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November 2023 by cassandra white
I usually don't leave negative reviews, but I spent almost 3 hours here today. I was almost sent out partially waxed, but not with the "landing strip" I wanted; I told my esthetician there was still a LOT of hair, so she did a few "clean up" strips but there was still a lot of hair. I kept pointing out large patches, and eventually just asked for a second person to come in and help, they had me get dressed to switch rooms, and did even more "clean up" strips. My skin is so tender, I STILL have clumps of wax -everywhere-, didn't get what I asked for, and I paid over $200 for this, no discount for the hassle. Not to mention, the strip I requested to be left was not left, and I am completely waxed; no one listened, no one cares.I guess I'll try and drive back down from Cruces next week for the "touch up" everyone is offered to finish because after almost 3 hours I just wanted to be done. I was offered nothing besides an "I'm sorry I didn't see the hair". I'm extremely unhappy with the ordeal, at $200+ services, I shouldn't have to tell my esthetician that they missed most of my legs, I shouldn't have hair waxed when I asked for it to be left, I shouldn't have to switch rooms, I shouldn't need to ask for a second paid or eyes/hands, I shouldn't walk out with wax on me, and I definitely should not be there so long.Update: Still no real response or offer to correct the major issues. I'm changing my rate to a 1 star from a 2 star. I didn't pay $200+ for a friendly chat. I'm so annoyed, and extremely disappointed.
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November 2023 by Maribel Wongwui
My specialist Nadé was very friendly made my first experience great. Explained her steps to me as she was doing her thang.
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November 2023 by Gracie Cordon
Great service every time! I always see Emma, she’s the best! One time I made a last minute appointment and had Nade and she was also amazing! I drive from Las Cruces to El Paso EWC but even if they open one in Las Cruces I will continue to come to this one because of the great associates and service
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November 2023 by Brigitte Jara
Jen is amazing! She was supposed to be working till the end of her departure in December & my understanding the manager let her go before her time… why? As a customer who was really happy with Jen, why would you do such a thing? I give Jen 5 stars & the management 0 for the client consideration.Service: Brazilian waxing
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October 2023 by Ruth Clark
I have been looking for a wax specialist in El Paso since 2018 (causing me to even stop some specialists mid way through the service) and have yet to find one that has made me feel comfortable and is extremely knowledgeable on waxing. Samantha is easily the best specialist I’ve seen here and was extremely caring and considerate when waxing. Highly recommend her to anyone who has an issue doing full waxes or are scared!Services: Intimate area hair waxing
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October 2023 by Linnea Cisar
Neida is the absolute best! Very knowledgeable, friendly and on-time. I always looked forward to our appointments and being able to catch up with her. 10/10 recommend.
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September 2023 by Deja Lloyd
Emma was amazing ! The process was really fast and comfortable. She made sure I was okay the whole appointment. I will always go back just because of her !Service: Intimate area hair waxing
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September 2023 by Dystany Fontanez
First time as European Wax Center, Nade was my specialist. She is super kind and makes you feel comfortable during the appointment. Recommend choosing her for your wax needs.
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September 2023 by Jazz
I love this place. Yazmine always keeps the environment super comfortable and she knows how to keep the conversations flowing. Definitely recommend her!
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August 2023 by J Val
Sam(Samantha) is always great, professional yet personable, really enjoy my appointments. Plus she doesn’t mind that I sometimes have to handle work calls/emails during my wax. I get the full leg wax. Clean comfortable environment. Easy to book & reschedule if there’s any changes in my availability. Front desk staff is always friendly & upbeat as well.
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August 2023 by Michelle Hooker
ALEXIS is a true professional. Sweet and kind with a great personality. Great at her job. I almost fell asleep yesterday morning with she was waxing. She is gentle and highly proficient. I book with only her as I trust her so much. I get a full body wax every 4 to 5 weeks.Thats Alexis and European wax.MichelleServices: Leg hair removal
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August 2023 by Anastasia Koch
First time at this location. Staff was friendly and inviting. Jenifer did an amazing job in my wax. Probably the best waxer I’ve had in years. She made my Brazilian quick and painless. Make sure to book with her!
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August 2023 by Allie Jones
Jen was the best! It was probably the least painful bikini/Brazilian wax I've had. Highly recommend. She has a keen eye too and took perfect care of my eyebrows!Services: Bikini waxing
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August 2023 by Tabitha “Tabitha” Hudnall
I have been going to European Wax Center for almost two years. It is easy to get an appointment, the staff are always profession, and I’ve always gotten in at my scheduled time. Jen is fantastic and she does a fantastic job!Services: Brazilian waxing
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June 2023 by Rebecca Maynez
So SAM was great and professional. However the receptionist BRI was rude and not polite. She had a face like she didn’t want to be there. She was short and didn’t make any small talk. When I asked her if I can add my card she nodded but did t say anything else. So my card was not added. No “thank you “have a good day “or nothing, no good morning when I walked in. Her guest service made me not want to return. And I’ve been a customer for about over a year , have not had any issues u til today .