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February 2024 by Roni MeyersPeone
I had a great experience today. I'm in town visiting my children and my car was shaking. I dropped it off. They took care of me. Apparently I had a ton of dirt in all my tires ?. I believe the gentleman that helped me was named Charlie. Charlie was the nicest and most helpful guy. He made my experience so much better. Highly recommend.
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February 2024 by Sascha Lujan
I received excellent customer service and my vehicle work was completed promptly. Exactly what you’d expect with an appointment.
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January 2024 by Fire and Ice Squad
Great service and straight forward. Quick works and they let you know what else is wrong with your car if there is problems. Shout out to the sales man Charlie
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January 2024 by Alonzo Whitson
They treated me w/ respect, got me in & out fast ! ! !
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January 2024 by Roberto Figueroa
Very professional.
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January 2024 by Dr Don Ammon (Dr. Don)
This store answers the phone. They are polite when you get there. They are honest on their time allowed for each job. Ammended: A few days later, I returned since I was pleased with the service. This time, I was to get an oil change and antifreeze flush. The antifreeze flush was not the price which was advertised. On the oil change, Sally tried to charge me for an inspection service that was performed 3 days earlier. She rotated the tires back to the original position. The inspection had things on it which was not on the one from a few days prior. I guess you have to watch for the constant up pricing. Can't trust you mechanic. Watch the service department and mechanics to make sure you are getting what you ordered and not an increase in price.
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January 2024 by Homer Correa
Firestone employee Charlie was very helpful and trustful when I came in for new breaks and tires. He even showed me personally how my disc brakes looked and gave me an honest estimate of how long the services I requested would take. Charlie also kept me informed as each service got completed. Firestone employee Sally was also very courteous and helpful when it came time to pick up my vehicle. I will definitely be back again. All the employees working there were very kind and respectful.
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January 2024 by Andrew Magaña
I didn’t get work done here, but the older gentleman at the front is a stand up man. He truly cares for the customer and has great customer service.
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January 2024 by Michael Vest
3 hr oil change. And this was with an appointment.
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January 2024 by Charles Scales
Service took longer than expected. They gave us an estimated time of 2-3 hours but it took the whole day. There was additional service but when I asked how much time it would add they only said about 30 minutes. However, they were able to fix a noise issue we've been dealing with for years unresolved and went to multiple mechanics including the dealership. But Firestone was able to fix it upon the first visit. The noise is gone and the car runs smoother we very happy with the results.
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December 2023 by MELISSA OCHOA
Service is outstanding! Cost is reasonable. Technician (Will) goes above and beyond, explained everything in detail. If I could give him 10 stars I would.
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December 2023 by Yasmin Pinon
This was my fourth attempt to fix my car (other places) and the staff figured it out. It did take all day and over a thousand dollars later, plus things kept getting added that needed to get fixed.
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November 2023 by Stacy Germano
I had a poor experience here about a year ago but wanted to give the benefit of the doubt. After making an online appointment and calling to verify, I arrived to discover they couldn't help me until next week. I'm a single parent caring for a teen with severe medial issues, and it took a lot of planning to get to my appointment today. I, unfortunately, won't be returning to give them a 3rd chance.
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September 2023 by Todd “ArmedCitizenX” Doyle
Scheduled an appointment and took my truck in for an alignment and oil change. They told me it would take several hours to get done, so I had my son pick me up. I got a call 2 hours later telling me they couldn't do my alignment, reasons given were, my shocks were extended to their max, which was completely untrue. They also stated that I needed new ball joints upper and lower on both sides. They stated that I needed new control arms upper and lower on both sides. The shocks they said were maxed have complete travel and the ball joints have no play in them at all. The only thing wrong with the ball joints is that the boots are torn. They also tried to tell me I needed new bushings, and that was when I told them that they were brand new polyurethane bushings from energy suspension. What they didn't realize is that I am actually a mechanic, I just brought it to them because I don't have a laser alignment rack and I can only get it to about+- 1 degree with my old school string and camber/caster gauge. Also, it was 1 quart low on the oil change after.
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September 2023 by david macias
Good place for some light repairs. Luis is nice guy. I see him be helpful and courteous to all customers that walk in just the way he has been with us. If they can't fix what is wrong, they let you know pretty quick. Otherwise, good team there.