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August 2024 by Juan Ferreira
Jaguar El Paso Honors it services and stands behind its products.
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August 2024 by Jose Gutierrez
Very professional staff
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July 2024 by Manuel Lucero
Excelent service wee went to pick up a customer range rover and banesa of service was profecional and polite thank you
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May 2024 by abraham ARREOLA
Horrible customer service. They treat you like a king when buying a vehicle, but when you go to for service or something is wrong, they will treat you like trash. Will not be buying my next jaguar from here, rather go out of town
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April 2024 by jonathan palacios
Worst experience with services dept. 4 months with vehicle and its the same lies. Would think twice if getting another car there. I even talk already with GM and they even lie to their own boss.
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February 2024 by Victor Montero
Exceptional Assistance! I came in to get my car serviced on a Saturday and the guys in the parts department stood up and helped tremendously!! My hat goes of to these guys on how they took time from their regular schedule to just simply roll out the red carpet and assist me. Hiram from parts and Javier service adviser just bar none above the rest.
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January 2024 by Catherine Garcia
I made the mistake of falling in love with Jaguar and bought my first vehicle in 2017. Every time I call to make an appointment for service there is an issue either with the attitude or with the service itself. I changed my vehicle in 2019 after being in an accident and although the salesman was helpful and attentive the bad experience started again when having issues with my vehicle. I was promised things that at the end they were not respected or like it was mentioned I was too naive to believe them. I have been to Jaguar/Land Rover in Dallas and Houston and the service is out of this world. This last service appointment I dropped my vehicle a day before and explained to the person that received the car my camera was acting up when going on reverse. They told me they were adding it to the appointment order. Lucky for me I was not able to pick up my vehicle, but my husband picked it up and they explained to him that they had to check if the camera was still in the warranty and if yes so it could be ordered. I had not receive a call and hesitated to call but when I explained the situation the person that helped me sarcastically laughed and pointed out that the car was only there for oil change when I specifically had the camera issue checked. Honestly at this point I rather not fix my camera if every time I have to deal with some kind of mistreatment. I love Jaguar, but the belittlement and the treatment is not worth it at this point. When working with customers empathy and kindness goes a long way specially if you don’t recall the situation and if I’m genuinely asking for an update. As simple as that. I always try to swallow the bad pill and justify the situation and not take it personally, but it’s difficult after 8 yrs of the same situation. I learned my lesson this time and as much as I love my vehicle I am looking to get a different car brand as soon as it comes available.
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January 2024 by Edith
Love my Jaguar! Such a beautiful vehicle and smooth ride. Everyone at Jaguar is so friendly and helpful, especially the GM John Pattinson. Thank you for a wonderful car buying experience.
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December 2023 by Melissa P.
I am unhappy because I took my car in for a new engine. four months later after calling every day they put my engine in in one day and delivered my car with the check engine light on and a knocking in the new engine. I wished I had a better experience. It is sad when people just do not care.
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September 2023 by Fadia H.
Throughout all my lifetime experience in the auto marketLand Rover at El Paso have set the Record FOR THE WORST customer service ever !!! They promote their vehicles with FALSE PRICE ADVERTISING wasting the time of serious buyers !!upon spotting a vehicle on their website i contacted them with an offer after refusing to take a single penny off the initial price i gave them a call the day after to still move forward with purchase. Only to figure out that they now want 4 grand on top of the initial asking price.Please figure out the actual desired price for the vehicle before uploading it online.
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September 2023 by Da Mongies
Bought a new Jaguar F-Pace in March 2023. It turned out to be a lemon. The brakes stopped working, the brake lights and then turn signals stopped working. We took the vehicle immediately back to Jaguar to get serviced and they kept saying it worked. We took it back 4 times for the same issues because when we drove it everything continued to fail and brake failed to engage. Fast forward to now in August 2023. They have had our vehicle for 3 months without giving us answers and we continue to have to pay for a vehicle that we haven’t had and haven’t been able to drive. Frank the service manager said we could use him as punching bag but he fails to see the real issue at hand which is the vehicle safety. Now they’re supposed to buy back the vehicle but we continue to wait and wait for 3 months now for a result or resolution. Consumer service was also informed but yet still no resolution. To the owner Mr. Garcia I would like a call back since you also fail to answer and return our phone calls. You have failed as a dealership and you have failed as a company. Worst experience we have ever had buying new vehicles.
