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October 2024 by Fernie Cruz
Customer service is substandard. Joy and Sam treated me like a thief and employees were just standing around chit chatting instead of helping, the attitude was very displeasing. Being returning customers of this James Avery we are very disappointed and will stop going.
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June 2024 by Danitza Gonzalez
Was greeted right away and helped my a lady named Cris. Super nice and welcoming and helped with the purchase of my daughter’s gift. Would definitely recommend coming here. Good and polite customer service.
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August 2023 by Maryann Andrews
Customer service is fantastic. Melissa is a gem! Beautiful selection.
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March 2023 by Uno Carb
Classy little jewelry shop, mainly dealing in silver which I personally love. They are also an authorized Pandora dealer so that is a plus. They also have a variety of life alert charms as well in case you need em.
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December 2022 by Sofia Pinon
Was told a pick up time and stood in line to be told it wasn’t ready. Waited in line again to finally get my jewelry. Customer service is lacking. I shouldn’t have to wait in line 3 times.
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October 2022 by Timothy W. Heidtman, Jr.
Great customer service and great selections!!!
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October 2022 by Jazmin L.
Cris and Brian were such a great help and delivered the best customer service ever!!!!
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August 2022 by Angie De La Cruz
Very polite and attentive. Helped me right away find what I was looking for.
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June 2022 by Dee Marin
This store has lost it's customer service. No one was inside the store and no one greeted me. A tall lady w/ glasses, and long gray hair was very rude! It looked like she was bothered I was even there. A friend of mine had the same issue earlier this year with that same lady and decided not to buy anything because of her. I decided to go to the mini James Avery kiosk instead inside of Dillard's. they attended me much better there. Not returning this store ever again.
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March 2022 by Malissa Carlile
Bought my fiance a ring here and we love it
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February 2022 by montanapescado
It's a mall alright, with all the accompanying drawbacks, and then some (crowded, nothing of interest). That said, I did get good service when I took the opportunity to pick up some new pants/shirt the Dillards.
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August 2021 by Ruby Obregon
Great customer service !
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April 2021 by Nomi P
Immediately upon entering the store I was greeted and asked if I were looking for something special. I stated I wanted my bracelet cleaned as well as adding a new charm. With the gentleman's help, I found the perfect charm. He cleaned my bracelet, and within 30 minutes my bracelet had a new charm. The service was excellent and that's definitely something rare when it comes to Cielo Vista Mall, luckily James Avery strives for impeccable service ?? thank you, I will definitely be shipping there again soon!
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March 2021 by Huapanguero
nice big mall. lots of stores to look at and very clean. spent a handful of hours there walking around.
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November 2020 by Claudia Rojas
Me encanta toda la joyería, y te tratan muy amable en sus tiendas, dándote su tiempo!
