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November 2024 by Madeline Waters-Hunt
Ian was the employee who made the greatest effort to completely design and find the tile products. His design of the shower bath walls, his product knowledge was spot on. This bathroom will be stunning upon completion. He was effective and time efficient, after 6 months of no idea what to do, Ian was able to help us to finally choose material and purchase with in an hour. Please commend this young man.
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November 2024 by Morgan Hunt
Ian was the associate that assisted us in the complete redesign for our shower remodel. We brought in measurements and he was able to provide us with the best options for a great price!!! He had excellent choice in material and knowledgeable on all products we needed for the remodel!! I highly recommend Ian as your associate to help you with any thing you need!!
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November 2024 by Me F
Great selection. Good prices. OUTSTANDING and helpful employees and management. This is definitely THE go to place for LVP flooring, tile, and supplies. Don't know what you're doing? ASK. They are experts and always happy to help! Could not be more impressed!
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October 2024 by Julie Morris
Ian was so much help, he helped me pick out tile for 6 bathrooms, he is very courteous, patient and professional, Ian made the whole process a breeze, I will definitely be back and ask him. Thanks,
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October 2024 by Teto Medina Wallace
AMAZING SERVICE! Ian was friendly, knowledgeable, and helpful. We made our purchase within 30 minutes and we're gone with elegant beautiful flooring and backsplash for our kitchen.
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October 2024 by Michael Turner
Espy has always been great. She know how to tray the customer
Thanks
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October 2024 by Tamara Faraone
Paige who works there was extremely knowledgeable, friendly and very helpful! Great experience!
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September 2024 by Cathy Quiroga
The employees are not helpful, the displays that were out were discontinued and I was unable to get a quote on anything that interested me. Employees just ignore you and didn’t offer other options after we were told they were discontinued, the associate just walked away. We tried to ask the design lady for help and she said she has an appointment and walked away as well. Just all together the customer service was awful and I won’t recommend this store to anyone.
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September 2024 by Mr Garcia
You find what you need
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September 2024 by SylC
I came back to Floor and Decor to pick up a receipt to inventory and document the $22,000 of tile that we purchased for our new home because just by my eyeballing the tile, I could tell there was tile missing.
There were three boxes of tile missing, and it took my contractor meeting with the regional manager to straighten the whole fiasco out!
When I tried to speak to the operations manager, I got a huge runaround where she told me, “it’s the bottom line” in essence, she did not help me at all.
She sent me grainy footage showing the tile being picked up, but no skew scan documentation to prove each box of tile was accounted for.
On Saturday, my husband and I physically went to the construction site, and counted each box and verified that three boxes of tile were missing.
Thankfully, the 188 boxes of the 40x40 tile was all there. That was what really worried us because that alone was about 17k?
In the end, it took my contractor to reach out to the regional manager to get it all sorted out, and the missing tile replaced at no cost to us.
I still needed tile for the shower floor, but I refused to continue to shop at Floor and Decor ever again.
Instead, I purchased a gorgeous tile with a nearby competitor.
I think that they need to work with their floor staff to have better customer care.
It was entirely different from when I ordered my tile. Everyone was so nice and so extremely helpful. ?
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August 2024 by A Ramirez
I like this store they have many options, but more importantly I love the customer service. I have been here many times and I have to say the customer service is very good. The majority of the workers are younger but have great attitudes and great customer service.
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August 2024 by Brett Tubbs
Amazing flooring and stone!! Staff is very friendly!
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August 2024 by Art Cedillo
I recently visited Floor and Decor on 07/10/24 to purchase tiles close to their closing time. I ended up buying 10 boxes, which were very heavy and secured with a green strap. Unfortunately, there was no assistance from anyone to help me with breaking the strap or loading the boxes. I had to handle everything myself, and it was quite challenging.
To make matters worse, the employees seemed to be waiting for me at the door, essentially just to kick me out and close the store. I didn't appreciate the lack of help and the rushed attitude of the staff. This experience left a lot to be desired.
If it wasn't for the quality of the tile it would be a one star.
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July 2024 by Johnny Feever
Every thing you need to install flooring.
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July 2024 by Rose Mary Brutcher
First time there. So many products to choose from. Prices are very reasonable. Workers are very helpful. Very nice experience for our first time there.
