-
July 2024 by Jenny Nunez
Have been waiting for someone to answer the phone for more then 15 minutes... want to see if I can pick up the vehicle 8 hours ahead of time. The website it'friendly rendly to do it on my own. (I tried to do it yesterday)
-
July 2024 by Gabriel Meraz
BUYER BEWARE. These people and company are a joke. They added 15 bucks to a rental for booking on a short notice and not giving them a chance to find a car. So i get fined. 15 bucks a day. Horrible place. Do not rent a car in this place (Montana). They're crooks
-
July 2024 by Vanessa Alcorta
Good customer service and friendly associates.
-
March 2024 by Ian the Hairy
Quick and easy. Professional.
-
March 2024 by Noel G
How is it possible to make a reservation then ends up that there are no cars available? This is truly infuriating to have happened. Waste of time.
-
March 2024 by April Bustillos
I will never go back to this office again (Montana). I made a reservation online under a credit card I didn’t physically have and I was told by a young lady at the office to call customer service to make a change. I called and was able to make the change to the credit card I had on hand. I was given a new confirmation number. I provided everything such as D.L., credit card, car insurance and new confirmation. The young lady said the confirmation was on hold I called costumer service and confirmed that nothing was on hold everything was processed successfully and they shouldn’t show any holds or error on their end. They still didn’t give me a rental so I had to call and cancel my reservation. I was charged two credit cards and still left without a rental… I’m still waiting for Gabriel Rojas and William Smith to return my call.
-
March 2024 by Jarvis Hooten
Local office was friendly and helpful. It's Hertz in general that has become terrible. I discovered a bubble in the sidewall of one of the tires on my rental car. It was a huge pain to get that tire replaced, but they finally sent me to a local Pep Boys. After I returned my rental, they tacked a fraudulent $205 Roadside Emergency Assistance fee onto my credit card. I had to spend hours on the phone, both with Hertz and my credit card, to get the charge removed.
-
March 2024 by Noel Guardado
How is it possible to make a reservation then ends up that there are no cars available? This is truly infuriating to have happened. Waste of time.
-
March 2024 by Jonathan
Horrible service. Either get more staff, pay them better, or train them better
-
January 2024 by Gordon Thatcher
We have been Hertz customers for decades and have always received excellent service until now. We had a reservation and on Saturday December 30, we went there to pick up our rental 9am. It was 37° outside. At 8:59am I knocked on the door to see if we could wait inside to keep warm. At 9:00, "Will" the customer service agent opened the door and waited on us. 2 minutes into our transaction, he told us not to knock on the door. I asked him why not. He said "it was rude".I asked him "how is it rude?" He said "It just is". I couldn't believe he was talking to us like that. Especially in front of another customer that was waiting. He could have said "Sorry I couldn't let you inside early but it's company policy. I guarantee he would not talk to the CEO of Hertz that way.I called customer service and the phone and he apologize but said I would have to go online to file a complaint. I did the same morning but I NEVER heard a response.
-
December 2023 by Joe Palmer
There were issues with the rental vehicle, which was not a major deal, it got us where we needed and back. Where the real issue was when we returned it, they were going to charge us $400 cleaning fee for the minivan because there was sand in the vehicle (we visited White Sands NP). I had to take it myself to vacuum it out so we wouldn't get charged. I have never before had to clean a rental vehicle even after a trip like this... this policy is ridiculous.With that said, the rates were reasonable and the customer service people were friendly, but the strict cleaning policy needs to be rethought...
-
November 2023 by Big H
Really good customer service.
-
October 2023 by Olivia Daniels
It is a good option when you need to travel at the time you want and leave the car in another city. The process takes around 10 minutes
-
October 2023 by Angel Galindo
Unprofessional staff really rude never renting cars here no more
-
September 2023 by Ernesto Ortega
Very good
