they said yes but that I was supposed to get inserts. I told her I never got them. She then said well you could have given the correct information on the available QR code they provided. (My grads were supposed to make a video for the QR code). That would have been great, had the QR code worked. After I told her that, she just stated, “well not much more we can do since you already sent out the invites.” No kidding! Not once did she apologize for the mistakes.
-
January 2021 by Erika Pacheco
Great customer service! Loved the way they explained all the packages with detail!
-
October 2020 by Ruby Santillan
It was a long journey because ups lost are ring but thanks to dana held us replace the ring and at the end of the day I was 100% satisfied shout out to dana for an amazing survis
-
May 2020 by UKnowYunnel
Thank you Jostens!!!! You went above and beyond to make it possible so we could honor our class of 2020 senior! We know this unique moment in time brings more stress. But your going the extra mile means so much to us and will not go unappreciated!!! Thank you!!!!
-
May 2020 by Jessica Chaparro
My package was incomplete
-
May 2020 by Jair Caballero
They never answer
-
October 2019 by Izaak Flores
Just ordered my class ring cant wait for it to come in the lady came to my high school and she was wonderful helping me out and she even helped me with my ring size.
-
April 2019 by Diana Serrano
My daughter's ring had to be sent back to correct it... will take about 3 more weeks to be ready😡
-
March 2019 by Elva Martinez
We have done business with Jostens for more than 22 years. Jostens
-
January 2019 by Elizamarie Perez
A rep saw my ring on my hand and noticed it needed some TLC. She sent it to them and it came back good as new. I was amazed at her observation and that they could make it look so good after 30 years! Great experience then and now!
-
December 2018 by Cynthia Salinas
Clarissa was very professional took her time to help us, answered all our questions! I bought my high school ring here and now I'm buying my nieces ring. A great tradition to keep!
-
November 2018 by Hernando Hernandez
Had a great experience! I would definitely recommend you stopping by. Clarissa was very helpful.
-
September 2018 by laura Salome
One of the best costumer service I have experience
-
September 2018 by Tony Aguilar
I found these employees to be very helpful and professional. I would highly recommend them.
