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December 2023 by Jua Xuco
The tellers take way, way, way to long , on average hitting 8 to 10 min. The process is slow and inefficient.
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May 2023 by Kelsie Lisset Garcia Castillo
It’s good bank and downtown fences.?
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May 2023 by Nate Daniels
Refused to close my account then over-drafted the account. Please if you feel as though they have been dishonest, please also report them to the FDIC. They cannot keep doing this to the El Paso community.
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April 2023 by Andrea Baca
No one answers the phone. Waited for 10 minutes for someone to answer. I finally hung up.
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October 2022 by PlatinumRoseEnt
I got incorrect information from a telephone representative about a delay in a Zelle deposit. I thought. Yarely at the Viscount location, and a manager named Marco, got the correct information. It was Zelle, and not the two banks involved, that was delaying to transfer. Because of security, Patriot Act? Eho knows. I have been satisfied with my time at GECU, and have found ways to get around their not having services I can get from a large bank. ...Like ATMs worldwide, or only beimg able to Zelle $200 at a time. They are responsive when you have an issue, and have secure systems in place.
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July 2022 by Andrew Reagan
No bueno
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January 2022 by Wally
Tony in collections department was very rude. This person does not belong in "Customer Service". I hope he doesn't answer the phone after waiting on the line for 45 minutes!!
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January 2022 by Yulii Reyes
Very nice people and good customer service.
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November 2021 by Wally (ENGB)
Tony in collections department was very rude. This person does not belong in "Customer Service". I hope he doesn't answer the phone after waiting on the line for 45 minutes!!
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October 2021 by Joy Bojorquez
0 stars, worst bank in the country...
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July 2021 by Yuli Ne
Very nice people and good customer service.
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May 2021 by Sonia Reyes
(Translated by Google) Quality of service!!(Original)Calidad de servicio!!
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November 2018 by Robert Martinez
They need an ATM that can accept cash. I needed to make a deposit and I know its Friday but I don't understand why the video teller has to leave. Why not wait instead of getting transferred off the screen and having the next person wait 5 minutes to do their banking. The line was extremely long and area has a lot of older generation people that do not do well in the digital age. The employees there had to instruct them all how to use the video teller. I waited almost 25 minutes and just decided to leave and drive to Copia and use the drive-thru ATM. I'm sure other days are fine but don't expect to be in and out on Fridays and the beginning of the month when most people are trying to cash SS checks. Please make an outside ATM like Wells Fargo next door that accepts deposits.
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November 2018 by mishelle Ice
The employees should really hate workingthere 😒
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November 2018 by Courtney Lundmark
If I could rate 0 stars I would.
