Hertz Car Rental - El Paso International Airport
Hertz,
Car RentalHours:
6701 Convair Rd, El Paso TX 79925 Hours
About Hertz Car Rental - El Paso International Airport
Hertz Car Rental - El Paso International Airport (ELP) offers a wide range of rental vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Customers can easily book their rentals online or through the Hertz app. The service at this location is generally good, with staff members like Johnny and Ms. Rice going above and beyond to ensure a smooth rental experience. However, some customers have reported longer waiting times due to the high workload of the sole staff member, Mr. Ron, who manages the booth. Additionally, there have been some issues with the billing process, with customers not receiving their receipts in a timely manner. Overall, Hertz Car Rental - El Paso International Airport (ELP) provides a decent rental experience, but there is room for improvement in terms of staffing and efficiency to better serve its customers.
Most Recent Reviews
October 2025
Not good, apparently full size recreational vehicle means a small pathfinder. Then when I said I needed a big full size they wanted to charge me 260 a day for a total of 1190 for 4 days. Ridiculous
Edit: the bot response of feedback is just as worse as your services, I will tell others to stay away.
October 2025
The staff member in Alamagordo New Mexico was friendly and polite. The car had a full tank of gas.
October 2025
Zero empathy for customer concerns. Not impressed with the way customer service has gone with this company. So much for gold star membership.
More Comments(190)
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