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August 2023 by Christina F.
Worst customer service a dealership can have to include the General Manager Johnny Pattison, instead of working with customers to fix the issue, he is arrogant and rude. I purchased a vehicle in Aug. 2022 by February 2023 I was already having problems. Service claimed there was nothing wrong with vehicle. I called service department left voicemails and no one ever returned my call. Vehicle left me stranded, had to use roadside assistance. They've had my vehicle for 2 months and have failed to resolve the issue. They've called me 3 times that my vehicle is ready and every-time I pick it up there's the existing and additional issues. After supposedly doing several quality checks and claiming that's why it took so long. Had to make unnecessary car rental expenses because their techs are incompetent of finding the problem the first time and in a reasonable amount of time. After they told me they adjusted the brakes to get rid of one of the noises the vehicle had, the brakes started squeaking, which had never happened before and they claimed I needed new brakes and I had to pay for them. This was the 3rd time around! After they messed with them to try and fix the problem and I wasn't even advised, I had been told the vehicle was ready! AGAIN. They just told me because I asked if they had fixed the issue they caused in the first place. I refused to pay for new brakes and asked to speak to the manager and it took him 2 weeks for a five minute phone call, which ended in him hanging up the phone on me and telling me they were not fixing the brakes and the vehicle would be towed to my home. That's how they treat their customers. So much for 5-star customer service and top of the line. This team is unbelievably incompetent and rude. Will pursue further actions.
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August 2023 by Itchel C.
I do not have the words to thoroughly describe how horrible the service department is. I've taken my vehicle 3 times in the span of a week and a half because the AC went out. They don't bother to thoroughly check what the root cause of the problem is the FIRST time; Nor the second apparently. Fast forward to the 3rd time..on July 17th, I take it in because again, the AC stopped working in 110 degree weather. I went 3 days without communication on the status of the repairs. Since then, I've been promised call backs that til this day, have not come. My husband and I have to call them to inquire and they continue to promise that "they'll let me know".After my husband had some stern conversations with the service manager, they finally agreed to give me a rental on the 21st because my husband was leaving town and I was in need of a vehicle. I call on the 26th and specifically requested that they contact me directly on an update...TWICE!! The advisors apparently do not know how to follow instructions because they proceeded to contact my husband who was unable to answer because he's on a business trip. Come today the 27th, I call again to inquire about the repair and I get the "I'll contact you in a half hour"..Almost 4 hours later, still no update.Update July 28th... still no update.UPDATE July 29th...STILL no update..Update July 31st.. My husband finally spoke to someone and reset expectations that the part was ordered but would not be here until 8/4.Update August 4th. A Sales person had the audacity to call my husband to try to get him to go in and check out new inventory since it has been 3 years since we last purchased our vehicle. The sales person received quite the earful, I tell you what.UPDATE August 7th.. STILL NO CAR...and SURPRISE!!!! NO UPDATE TODAY!! I can clearly see that my car has not moved in over a week through my Land Rover app and after passing by the dealership, it is parked on the side of the service department where its been sitting there since 7/31.
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July 2023 by Rainbow ScorpionS
Excellent service, sales and business employees. Ways do a great job, very professional and place the customers first.
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June 2023 by Robert Savannah
We Want To Thank The General Manager, Johnny Pattison For Making It Possible And Making That Call To Get Us Into Our Brand New 2023 Jaguar I-Pace HSE SUV, Fully Electric, Without U, We Wouldn't Have Been Able To Get Such A Beautiful Vehicle. Our Sales Manager, Hector Crosby, You Are Truly One Of A Kind, Your Kind Heart And Your Ability To Get Us Into Our Brand New Jaguar And Getting Us The Financing We Needed Which Made It Possible To Get Such A Luxurious Vehicle, We Also Wanted To Thank Jeff Walker, Our Finance Manager For Making Our Dreams Come True, Your Knowledge And Expertise To Get Us All The Warranties And Completely Getting Us Financed, Just Made Our Experience That Much Easier. Jaime Mejia, And Gabe Lujan, With Out You Guys, We Would Have Never Known Such A Beautiful Vehicle Even Existed, Thank You For Thinking About Us And Making Our Desires And Our Dreams Come True, You And Your Team Are Unique And Extremely Beautiful People, Thank You AgainRobert S & Gwendolyn S
