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February 2024 by Ernie “The Punisher” Swanner
Mr. Richard was awesome with sales and making sure I was comfortable with the price range.
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January 2024 by Paul Alvarez
VERY GOOD PEOPLE AND VERY GREAT KNOW HOW
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January 2024 by Dr Don Ammon (Dr. Don)
Performed an inspection including a possible alignment on my vehicle. The mechanic and advisor stated I needed new pads and rotors and 4 new tires. They told me one had a side wall weakness (bubble).No tire had a bubble. All tires had enough tread. Three of the four tires were Michelin. I bought new pads and rotors. After I had the rim off, I noticed the pads and rotors were nearly new. These guys lied about everything in order to make a little money on the ignorant.
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January 2024 by Erica McDonald
So I went in to this store there is no one answering phone I understand it's windy and cold but literally no one to answer phone no one to put air in tired and no one to help assist you at all you go in to the store and no one was there answering phones and no one was helping customers service the garage was down due to weather inclines but they answer you so rude and very unfriendly not the best service at all!!
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January 2024 by Maria Reyna
Sonia,Your associate was very helpful with my service needs for my Buick Envision. She knew what I needed. As I was waiting she did a diagnosis on my vehicle and confirmed it. They replaced a sensor, rotated my tires and replaced one tire. That is all I could afford. She also me a recommendation list of what needs to be next so that I can get a wheel alignment. I will get it done on my next visit. She was very precise on the diagnosis and I value her expertise and managerial skills with customers.
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January 2024 by Javier Araujo
Got a flat on NYE, was able to get a new one fast and easy. Sonia was helpful and got us sorted.
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January 2024 by z g93
made an appointment at 4p for an oil change, radiator check, and tire pressure check. took two hours and charged me $160 for the oil change alone and told me to make an appointment for everything else. very disappointed.
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January 2024 by Donaldo Muñiz - Calez
nothings perfect... BUT... Firestone's Inspection Service was thorough, time efficient and professional.Go and enjoy the service for yourself.
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December 2023 by Monica Cabrera
The employees are excellent and the store is always clean.
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December 2023 by Enrique Holguin
Unbelievable. I made an appt for 8 am, didn’t hear anything all day. I call to check at 2 pm, told will get a call back in a half hour, get one two hours later that my car will need to be kept overnight. For a brake job. I was told “understaffed, sorry”. No, not good enough. You could’ve told me the day before when I booked the appt. Or the morning I dropped it off or anytime before 8+ hrs had elapsed. It took all day to tell me my car won’t be ready? Totally unprofessional. Staffing issues are forgivable, lack of courtesy and customer service not so much. I had a similar experience with this store back in April. I gave them the benefit of the doubt then, I won’t be returning. Go somewhere else, save yourself the headache.
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December 2023 by Bruno Kissack
Every time I need to bring my vehicle for basic maintenance or for a general repair, Sonia or Richard always take care of our issue efficiently and effectively. I can't imagine bringing my vehicle anywhere else for service!
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November 2023 by M McCoy
This place never disappoints. I've been to three Firestone stones: the one on dyer across from Pep Boys and the one on Fort Bliss. This one on Montana is the best one of those three. Very professional and they know what they're doing. If they know your vehicle is going to be there for a long time, they will let you know before you get the service. I drive all the way from northeast to come here. It's worth the drive. By the way, I totally forgot about the tire warranty and took my truck in because there was a nail in the tire. I didn't pay anything because when I bought the tires from here, I got the warranty.
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October 2023 by Mykel L.
I recommend the Firestone on Montana- Sonia is very helpful and honest! I will always go back to the one on Montana.
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October 2023 by Mel Nino
NO INTEGRITY at this Firestone! My mother, a senior citizen, took her car in to get the "fuel modulator" ($383 at Autozone) replaced. This Firestone added 50% mark-up on that part, AND they took the whole weekend to fix it and returned her car late Monday.If you take your vehicle to Firestone on Montana St., be sure to check the pricing on the parts they are replacing.
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October 2023 by Lettie Retana
I live in the west side, and I always go to this location because of the excellent customer service we receive. Manager Sonia is excellent customer service helping us understand what’s wrong with our vehicles and getting our services done a plus to Sonia..Service: Tires
