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December 2023 by Ricardo Anzures
Actually, I went to drop off my Jeep for service.
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October 2023 by Andrew Fleck
I had a disappointing experience here and would not want to go back. There were two parts to the problem: they claimed not to have a car (“that third party site should not have said we had availability”.) If you don’t want this problem, Hertz, don’t give other companies the ability to make reservations for you! And then they wouldn’t let me add my wife to my reservation without a sizable surcharge. Other rental companies have figured out that spouses should be added for free (it’s even apparently TX law!), so why can’t Hertz do this? I’ll be taking my business elsewhere.
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August 2023 by Darrell Brewer
Super unprofessional Mario told me they had a car available for me I took an Uber to pick the vehicle up I get there and they tell me they gave the vehicle to someone else without contacting leaving me standard with out a vehicle.
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August 2023 by Hector Vasquez
Will never rent from them...bad customer service and dont return your refund when they say they will eve for a first timer and they charge to much without giving a heads up not a star is deserved
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January 2023 by Chanelle Hilderbrand
It says online to call the location for cargo vans, not one hertz will answer in el paso!
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September 2022 by Miguel Carrejo
Thank you Ignacio for my rental needs, did a good job on helping me out ony rental.
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July 2022 by Maria Hernandez
HAD A RESERVATION FOR 2 DAYS AND THEY STILL WANTED ME TO EITHER PAY EXTRA TO GET A CAR OR WAIT ANOTHER DAY. THIS IS UNACCEPTABLE.
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May 2022 by Marco Rosa
Absolutely the best service. Mario was very attentive and paid great attention to detail and quality costumer care. I recommend this location with very high remarks.
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April 2022 by Ruth Garcia
I want to thank Mario and Isaiah for making my rental experience easy and transparent. They were absolutely professional, knowledgeable, and helpful. ?They let me know what to expect and they coordinated the rental with the insurance company and body shop and always kept me updated every step of the way. They are a great assett to the Hertz Corporation!
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April 2022 by Ruth G
I want to thank Mario and Isaiah for making my rental experience easy and transparent. They were absolutely professional, knowledgeable, and helpful. ?They let me know what to expect and they coordinated the rental with the insurance company and body shop and always kept me updated every step of the way. They are a great assett to the Hertz Corporation!
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April 2022 by Cassara Cravens
Was quick and easy. They explained all the details on my bill and showed me around my rental these guys are awesome definitely recommending for future trips
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April 2022 by Irma Munoz
Highly recommend they helped me out not only when a needed a vehicle but even when one of their vehicle the check engine came on they worked to provide me with another one. Would rent with them again!!!!
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November 2021 by Salvador Alaniz Jr
I have rented vehicles for years as employee of U.S. government and for personal use. This has been the worse experience of very poor customer service. The Hertz automated phone service is complex and not user friendly. Trying to get a hold of the location of where a person has rented a vehicle is near impossible. It took me 45 minutes to finally speak to a person. Hertz's states that you have the option to return vehicles to a different location. That is completely false and will not work with you. The excuse was that there is a national car rental shortage and Hertz will not honor there own return rental options and failure to do will result in additional charges. I highly recommend that people consider another car rental company who places customer service first and honors their own written policies. I highly caution any person in need of a rental from this location. Do not conduct business here.
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October 2021 by Cynthia Martinez
Fast and friendly service! Staff was extremely professional and helpful.
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September 2021 by Abby Rodriguez
Very unprofessional they set you for a rental car certain time and date and the shuttle to pick up you but they always give an excuse that they dont set you date time etc. So you expecting to get pick you up and get your car but they always change your time to later or soPlease be aware that this certain office the lady working there is very irresponsible and not profesional she always said will be but never willNo making bussines with this office more
